{"id":14078,"date":"2023-04-14T13:02:26","date_gmt":"2023-04-14T12:02:26","guid":{"rendered":"https:\/\/www.devon.gov.uk\/roadsandtransport\/?post_type=dcc_docs_document&amp;p=14078"},"modified":"2023-04-14T13:02:26","modified_gmt":"2023-04-14T12:02:26","slug":"highways-and-traffic-management-service-plan","status":"publish","type":"dcc_docs_document","link":"https:\/\/www.devon.gov.uk\/roads-and-transport\/document\/highways-and-traffic-management-service-plan\/","title":{"rendered":"Highways and Traffic Management Service Plan"},"content":{"rendered":"\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<div class=\"wp-block-rank-math-toc-block\" id=\"rank-math-toc\"><h2>Contents<\/h2><nav><ul><li class=\"\"><a href=\"#overview\">Overview<\/a><\/li><li class=\"\"><a href=\"#1-why-where-how-and-what\">1. Why, where, how and what?<\/a><\/li><li class=\"\"><a href=\"#2-our-service-purpose\">2. Our Service Purpose<\/a><ul><li class=\"\"><a href=\"#2-1-what-we-do-maintain-operate-and-improve-the-highway-network\">2.1 What we do: Maintain, operate and improve the highway network<\/a><\/li><\/ul><\/li><li class=\"\"><a href=\"#3-our-service-vision\">3. Our Service Vision<\/a><ul><li class=\"\"><a href=\"#3-1-how-we-do-it-the-enablers\">3.1 How we do it: The enablers<\/a><\/li><li class=\"\"><a href=\"#3-2-the-enablers-our-service-culture-and-how-we-work-together\">3.2 The enablers: Our service culture and how we work together<\/a><\/li><li class=\"\"><a href=\"#3-2-1-communication-and-customer-service\">3.2.1 Communication and customer service<\/a><\/li><li class=\"\"><a href=\"#3-2-2-support-each-other\">3.2.2 Support each other<\/a><\/li><li class=\"\"><a href=\"#3-2-3-ambition-to-improve-the-service\">3.2.3 Ambition to improve the service<\/a><\/li><li class=\"\"><a href=\"#3-3-the-enablers-our-business-management-approach\">3.3 The enablers: Our business management approach<\/a><\/li><li class=\"\"><a href=\"#3-3-1-stages-1-and-2-engage-and-understand\">3.3.1 Stages 1 and 2: Engage and understand<\/a><\/li><li class=\"\"><a href=\"#3-3-2-stage-3-decide\">3.3.2 Stage 3: Decide<\/a><\/li><li class=\"\"><a href=\"#3-3-3-stage-4-do\">3.3.3 Stage 4: Do<\/a><\/li><li class=\"\"><a href=\"#3-3-4-stage-5-learn\">3.3.4 Stage 5: Learn<\/a><\/li><\/ul><\/li><li class=\"\"><a href=\"#4-highway-and-traffic-management-strategic-goals\">4. Highway and Traffic Management Strategic Goals<\/a><\/li><li class=\"\"><a href=\"#5-using-the-service-plan-in-daily-work\">5. Using the service plan in daily work<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\t<div class=\"dcc-documents-cpt-fixed dccdocs-sticky dccdocs-hidden\">\r\n    <div class=\"grid-container\">\r\n        <div class=\"grid-x grid-margin-x\">\r\n            <div class=\"cell medium-12\">\r\n                <a class=\"back-to-top hide-for-print\" href=\"#content\"><svg class=\"app-c-back-to-top__icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"17\" viewBox=\"0 0 13 17\"><path fill=\"currentColor\" d=\"M6.5 0L0 6.5 1.4 8l4-4v12.7h2V4l4.3 4L13 6.4z\"><\/path><\/svg> Contents<\/a>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\t<\/div>\r\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:41.333%\"><div class=\"document-meta-acf-block clearfix \" id=\"block_acf-block-64edcb21d7fbc\"><div class=\" dcc-documents-meta\"><div class=\"dcc-documents-widget dcc-documents-widget-block\"><div class=\"dcc-documents-widget-box2\"><p class=\"dcc-documents-published\"><span>Published<\/span> <time datetime=\"2023-04-14T13:02:26+00:00\">14\/04\/2023 1:02pm<\/time><\/p><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:58.666%\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"overview\">Overview<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-Fig-1-1.png\"><img decoding=\"async\" width=\"871\" height=\"524\" src=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-Fig-1-1.png\" alt=\"\" class=\"wp-image-14498\" srcset=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-Fig-1-1.png 871w, https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-Fig-1-1-300x180.png 300w, https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-Fig-1-1-800x481.png 800w, https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-Fig-1-1-768x462.png 768w\" sizes=\"(max-width: 871px) 100vw, 871px\" \/><\/a><\/figure>\n\n\n\n<p><em>Figure 1<\/em><\/p>\n\n\n\n<p><span class=\"NormalTextRun SCXW60267383 BCX8\">The Highways and Traffic Management <\/span><span class=\"NormalTextRun SCXW60267383 BCX8\">(HTM) <\/span><span class=\"NormalTextRun SCXW60267383 BCX8\">Service Plan <\/span><span class=\"NormalTextRun SCXW60267383 BCX8\">sits within a service <\/span><span class=\"NormalTextRun SCXW60267383 BCX8\">management<\/span><span class=\"NormalTextRun SCXW60267383 BCX8\"> framework<\/span> <span class=\"NormalTextRun SCXW60267383 BCX8\">as shown in <\/span><span class=\"NormalTextRun SCXW60267383 BCX8\">figure<\/span><span class=\"NormalTextRun SCXW60267383 BCX8\"> 1<\/span><span class=\"NormalTextRun SCXW60267383 BCX8\">.