What is Supporting Independence?

Supporting Independence is the name of a contract that Devon County Council and Devon Partnership NHS Trust will use from October 2017. This contract covers all the community-based unregulated care and support that someone will receive if it has been arranged by Devon County Council or Devon Partnership NHS Trust. Unregulated care and support is anything provided to someone that does not require personal care to be given inside the person’s home.

If a person needs personal care provided for them inside their home, and needs Devon County Council or Devon Partnership NHS Trust to arrange this for them, they won’t use this contract. To purchase personal care services a different contract is used which is called Living Well at Home.

Does my organisation provide personal care? (CQC definition)

What constitutes a regulated or unregulated service?

Before the specification for the contract was written, we spoke to people who use unregulated services and they told us the things that were important to them. We used these to describe what the Supporting Independence contract needed to cover:

  • I have maintained and developed my independence and control of my life.
  • I am more confident and need less support than I did.
  • I am supported to do as much as possible for myself and make decisions about my life.
  • I am supported and know how to stay safe and free from abuse.
  • I feel stronger and healthier.
  • I feel I need less help from those around me.
  • As a carer I am valued and listened to and supported to continue in my caring role.

Supporting Independence framework is relevant for people who are in a Supported Living environment if they require unregulated 1:1 hours. This is because the 1:1 hours will be purchased from the Supporting Independence contract if there is no personal care needed. The Supporting Independence framework is not relevant for people who arrange their care via a direct payment.

Entry Point 2019

Invitation to Tender – CP1329-16 Supporting Independence
OJEU Reference 2017/S 042-076945  and 2018/S 053-118116

Notice of Authority taking up Extension Period 2 – 2019-20 Entry Point

The Authority intends to exercise its discretion to enter into Extension Period 2 of the above-mentioned contract and therefore will open an entry point to allow for:

  • New entrants onto the Supporting Independence Framework
  • Tenderers who have previously submitted a Tender unsuccessfully, further opportunity to tender again
  • Providers who are already on the Supporting Independence Framework will have an opportunity to re-submit prices should they wish (including providing prices for additional zones, increasing or decreasing existing prices) that have previously been submitted by submitting section E3 – Pricing Schedule for Lots 1 and/or 2 when the Entry Point for 2019/2020 opens.

It should be noted that any resubmission of prices or new entrants for Lot 2 may affect the ranking of each provider within an individual zone.

All Providers for Lot 2 – Individualised Care and Support will also receive notification information surrounding their Ranked Position in the applicable Zone(s). Please note – Prices for any packages of care undertaken via CP1329-16 Supporting Independence Lot 1 and/ or 2 during 2 October 2017 to 30 September 2019 will not be affected.

Please see below for the anticipated timetable for the 2019-2020 Entry point:

Proposed Date / TimeProcurement Process Event
14/03/2019Advertisement in OJEU and Contracts Finder
01/04/19Bidder Event – County Hall DCC
22/04/2019Final date that DCC will accept tender clarification questions
12 noon 29/04/2019Closing date for Tender Submissions



Evaluation of Tenders and shortlisting
04/08/2019Preferred supplier/s and unsuccessful supplier/s notified (commencement of standstill period)
WC 02/09/2019Award of Contract
01/10/2019Commencement Date

Please Note: Whilst the schedule timelines the anticipated key dates in the Procurement Process, this data is offered as information only and is of an indicative nature for planning purposes. The Authority does not bind itself strictly to the above timetable. Should circumstances dictate a change to the proposed timetable tenderers will be informed as soon as possible.

Should you have any queries relating to the content of this letter please contact the Procurement Team.