Sending a letter and receipt will delay your claim as we will need to check that you have reported the defect and then send you a claim form to complete.
In order to obtain a reference number, you need to report the issue on our Report a Problem page. Once this has been reported, a reference number will be generated which can then be added to your claim form.
In order to investigate the claim fully we need to know the exact location, therefore it is helpful that the claimant reports the defect themselves. Without the exact location of the defect, we are unable to investigate the claim.
Whilst we can receive estimates at the initial investigation stage of your claim, if your claim is successful you will need to get the repair work completed and submit a receipt/invoice before monies are received. Devon County Council are not able to pay out on an estimate only.
There is no internal appeal system. As it is a legal claim, you will either need to take independent legal advice or progress through the court system.