<\/span><span class=\"NormalTextRun SCXW60267383 BCX8\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">The elements of the service management framework include:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span data-contrast=\"auto\">Performance Framework<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Asset management Plan<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Financial framework<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Workforce plan<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Social Value plan<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n<\/ul>\n\n\n\n<p><span data-contrast=\"auto\">These elements fit together to provide the strategic and tactical direction for the service.&nbsp;&nbsp; Each element has further detailed documents, plans and programmes of work which provide the operational direction for the work functions delivered by the teams within the service.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">The framework format enables us to keep the service plan updated to reflect both our progress towards our vision and changes to our operational environment.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"1-why-where-how-and-what\">1. Why, where, how and what?<\/h2>\n\n\n\n<p><span data-contrast=\"auto\">The Service Plan provides strategic direction for the entire service and sets out the service <\/span><span data-contrast=\"none\">purpose<\/span> <span data-contrast=\"auto\">and <\/span><span data-contrast=\"none\">vision<\/span><b><i><span data-contrast=\"none\">&nbsp;<\/span><\/i><\/b> <span data-contrast=\"auto\">In simple terms, it sets out <\/span><b><span data-contrast=\"auto\">why<\/span><\/b><span data-contrast=\"auto\"> the service exists and <\/span><b><span data-contrast=\"auto\">where<\/span><\/b><span data-contrast=\"auto\"> we are headed.&nbsp; The other elements of the service plan and service management framework are tactical and operational.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">The tactical elements set out <\/span><b><span data-contrast=\"auto\">how<\/span><\/b><span data-contrast=\"auto\"> we will deliver on our strategic direction.&nbsp; These are the enablers and include culture and principles, policies, performance insights, transformation and service improvements, priorities, and risk registers.&nbsp;&nbsp; <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">The operational elements, set out specifically <\/span><a><b><span data-contrast=\"none\">what<\/span><\/b><span data-contrast=\"none\"> we do<\/span><\/a><span data-contrast=\"auto\">; the tangible work, systems, processes and activities that manage, deliver, and improve the service day to day.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"2-our-service-purpose\">2. Our Service Purpose<\/h2>\n\n\n\n<p><a href=\"https:\/\/beta.devon.gov.uk\/devoncc-plan\/the-best-place\/supporting-people-and-communities\/\" rel=\"noopener\"><span data-contrast=\"none\">Devon County Council\u2019s Strategic Plan 2021 \u2013 2025<\/span><\/a><span data-contrast=\"auto\"> makes commitments to enable Devon to be the \u2018Best Place\u2019 to grow up, live well and prosper.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Our-Purpose.png\"><img decoding=\"async\" width=\"1277\" height=\"204\" src=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Our-Purpose.png\" alt=\"\" class=\"wp-image-15565\" srcset=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Our-Purpose.png 1277w, https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Our-Purpose-300x48.png 300w, https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Our-Purpose-800x128.png 800w, https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Our-Purpose-768x123.png 768w\" sizes=\"(max-width: 1277px) 100vw, 1277px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Image-2.1-Service-Plan.png\"><img decoding=\"async\" width=\"1026\" height=\"260\" src=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Image-2.1-Service-Plan.png\" alt=\"\" class=\"wp-image-14378\" srcset=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Image-2.1-Service-Plan.png 1026w, https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Image-2.1-Service-Plan-300x76.png 300w, https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Image-2.1-Service-Plan-800x203.png 800w, https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Image-2.1-Service-Plan-768x195.png 768w\" sizes=\"(max-width: 1026px) 100vw, 1026px\" \/><\/a><\/figure>\n\n\n\n<p class=\"has-text-align-center\"><\/p>\n\n\n\n<p><em>Figure 2<\/em><\/p>\n\n\n\n<p><span data-contrast=\"auto\">The Highways and Traffic Management service strategic goals, purpose and vision support the Council\u2019s organisational commitments.