Skip to content
To champion the user need above all else, and to use that to inform the services we design

12 million page views delivered to over 700,000 people

200 digital apprenticeships to be in place by 2020 to support the digital delivery agenda

Over 90% of the 18,000 applications for school places in 2017/18 completed online

At DCC we’re adopting a user-centred approach to improving our services. In practice, this means beginning our work by engaging directly with users so that we understand and meet their needs.

Our focus is on changing the way we do things by understanding the needs of our users and designing services that make it easy for them to get things done. To realise that ambition we have established a digital service redesign team to work closely with the rest of the organisation on the challenge of service redesign and digital delivery. The team is delving deeply into existing user behaviour and service delivery models to identify needs and solutions that have digital technology at the core. Find out more about Digital Devon and watch Digital Transformation Manager,

With successful digital services we will find our users are happier and more likely to complete simple tasks successfully and without support. In addition, service teams will get the digital services they need.

In addition to adopting a user-centred approach, our team is one of several within the organization pioneering new agile approaches to redesign work such as the Scrum approach to software development .

In the team, we support a range of flexible working options so that team members can maintain a healthy work-life balance according to personal and family needs. This ensures we’re all able to enjoy the wider benefits of living and working in Devon.

Freeing social workers to spend more time with clients

Delivering ‘live’ information to aid decision making

Using the latest technology to plan and problem solve


Top