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Maintaining roads

Highways insurance claims

COVID-19

Our ability to process highway claims, particularly those sent via post, has been severely disrupted by the current situation and we ask that, during this time, you do not contact us.

Once you have received a formal acknowledgement the process can, in some cases take up to 90 days to conclude, though usually is concluded within weeks of our initial response. Personal injury claims will be dealt with in line with pre action protocol timescales. 

If your claim has been emailed to us, you should receive an auto-response confirming receipt. Alternatively, post the form with all supporting documents (recorded delivery) to Devon Highways, Devon County Council Lucombe House, County Hall, Exeter, EX2 4QD.

Ensure that your form and document package is weighed and that you pay the appropriate delivery costs. You may want to get a certificate of posting. We are not able to pay for items of post when postage has been underpaid.

It is a good idea to keep copies of the completed claim form and any accompanying documents for future reference as we are unable to return any documents sent to us. Please therefore do not send us original documents.

Some claims will be passed to our term maintenance contractor Skanksa, if we believe liability rests with them rather than us. You will be advised of this by our insurance section. Skanska are also dealing with large workloads and are working to get through the backlog as quickly as possible.

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