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">As shown in figure 2, there are two strands to our service purpose:&nbsp; to safely connect people in Devon to the people and places that matter to them, and to enable people, communities, and businesses to thrive.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">This leads to three purpose principles connecting people, providing safe and resilient routes, and supporting the economy, which support the Council\u2019s strategic plan.&nbsp; We will use these three purpose principles to guide day to day operations.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"2-1-what-we-do-maintain-operate-and-improve-the-highway-network\">2.1 What we do: Maintain, operate and improve the highway network<\/h3>\n\n\n\n<p><span data-contrast=\"auto\">To meet our purpose we <\/span><b><span data-contrast=\"auto\">maintain, operate, and improve<\/span><\/b><span data-contrast=\"auto\"> the Devon County Council highway network.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-What-We-Do.png\"><img decoding=\"async\" width=\"1309\" height=\"182\" src=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-What-We-Do.png\" alt=\"\" class=\"wp-image-14458\" srcset=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-What-We-Do.png 1309w, https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-What-We-Do-300x42.png 300w, https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-What-We-Do-800x111.png 800w, https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-What-We-Do-768x107.png 768w\" sizes=\"(max-width: 1309px) 100vw, 1309px\" \/><\/a><\/figure>\n\n\n\n<p><span style=\"text-decoration: underline\"><i>Maintain the highway network<\/i>&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">We take a long-term approach to maintenance, combining community knowledge and local priorities with our technical expertise and available resources to ensure the highway network is as safe as possible to meet user needs, whilst actively reducing our carbon footprint.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">To do this we carry out:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span data-contrast=\"auto\">regular <\/span><a href=\"https:\/\/new.devon.gov.uk\/roadsandtransport\/maintaining-roads\/highways-safety-inspections\/\" rel=\"noopener\"><span data-contrast=\"none\">inspections<\/span><\/a><span data-contrast=\"auto\"> to find and repair <\/span><a href=\"https:\/\/new.devon.gov.uk\/roadsandtransport\/report-a-problem\/\" rel=\"noopener\"><span data-contrast=\"none\">safety issues<\/span><\/a><\/li>\n\n\n\n<li><span data-contrast=\"auto\">regular surveys to provide information on the condition of the network<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">routine cycles of general maintenance, such as gully emptying&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">planned maintenance to drainage systems and ditches, the road surface, traffic signals, <\/span><a href=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/street-lighting\/\"><span data-contrast=\"none\">street lighting<\/span><\/a><span data-contrast=\"auto\">, <\/span><a href=\"https:\/\/new.devon.gov.uk\/roadsandtransport\/maintaining-roads\/road-markings-and-signs\/\" rel=\"noopener\"><span data-contrast=\"auto\">road markings and signs<\/span><\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n<\/ul>\n\n\n\n<p><span data-contrast=\"auto\">We take a long term approach to the maintenance of all highway assets, as set out in our <\/span><a href=\"https:\/\/new.devon.gov.uk\/roadsandtransport\/highway-asset-management\/\" rel=\"noopener\"><span data-contrast=\"auto\">asset management plan<\/span><\/a><span data-contrast=\"auto\">.&nbsp; We work together to identify what needs to be done and the best way to do it with the limited funds available to us.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559737&quot;:1089,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">We collect and analyse data that tells us the condition of the assets over time.&nbsp; This enables us to see how well our maintenance policies and maintenance processes are working.&nbsp;&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559737&quot;:1089,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">We talk to community representatives to find out what matters locally.&nbsp;&nbsp; We then bring all that information together and apply our civil engineering and highway maintenance knowledge to design our future policies, processes, and work programmes.