Blog Archives

How do I complain about a highways related issue?

Posted on 16 April 2019

If you have a complaint, about an issue on the highway, the first stage is to make us aware of the problem so that we have an opportunity to resolve the situation. This can be done either through our report a problem page , speaking to a live chat adviser or by contacting our Customer […]

How do I tell you about a problem on the highway?

Posted on 16 April 2019

The following issues can be reported on our report a problem page: potholes flooding, blocked drains and standing water street lights, lit signs and lit bollards overgrown vegetation hazardous or fallen trees trip hazards broken manhole covers requests for parking enforcement issues on public rights of way (PROW) damaged or fault traffic lights damaged or […]

How do I make you aware of an emergency on the highway?

Posted on 16 April 2019

We should be advised of an emergency, that requires immediate attention, on 0345 155 1004. An emergency on the highway is defined as something that is very likely to present an imminent threat to life or serious injury or serious damage to property.

How do I report a pothole?

Posted on 16 April 2019

Please view our report a pothole page here.

How do I find out why a pothole I reported has not been repaired?

Posted on 16 April 2019

If you supplied your email address you will receive an email explaining what action has been taken with your report. If you did not supply your email address but have the reference number, please use our tracker service. If you did not leave your email address or do not have your reference number you can […]

How do I find out what the criteria is for fixing a pothole?

Posted on 16 April 2019

Please visit our report a pothole page.

How do I report that streetlights are not working?

Posted on 16 April 2019

You can report a faulty street light here.

How do I know which council to contact – is it district or county?

Posted on 16 April 2019

Information on the responsibilities of county and district councils is available here.

How do I advise you if a hedge is not my responsibility?

Posted on 16 April 2019

Please view our overgrown vegetation page to report the issue.

How do I find out who is responsible for the maintenance of a road?

Posted on 16 April 2019

Please visit our open data page.