{"id":4524,"date":"2018-06-06T12:18:35","date_gmt":"2018-06-06T11:18:35","guid":{"rendered":"https:\/\/www.devon.gov.uk\/roadsandtransport\/?page_id=4524"},"modified":"2024-09-06T16:03:10","modified_gmt":"2024-09-06T15:03:10","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.devon.gov.uk\/roads-and-transport\/maintaining-roads\/safety\/highways-insurance-claims\/faqs\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<div class=\"faq-block\"><ul class=\"accordion  \" id=\"block_acf-block-64ef201c74a8d\" data-responsive-accordion-tabs=\"accordion\" data-allow-all-closed=\"true\" data-multi-expand=\"true\"><li class=\"accordion-item\" data-accordion-item=\"\"><a href=\"#\" class=\"accordion-title\">How can I appeal if my claim is turned down?<\/a><div class=\"accordion-content\" data-tab-content>\r\n<p>There is no internal appeal system.\u00a0 As it is a legal claim, you will either need to take independent legal advice or progress through the court system.<\/p>\n<\/div><\/li><li class=\"accordion-item\" data-accordion-item=\"\"><a href=\"#\" class=\"accordion-title\">I have damaged my vehicle but cannot afford to carry out the works. I have sent you an estimate, when will i receive my money?<\/a><div class=\"accordion-content\" data-tab-content>\r\n<p>Whilst we can receive estimates at the initial investigation stage of your claim, if your claim is successful you will need to get the repair work completed and submit a receipt\/invoice before monies are received. Devon County Council are not able to pay out on an estimate only.<\/p>\n<\/div><\/li><li class=\"accordion-item\" data-accordion-item=\"\"><a href=\"#\" class=\"accordion-title\">How do I obtain a reference number for my claim?<\/a><div class=\"accordion-content\" data-tab-content>\r\n<p>In order to obtain a reference number, you need to report the issue on our\u00a0<a href=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/report-a-problem\/\">Report a Problem<\/a> page. Once this has been reported, a reference number will be generated which can then be added to your claim form.<\/p>\n<\/div><\/li><li class=\"accordion-item\" data-accordion-item=\"\"><a href=\"#\" class=\"accordion-title\">I have sent in a letter concerning the incident, together with a receipt. Why have I not heard anything about my claim?<\/a><div class=\"accordion-content\" data-tab-content>\r\n<p>Sending a letter and receipt will delay your claim as we will need to check that you have reported the defect and then send you a claim form to complete.<\/p>\n<\/div><\/li><\/ul><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1076,"featured_media":0,"parent":21019,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-4524","page","type-page","status-publish","hentry"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-04-19 22:54:05","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-json\/wp\/v2\/pages\/4524","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-json\/wp\/v2\/users\/1076"}],"replies":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-json\/wp\/v2\/comments?post=4524"}],"version-history":[{"count":3,"href":"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-json\/wp\/v2\/pages\/4524\/revisions"}],"predecessor-version":[{"id":21031,"href":"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-json\/wp\/v2\/pages\/4524\/revisions\/21031"}],"up":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-json\/wp\/v2\/pages\/21019"}],"wp:attachment":[{"href":"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-json\/wp\/v2\/media?parent=4524"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}