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- What does mediation look like?
- What happens in a mediation session?
- Information for parties entering a mediation process
- What does mediation look like?What happens in a mediation session?
Mediation is a non-confrontational, voluntary resolution process. It is a free service to Devon maintained Schools and is also available at very reasonable rates to Devon Academies. For more information on this, please look at our website.
Information for parties entering a mediation process
- How do I access this service?
In order to access our service, you simply need to follow these steps:
- Step one
You identify there is an issue to be resolved.
- Step two
Contact Education and Learning Mediation Services on 07966474364
- Step three
The Mediation Team will then make contact with the parties and arrange for mediation to take place at a suitable time/date and venue.
- Mediation session-Step one
Mediation is a two stage process:
- The mediators have a seperate meeting with each party.
- The mediation then takes place with both mediators and both parties present.
- Mediation session-Step two
The mediators open the mediation with introductions and ground rules.
- Mediation session-Step three
Both parties state how they see the problem.
- Mediation session-Step four
The mediators help the parties to work through the issues
- Mediation session-Step five
As agreements are made they are confirmed with all present
- Mediation session-Step six
The mediation meeting is concluded with any outcomes agreed
- How does mediation work?
Mediation is when impartial, trained persons help to overcome a dispute between two or more persons by enabling them to talk about their situation, exchange their concerns and come up with ideas about how to move the dispute forward.What is discussed in a mediation session is confidential and there are ground rules to help you feel confident and safe enough to communicate your needs, feelings and concerns.
- Mediation Ground Rules
These will apply to all parties to the dispute and the Mediator(s)
- Listen to what each person has to say and speak one at a time
- Speak and behave in a non-threatening way; think how you would like to be treated
- Be as open as you can about what you want to happen, what you can do and what you would like others to do.
- Stay seated and discuss any problems and doubts with the Mediator(s) – request a private space with them if you feel you need to.
- The Mediator(s) may pause the mediation or end it if they feel it necessary
- Keep the detail of what is discussed private; the mediation is confidential; notes will be destroyed – things said in mediation cannot be used in court or later in internal procedures.
The Mediator(s) will:
- Ensure that everyone has an equal opportunity to communicate (speak or listen), negotiate and work out realistic and fair agreements.
- Prevent name-calling, abuse or behaviour which stops people negotiating fairly.
- Not take sides or make decisions for you.
- The Stages of Mediation
A preliminary meeting with the Mediator(s) will be arranged so that you can:
- Describe the situation from your point of view.
- Think clearly about ways of moving the situation forward.
- Get to know more about how mediation works and the benefits of using mediation to find a settlement.
A face to face meeting will then be held which has five stages:
- Describing the problem – Setting the scene; hearing both sides of the situation
- Exploring the issues – Being clear what the important issues are; checking facts comparing views of the problem; agreeing what issues can realistically be settled by mediation; agreeing to continue
- Building agreements – Explain what people want and what can be done about the situation; working through differences; managing conflict; problem solving; preparing for decision
- Making agreements – Testing likely outcomes, describing in detail what will happen next; future arrangement; what if something goes wrong?
- Closure and follow-up – Evaluating the session and ending the session; agreeing plans for future contact between the Mediator(s) and the disputants concerned, if needed.
- How do I access this service?