Exemptions for care and health workers
There are proposed changes to the scheme.
View the consultation web page for more information.
A new care and health worker parking permit has been introduced to assist key care workers whilst delivering essential care, enabling and support services or health care services to residents who need long or short term care to continue living in their own homes and rely on specialist help from others to do so.
Residents who live in a resident permit only zone and rely on family and friends, or employ a personal assistant for help and care needs to continue living independently can apply for an essential visitor permit. Our parking permits webpage has details of all permits available to residents in resident only parking areas.
Do I qualify for a permit?
You may be entitled to a care and health worker parking permit if you are one of the following and are delivering essential support to clients or patients living in their own homes:
- care workers
- social workers
- occupational therapists
- independent living advisors
- personal assistants in social care
- Devon Carers’ staff
- all qualified medical practitioners, chiropodists, occupational therapists and opticians providing home visit, medical care or treatments
This permit is intended for use by those who make multiple site visits to client/patients homes of less than a 3 hours usually, during their typical working day.
If you are a care worker working in a care home, supported living house, sheltered housing or nursing home, you cannot use this permit to park nearby whilst on duty even if you sometimes work in other houses on different days of the week.
Where can I park with this permit?
Whilst displaying a care and health worker permit, you may park for free and for as long as your client/patients scheduled visit lasts (up to 3 hours) when:
- parked in areas of limited waiting
- parked in resident permit holder bays
- using on street pay & display spaces (but not car parks)
- using a combination of any of the above.
You may use it to park for up to 2 hours on most single or double yellow lines if all the parking spaces on the street are taken, or none exist near your client’s address.
You cannot park with this permit
- on yellow lines that also have kerb markings (no loading restrictions),
- in loading only bays, disabled bays, or bays for specified users, e.g. Dr’s, vet, car clubs,
- in any Council run or privately run car parks,
- in restricted or pedestrianised areas,
- on any white or yellow zigzags,
- on a bus stop or taxi rank,
- on private roads or in private allocated parking spaces,
- on or near the brow of hill or near a junction,
- where there is a ban on motor vehicles entering a road or area,
- on roads or car parks in Torbay or Plymouth,
- or in areas where other restrictions apply,
- whilst visiting or working at the address this permit is registered to.
You are responsible for ensuring that you park where your vehicle will not obstruct any other vehicles using that road or be a danger to pedestrians.
How do I apply for a permit?
If you are employed by an organisation, NHS trust or company and work as part of a team, your manager is the person responsible for applying for your permit and issuing it to you. They are required to create and maintain a register of their employees who will receive a permit and ensure their staff use their permit responsibly and honestly. Please check with your line managers before submitting an application of your own.
Managers/owners, please complete our online registration form to have an account set up for a your service or company to manage your care and health worker permits. Once set up you can then register and issue care and health worker permits to your team.
If you are a self-employed PA or qualified sole practitioner who makes home visits to treat patients as stated above and believe that you are entitled to use a care and health worker, complete this application form, you must be registered on the PA Network, on Pinpoint before submitting your application.
All applications must be accompanied by two supporting evidence documents confirming how you meet the above criteria.
- One about you and what you do; e.g, Certificate of Qualification, membership of professional body, letter head on business header paper, Companies House Registration.
- The second about the vehicle registration on your application.
Please upload a copy of your current vehicle insurance certificate showing the registration number to be assigned to your permit(s). Formats accepted are jpg, png and pdf.
How do I apply for more permits for my account?
If you have issued all of your permits and now need to increase your account limit or need to obtain replacement timeclocks, please email to tell us how many more you need and the reason for the request.
For any other questions regarding the care and health worker permit scheme, and how to use your account please email us at firstname.lastname@example.org.
How do I use the permit?
Each successful application will receive a time clock permit. You must set your time of arrival each time you park and clearly display it on your dashboard where it can be easily seen throughout the time you are parked at your client or patient’s home. Information about using the time clock permit is printed on the back. It is your responsibility to read and adhere to those conditions.
By using the reference number on the permit, and your car registration details we can confirm your whereabouts through your manager if we need to.
Your permit should not be used:
- if you are not carrying out professional care and health worker duties in the home of a resident,
- when you park in areas where other parking enforcements apply,
- in the County Hall car park or other DCC staff car parks,
- for commuting to and attending meetings at your base office or any office working, even if this allows you easier access to your vehicle to go on home visits,
- for parking whilst out with your client/patient to attend an appointment or for other reasons, e.g. shopping, lunch etc,
- for parking whilst collecting medicines or supplies or shopping on behalf of clients/patients, or on any personal business.
Can I still use my old paper permit that I printed off?
All previous permit templates downloadable from our parking web pages by users ceased to be valid on 30 August 2020.
Only a correctly registered Care and Health Worker time clock permit issued by Devon County Council will be accepted to exempt the holder from the parking restrictions.
I have a temporary paper NHS COVID parking pass; when is this withdrawn?
The publication of the Government’s roadmap for the lifting of COVID-19 restrictions presented an opportunity to begin the phased withdrawal of the Government’s NHS COVID-19 parking pass.
From Monday 21 June we will no longer accept the NHS COVID parking pass in our Devon County Council car parks, on street parking in resident only spaces, limited waiting spaces, on street pay & display spaces, disabled spaces or loading bays. Eligible staff can apply for the DCC care and health worker permit on this web page.
The NHS COVID-19 parking pass provided evidence of entitlement to free parking for those on duty as a NHS staff member, health or social care worker, or NHS Volunteer Responder. The paper passes were originally intended for temporary use during the initial COVID-19 emergency response period only. However, it was then was extended to include the later lockdown periods as well but has been in place for much longer than anticipated.
COVID-19 measures for parking for key workers, personal care assistants or NHS volunteers
After consultation with senior management, the key stakeholders in social care and NHS and with their agreement there will be no additional measures put in place to aid key workers in the community, residential care and nursing homes. Staff must now return to their previous travel/parking arrangements.
The care and health worker scheme should be sufficient to meet the needs of these individuals. Further information and any future updates can be found on our coronavirus guidance web pages.
- On challenging a Parking Fine please visit ‘see and challenge a ticket‘.
- Guide to on-street parking control signs and road markings.