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Personal Injury Claim

Before you start

This is a legal process and all information must be true and correct. All of our claims handlers are trained in fraud awareness and any suspected fraudulent claims will be vigorously investigated. Where fraud is proven we will seek to recover costs and pursue either through the criminal or civil courts.

The following guidance details exactly what you will need to know and the information you must be able to provide when completing your application. Please take the time to read this in order to prevent a failed application.

Report the issue

The defect must be reported and a valid reference number provided to enable us to investigate the claim. If you have not previously reported the defect, please do so on our report a problem webpage before continuing.

If the issue has been repaired, or is no longer an issue, you can submit your claim without reporting the issue.