Personal care means helping a person to wash, dress, go to the toilet, be fed, or anything that involves ‘intimate care’. It also covers prompting a person to complete their personal care if the care worker is required to be … Continue reading
Your provider is able to give notice to terminate the service by giving notice. However, the numbers of these will be monitored because we do not expect providers to offer support to people whom they don’t have the skills to … Continue reading
If you are not happy with your provider and you have your care arranged by Devon County Council you can contact Care Direct 0345 1551 007 and ask to talk to someone about this. If you want to provide feedback … Continue reading
Every organisation who applied to be a Supporting Independence provider had to answer the following questions successfully: how will your organisation ensure that its managers, staff and any volunteers are safely recruited, suitably trained, understand and are able to apply … Continue reading
You will be financially assessed to find out whether you need to make a contribution to the service – please see this page for more information: https://www.devon.gov.uk/adultsocialcareandhealth/paying-for-care/
You will need to have had an assessment under the Care Act – see this page for more information: https://www.devon.gov.uk/adultsocialcareandhealth/assessments-for-care/
Supporting Independence services are either one to one support where there is no personal care involved in your home, or group based care and support where a person shared activities with others.
Yes, if you remain eligible under the Care Act then you will continue to get the same service if that service is the best way of meeting your needs.
Supporting Independence is about buying unregulated care. The Carers Contract is about supporting carers. Support for carers under the Carers Contract includes giving information and advice to carers, training for carers, and supporting carers to navigate the care system. The … Continue reading
If you need a referral for unregulated care and support, the providers will need to respond within 48 hours. Therefore your care package should be arranged quickly. If you need urgent support the providers must respond to the referral within … Continue reading