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559737&quot;:1089,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">We enable trained volunteers from <\/span><a href=\"https:\/\/new.devon.gov.uk\/devonhighways\/\" rel=\"noopener\"><span data-contrast=\"auto\">communities<\/span><\/a><span data-contrast=\"auto\"> across Devon to be involved to do minor maintenance works in their area through various <\/span><a href=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/maintaining-roads\/working-with-communities\/\"><span data-contrast=\"auto\">community schemes<\/span><\/a><span data-contrast=\"auto\"> including the <\/span><a href=\"https:\/\/www.devon.gov.uk\/prow\/parish-paths-partnership-scheme\/\"><span data-contrast=\"none\">Parish Paths Partnership (P3)<\/span><\/a><span data-contrast=\"auto\"> and road and <a href=\"https:\/\/www.devon.gov.uk\/communities\/opportunities\/snow-warden-scheme\">snow warden<\/a> schemes.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559737&quot;:1089,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"text-decoration: underline\"><i>Operate the highway network<\/i><\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">We proactively manage the movement of traffic on the highway network, providing a 24-hour service that is reactive to severe weather and emergencies as they occur.&nbsp; We monitor traffic and congestion on major routes and plan our response to forecast weather conditions such as ice, snow, heavy rain and storm force winds.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">We coordinate dates and timing of works to minimise disruption to traffic and communities.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">We manage and enforce <\/span><a href=\"https:\/\/new.devon.gov.uk\/roadsandtransport\/parking\/\" rel=\"noopener\"><span data-contrast=\"none\">parking<\/span><\/a><span data-contrast=\"auto\"> restrictions and we supervise and enforce activities on the highway, including works by utility companies, and events, such as street parties and carnivals.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">When agreeing any work or activity on the highway network, we concentrate on safety of the workforce and all highway users.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">We try to <\/span><a href=\"https:\/\/new.devon.gov.uk\/roadsandtransport\/traffic-information\/\" rel=\"noopener\"><span data-contrast=\"none\">let people know<\/span><\/a><span data-contrast=\"auto\"> what we and others are planning to do and when, by publishing our work programmes and our policies.&nbsp; We also share information about current works via social media channels and our website.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">We empower business and community use of highway land to support the local economy and community through a variety of <\/span><a href=\"https:\/\/new.devon.gov.uk\/roadsandtransport\/make-a-request\/\" rel=\"noopener\"><span data-contrast=\"none\">licences<\/span><\/a><span data-contrast=\"auto\">.&nbsp; For instance, skip and scaffold licences, street cafes, and special events, including street parties.&nbsp;&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">The <a href=\"https:\/\/www.devon.gov.uk\/prow\/\">public rights of way<\/a>, <a href=\"https:\/\/www.devon.gov.uk\/stovercountrypark\/\">Stover Country Park<\/a> and the <a href=\"https:\/\/www.devon.gov.uk\/grandwesterncanal\/\">Grand Western Canal<\/a> support the economy and encourage health and wellbeing for all.&nbsp; This includes the internationally renowned <a href=\"https:\/\/www.southwestcoastpath.org.uk\/\" rel=\"noopener\">South West Coast Path National Trail<\/a>, the soon to be complete England Coast Path National Trail and popular regional attractions such as the Tarka Trail and Exe Estuary Trail.&nbsp;&nbsp;&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">With the help of our Parish Paths Partnership scheme we keep public rights of way accessible for people to use all year round.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">Keeping the most strategically important roads open during adverse weather conditions such as <\/span><a href=\"https:\/\/new.devon.gov.uk\/roadsandtransport\/safe-travel\/winter-travel\/\" rel=\"noopener\"><span data-contrast=\"none\">ice and snow<\/span><\/a><span data-contrast=\"auto\">; we do precautionary salting (gritting), and work with local communities to enable self-help through our snow warden scheme.&nbsp;&nbsp;&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"text-decoration: underline\"><i>Improve the highway network and our service<\/i><\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">We consistently work towards improving our service, our highway network, and our green and recreational spaces.