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Exemptions for care and health workers

There are proposed changes to the scheme.

View the consultation web page for more information.

A new care and health worker parking permit has been introduced to assist key workers whilst delivering essential care, enabling and support services or health care services to residents who need long or short term care to continue living in their own homes and rely on specialist help from others to do so.

The scheme is a year-long pilot and recognises that in some communities parking can be difficult to find. Improving access to parking helps reduce the stress on these key staff who visit multiple clients during their shift and helps maximise time spent with clients rather than looking for a parking space.

Residents who rely on family, friends or personal assistants directly employed by them for regular support to continue living independently and live in a resident permit only zone can apply for an essential visitor permit. Our parking permits webpage has details of all permits available to residents in resident only parking areas.

Do I qualify for a permit?

You may be entitled to a care and health worker parking permit if you are one of the following and are delivering essential support to clients or patients living in their own homes:

  • care workers
  • social workers
  • occupational therapists 
  • independent living advisors 
  • personal assistants in social care  
  • Devon Carers’ staff 
  • all qualified medical practitioners, chiropodists, occupational therapists and opticians all providing home visit medical care or treatments

This permit is intended for use by those who make multiple site visits to client/patients homes of less than a couple of hours usually, during their typical working day.  If you are a care worker working in a care home, supported living house, sheltered housing or nursing home, you cannot use this permit to park nearby whilst on duty even if you sometimes work in other houses on different days of the week.

Where can I park with this permit?

Whilst displaying a care and health worker permit, you may park for free and for as long as your client/patients scheduled visit lasts when:

  • parked in areas of limited waiting
  • parked in resident permit holder bays
  • using on street pay & display spaces (but not car parks)
  • using a combination of any of the above.

You may use it to park for up to 2 hours on most single or double yellow lines if all the parking spaces on the street are taken, or none exist near your client’s address.

You cannot park with this permit

  • on yellow lines that also have kerb markings (no loading restrictions),
  • in loading only bays, disabled bays, or bays for specified users, e.g. Dr’s, vet, car clubs,
  • in any Council run or privately run car parks,
  • in restricted or pedestrianised areas,
  • on any white or yellow zigzags,
  • on a bus stop or taxi rank,
  • on private roads or in private allocated parking spaces,
  • on or near the brow of hill or near a junction,
  • where there is a ban on motor vehicles entering a road or area,
  • on roads or car parks in Torbay or Plymouth,
  • or in areas where other restrictions apply.

You are responsible for ensuring that you park where your vehicle will not obstruct any other vehicles using that road or be a danger to pedestrians.

How do I apply for a permit?

If you are a self-employed personal assistant or Social Care Personal Assistant you must be registered on the PA Network, on Pinpoint before submitting your application.

If you are a self-employed PA or qualified sole practitioner who makes home visits to treat patients as stated above and believe that you are entitled to use a care and health worker, complete this application form.

All applications must be accompanied by two supporting evidence documents confirming how you meet the above criteria.

One about you and what you do; e.g. – Certificate of Qualification, membership of professional body, letter head on business header paper, Companies House Registration.

The second about the vehicle registration on your application. Please upload a copy of your current vehicle insurance certificate/schedule showing the registration number to be assigned to your permit(s).
Formats accepted are jpg, png and pdf.

If you are employed by an organisation, trust or company and work as part of a team, your manager is the person responsible for applying for your permit.   He or she is required to create and maintain a register of their employees who will receive a permit and ensure their staff use their permit responsibly and honestly.

For managers to create an account for a new service or company,  please complete our online registration form to have an account set up for you to manage your care and health worker permits. Once set up you can then register and issue care and health worker permits to your team.

For any other questions regarding the care and health worker permit scheme, or as the account holder to ask for more permits for your company, please email

How do I use the permit?

Each successful application will receive a time clock permit. You must set your time of arrival each time you park and clearly display it on your dashboard where it can be easily seen throughout the time you are parked at your client or patient’s home. Information about using the time clock permit is printed on the back. It is your responsibility to read and adhere to those conditions.

By using the reference number on the permit, and your car registration details we can confirm your whereabouts through your manager if we need to.

Your permit should not be used:

  • if you are not carrying out professional care and health worker duties in the home of a resident,
  • when you park in areas where other parking enforcements apply,
  • in the County Hall car park or other DCC staff car parks,
  • for commuting to and attending meetings at your base office or any office working, even if this allows you easier access to your vehicle to go on home visits,
  • for parking whilst out with your client/patient to attend an appointment or for other reasons, e.g. shopping, lunch etc,
  • for parking whilst collecting medicines or supplies or shopping on behalf of clients/patients, or on any personal business.

Can I still use my old permit that I printed off?

All previous permit templates downloadable from our parking web pages by users ceased to be valid on 30th August 2020.   Our Officers will now only accept a correctly registered Care & Health worker time clock permit issued by the Council or an NHS issued permit as being valid to exempt the user from the parking restriction.

Covid19 Measures for Parking for key workers, personal care assistants, or new NHS volunteers

The current ‘Stay at Home’ message from Government, allows more exceptions for travel than in the Spring of 2020 and this results in increasing pressures on the availability of parking spaces and a greater need for effective traffic management.  At this time,  to maintain clear access for essential services,  delivery vehicles, emergency services vehicles and road safety we will be continuing to enforce all parking restrictions across the County as normal.   After consultation with senior management and the key stakeholders in social care and NHS and with their agreement there will be no new additional measures put in place to aid key workers in the community, residential care and nursing homes during this latest stay at home directive from the Government.  The care & health worker scheme and NHS issued permit scheme should be sufficient to meet the needs of these individuals.  Further information and any future updates can be found on our coronavirus guidance web pages.

Useful information

Find out if you qualify for a permit, and where you can park with this new permit