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Case Study

Delivering Differently

photo of the mansion totnes,modern building with large glass windows and a hand rail and path for ease of access

Delivering Differently is a joint programme between the Cabinet Office, the Department for Communities and Local Government, the Local Government Association and the Society of Local Authority Chief Executives.

It helps local authorities transform their services through the use of new delivery models such as mutuals and voluntary organisations. Devon was selected as one of ten local authorities to take part.

Our proposal explores how youth services, library and information services and day care opportunities for older people and people with learning disabilities can be better delivered in three communities – Tavistock, Totnes and Ottery St Mary.

With the support of Delivering Differently and the innovative approaches with partners, we have accelerated the delivery of new local service ‘offers’ led and developed by Devon Communities. This experience will help us to develop new, integrated, models for sustainable local decision making and governance that should provide greater community resilience, determination and improved local service delivery.

The following areas of activity are being explored in the three communities:


  • Developing a model of micro-commissioning around supporting older people
  • Creating a community facility at The Mansion House


  • New approaches to delivering day care services

Ottery St Mary

  • Opening up community-wide conversations to shape locally-driven responses to service changes
  • Creating a new multi-use community hub at the St Saviours site

More case studies - Taking on a building or open space

Front of the Mansion Totnes,

Developing a central space for co-use and a prominent ‘shop counter’. Read more >

young child looking through a selection of books at library

A pilot project to test how communities can support local libraries Read more >

two young people stood on ladders next to green tractor mural on a colourful background

Taking on a youth centre and creating a hub for wider community use. Read more >