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">Our approach includes:&nbsp;&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span data-contrast=\"auto\">making informed decisions evidenced by data and tested methodology<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">using modern technology and new methods to reduce carbon emissions and manage costs&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">the ability to successfully apply for government funding<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">working with other authorities and partner organisations to share best practice and keep ahead of changes in technology<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">developing an adaptable, resilient workforce&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n\n\n\n<li><a href=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/document\/highway-asset-management-policy-and-strategy\/\"><span data-contrast=\"none\">strategies for management of highway assets<\/span><\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">working with <\/span><a href=\"https:\/\/new.devon.gov.uk\/devonhighways\/\" rel=\"noopener\"><span data-contrast=\"none\">communities<\/span><\/a><span data-contrast=\"auto\"> and partners to identify and provide local priorities for improvement schemes<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">training volunteers to enable community led maintenance activity<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">exploring commercial opportunities<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"3-our-service-vision\">3. Our Service Vision<\/h2>\n\n\n\n<p><span data-contrast=\"auto\">Our vision is to work together to deliver what matters most for Devon. Our service vision gives us future direction, it\u2019s our aspiration and ambition, and where we are aiming for rather than where we are today.&nbsp;&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-vision.png\"><img decoding=\"async\" width=\"1309\" height=\"151\" src=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-vision.png\" alt=\"\" class=\"wp-image-14463\" srcset=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-vision.png 1309w, https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-vision-300x35.png 300w, https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-vision-800x92.png 800w, https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-vision-768x89.png 768w\" sizes=\"(max-width: 1309px) 100vw, 1309px\" \/><\/a><\/figure>\n\n\n\n<p><span data-contrast=\"auto\">This vision recognises our belief that if we concentrate on working together more effectively to fully utilise the skills and knowledge across diverse work teams, we can continue to improve the service we deliver.&nbsp; And it recognises that we must prioritise effort and funding to work on what is most important to the environment, community, and economy.&nbsp;&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">Our workplace culture and the approach we take to managing the service will enable us to work towards our vision.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"3-1-how-we-do-it-the-enablers\">3.1 How we do it: The enablers<\/h3>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-How-we-do.png\"><img decoding=\"async\" width=\"1309\" height=\"174\" src=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-How-we-do.png\" alt=\"\" class=\"wp-image-14465\" srcset=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-How-we-do.png 1309w, https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-How-we-do-300x40.png 300w, https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-How-we-do-800x106.png 800w, https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-How-we-do-768x102.png 768w\" sizes=\"(max-width: 1309px) 100vw, 1309px\" \/><\/a><\/figure>\n\n\n\n<p><span data-contrast=\"auto\">Two key factors will enable us to deliver our service vision to \u2018work together to deliver what matters most for Devon\u2019:&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span data-contrast=\"auto\">our culture<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">our business management approach&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"3-2-the-enablers-our-service-culture-and-how-we-work-together\">3.2 The enablers: Our service culture and how we work together<\/h3>\n\n\n\n<p><span class=\"TextRun SCXW109450395 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun BookmarkEnd SCXW109450395 BCX8\">The service culture is summarised <\/span><span class=\"NormalTextRun SCXW109450395 BCX8\">as follows<\/span><span class=\"NormalTextRun SCXW109450395 BCX8\"> in three main principles that support the service vision<\/span><span class=\"NormalTextRun SCXW109450395 BCX8\"> as shown in figure 3<\/span><span class=\"NormalTextRun SCXW109450395 BCX8\">:<\/span><\/span><span class=\"EOP SCXW109450395 BCX8\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-vision.png\"><img