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Factsheet: Resident Permits - Information & FAQ's

Terms and conditions

The following are our general terms and conditions which apply to most permits issued by the Council for use in resident permit-controlled parking zones.

Permits issued to contractors, landlords, agents and care workers are subject to additional specific conditions of use as stipulated in their terms and conditions.  Please ensure you read them before proceeding with a purchase.

1. Charges apply for the consideration, administration and issuing of permits. These charges vary by permit type and are reviewed on a regular basis by the Council’s Cabinet. Current fees and charges can be viewed in Appendix B of the current consolidation order on our website.

2. Obtaining any permit through false or inaccurate information or using a permit in a way not prescribed within the Terms and Conditions relating to that permit type may result in the immediate cancellation of the permit. The Council will retain any money paid and refunds will not normally be given.

3. In making an application for any of the permits offered by the Council, the applicant authorises the Council to make any further checks as it sees fit to validate the data provided. Applicants may be asked to supply documentary proof of residency, business use or ownership of vehicles

4. Any person making a false statement for the purpose of obtaining a residential zone parking permit shall be guilty of an offence (Section 115 (2) Road Traffic Regulation Act 1984).

5. You MUST be a resident of the property to hold resident’s permit.  Resident permits are not issued to landlords or property owners.

6. Resident zone permits may only be used by the named person it is issued to, who can provide upon demand evidence of ownership or tenancy of the address, along with evidence of car ownership or permitted use of the registration number stated on the permit.

7. You should not hold a permit for any address other than that of your primary residence. You cannot hold an unused permit allocation for any other address. e.g., family member, partner, friends’ or car share purposes.

8. Permits issued for business use cannot be used primarily for commuting purposes. The vehicle must also be used on a daily basis for business related activities, e.g., routine daily deliveries.

9. A permit does not guarantee a parking space outside the property. The vehicle is only permitted to park on a road in the area or zone indicated on the permit.

10. The Council reserves the right to refuse an application or renewal of any permit described in this document if there has previously been a fraudulent application made or evidence of repeated misuse of a permit by the applicant.

11. In applying for any permit offered by the Council an applicant accepts our terms and conditions in relation to the permit type being bought. A copy of our terms and conditions for all permit types offered can be found on our web page and are printed on the rear of the letter accompanying any permit sent by post.

12. The Council reserves the right to update and vary the terms, conditions and charges from time to time or as required due to legislative changes and amendments of any Traffic Regulating Orders.

13. All permits issued by the Council whether issued as a physical permit or permission granted by means of a virtual permit are done so at the discretion of and remain the property of the Council at all times and may be cancelled or withdrawn by notice at any time by the Council.

14. A physical permit should be returned to the Council when no longer required or photo evidence of a destroyed permit emailed to parking services. Digital permits should be cancelled by the permit holder online or via the MIPermit app.

15. Annual permits are valid for one year from the date of issue and can be renewed online or by telephone. Permits are only valid for use in the zone, road or location specified on the permit.

16. A vehicle may not use more than one active resident permit at any time. If a vehicle is found to have or to be displaying more than one active permit for different zones, the Council will consider the first permit issued by date, invalidated by the later dated permit and issue a Penalty Charge Notice.

17.  Physical visitor permits should be scratched off and required fields completed in ink in accordance with the instructions stated on the permit, before being placed in clear sight on the vehicle dashboard.

18. Physical Parking permits must be displayed in the front windscreen of the vehicle so that all the printed details can be clearly seen and read by a civil enforcement officer or police officer when parked. Failure to clearly display a valid permit will result in a Penalty Charge Notice being served.

19. It is the driver’s responsibility to ensure that the vehicle is parked safely and wholly within the confines of a marked parking place. The vehicle should not be parked wholly or partly on a footpath or verge, or in a hazardous manner.

20. The vehicle must be moved on the instructions of a police officer, traffic warden, council officer or utility company contractor in pursuit of their duties.

21. All vehicles must have a valid MOT, insurance certificate and Road Fund Licence to use a resident’s parking permit in an on-street parking place.

22. All permits are non-transferrable. It is your responsibility to inform the Council of any changes of address, or changes to car registration details as soon as possible so the permit can be updated or cancelled. No refunds will be given for part used, damaged or invalidated permits.

24. Altering or changing a permit will render it invalid and it will be considered as invalid if used in any other vehicle other than that specified on the front of the permit.

25. No refunds will be given for part used, damaged or invalidated permits.

26. The Council reserves the right to withhold access to on-street permits to those persistent evaders with outstanding unpaid penalty charge notices until all outstanding notices are fully paid.

Devon County Council (DCC) will act as a ‘data controller’ for any personal data that you provide to us. As such, we will ensure that the data given us is processed in line with our organisation’s data protection policies and in line with your rights under the Data Protection Act 2018 and the EU General Data Protection Regulations. We will not pass your personal information to external individuals or organisations unless there is a legal obligation to do so. To find out more about how DCC will use your personal data, you can read our Parking services privacy notice.