decoding=\"async\" width=\"1309\" height=\"151\" src=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-vision.png\" alt=\"\" class=\"wp-image-14463\" srcset=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-vision.png 1309w, https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-vision-300x35.png 300w, https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-vision-800x92.png 800w, https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-vision-768x89.png 768w\" sizes=\"(max-width: 1309px) 100vw, 1309px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><a href=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/03\/Our-Vision.png\"><img decoding=\"async\" width=\"300\" height=\"117\" src=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/03\/Our-Vision-300x117.png\" alt=\"\" class=\"wp-image-14085\" srcset=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/03\/Our-Vision-300x117.png 300w, https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/03\/Our-Vision.png 673w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/figure>\n\n\n\n<p><em>Figure 3<\/em><\/p>\n\n\n\n<p><span class=\"TextRun SCXW142908168 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW142908168 BCX8\">Related to these three principles w<\/span><span class=\"NormalTextRun SCXW142908168 BCX8\">e are concentrating on the<\/span><span class=\"NormalTextRun SCXW142908168 BCX8\"> following<\/span><span class=\"NormalTextRun SCXW142908168 BCX8\"> three areas t<\/span><span class=\"NormalTextRun SCXW142908168 BCX8\">o <\/span><span class=\"NormalTextRun SCXW142908168 BCX8\">maintain<\/span><span class=\"NormalTextRun SCXW142908168 BCX8\"> and develop<\/span><span class=\"NormalTextRun SCXW142908168 BCX8\"> the <\/span><span class=\"NormalTextRun SCXW142908168 BCX8\">positive <\/span><span class=\"NormalTextRun SCXW142908168 BCX8\">culture and working environment that<\/span><span class=\"NormalTextRun SCXW142908168 BCX8\"> supports our service vision<\/span><span class=\"NormalTextRun SCXW142908168 BCX8\"> and <\/span><span class=\"NormalTextRun SCXW142908168 BCX8\">subsequently<\/span><span class=\"NormalTextRun SCXW142908168 BCX8\"> feeds into our <\/span><span class=\"NormalTextRun SCXW142908168 BCX8\">strategic goals<\/span><span class=\"NormalTextRun SCXW142908168 BCX8\">:<\/span><span class=\"NormalTextRun SCXW142908168 BCX8\">&nbsp;<\/span><\/span><span class=\"EOP SCXW142908168 BCX8\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"3-2-1-communication-and-customer-service\">3.2.1 Communication and customer service<\/h3>\n\n\n\n<p><span data-contrast=\"auto\">All forms of communication, including internal and external, and customer service is a vital part of all our work.&nbsp; <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">Therefore, we are committed to identifying and building on existing good practice to improve the quality of our customer service and communication by:&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span data-contrast=\"auto\">Defining the behaviours and standards expected for customer service and communication.&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Supporting colleagues, via training and feedback, to achieve the customer service and communication behaviours and standards expected, with emphasis on providing support where people are dealing with challenging situations and behaviours<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Developing our communication and customer service methods so that information is clear, accurate, and easy to access.&nbsp;&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"3-2-2-support-each-other\">3.2.2 Support each other<\/h3>\n\n\n\n<p><span data-contrast=\"auto\">People working in our service have a diverse range of knowledge, skills, and experience.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">It is important to recognise our achievements, the way we interact with each other and how that influences the service we provide.&nbsp; Therefore, we are committed to:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span data-contrast=\"auto\">Working together as a cohesive group and making it easier to share our knowledge and skills to deliver the best service we can.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Supporting each other, with understanding, care, and compassion always.&nbsp; Understanding it is even more important during difficult times.&nbsp;&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Managing work activities and supporting colleagues to deliver their best.&nbsp;&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"3-2-3-ambition-to-improve-the-service\">3.2.3 Ambition to improve the service<\/h3>\n\n\n\n<p><span data-contrast=\"auto\">Delivering the service with limited financial resources is a continuing challenge.&nbsp;&nbsp; However, we have continued to improve the way we work throughout the period of financial austerity making best use of the resources we have and utilising emerging technology and innovation.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">We are now rethinking<\/span> <span data-contrast=\"auto\">how we organise ourselves to provide further opportunities for people to work together differently and to identify service improvements. Enabling and empowering individuals and teams to improve in all areas of their work.&nbsp;&nbsp; Therefore, we will:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span data-contrast=\"auto\">Work together, and collaborate with others, to combine our abilities and achieve improvements to the service we deliver.&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Encourage people to suggest and share improvement ideas.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"3-3-the-enablers-our-business-management-approach\">3.3 The enablers: Our business management approach<\/h3>\n\n\n\n<p><span data-contrast=\"auto\">Our business management processes, policies, plans and information provide the governance, performance management and operational framework that steers our thinking. They influence our actions and support continuous improvement of our service.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">They include:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span data-contrast=\"auto\">Performance framework and improvement plan<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Financial framework<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Highway Infrastructure Asset Management Plan<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Workforce plan<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Risk register<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Health, safety, and wellbeing<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n<\/ul>\n\n\n\n<p><em>Figure 4<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image alignleft\"><a href=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/03\/Our-Vision-chart.png\"><img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/03\/Our-Vision-chart-300x300.png\" alt=\"\" class=\"wp-image-14088\" srcset=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/03\/Our-Vision-chart-300x300.png 300w, https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/03\/Our-Vision-chart-150x150.png 150w, https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/03\/Our-Vision-chart.png 591w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/figure>\n\n\n\n<p><span class=\"NormalTextRun SCXW196852482 BCX8\">A key element within our business management approach is a simple model that promotes communication, <\/span><span class=\"NormalTextRun SCXW196852482 BCX8\">engagement, <\/span><span class=\"NormalTextRun SCXW196852482 BCX8\">development of understanding <\/span><span class=\"NormalTextRun SCXW196852482 BCX8\">and <\/span><span class=\"NormalTextRun SCXW196852482 BCX8\">priorities<\/span><span class=\"NormalTextRun SCXW196852482 BCX8\">,<\/span> <span class=\"NormalTextRun SCXW196852482 BCX8\">action,<\/span><span class=\"NormalTextRun SCXW196852482 BCX8\"> and learning from the outcomes<\/span><span class=\"NormalTextRun SCXW196852482 BCX8\"> of the work we do.<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">Captured in figure 4, this is a cyclical model.&nbsp;&nbsp; Actively engaging with people affected or involved to get their perspective so we can understand what matters most to them is vital.&nbsp; That information is then taken forward into the understand stage, alongside other data, and research.&nbsp;&nbsp;&nbsp;&nbsp; Communicating our intentions when decisions have been made and continuing to engage with people affected by our plans is important so that people can have confidence that we will do what we say.&nbsp; Therefore, communication is shown as a continuous element of the model.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span class=\"TextRun SCXW175338284 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW175338284 BCX8\">This<\/span> <span class=\"NormalTextRun SCXW175338284 BCX8\">cyclica<\/span><span class=\"NormalTextRun SCXW175338284 BCX8\">l model<\/span> <span class=\"NormalTextRun SCXW175338284 BCX8\">reflects our service vision and <\/span><span class=\"NormalTextRun SCXW175338284 BCX8\">influence<\/span><span class=\"NormalTextRun SCXW175338284 BCX8\">s<\/span><span class=\"NormalTextRun SCXW175338284 BCX8\"> how we design<\/span><span class=\"NormalTextRun SCXW175338284 BCX8\">, <\/span><span class=\"NormalTextRun SCXW175338284 BCX8\">adapt,<\/span> <span class=\"NormalTextRun SCXW175338284 BCX8\">and improve <\/span><span class=\"NormalTextRun SCXW175338284 BCX8\">all <\/span><span class=\"NormalTextRun SCXW175338284 BCX8\">our systems and processes<\/span><span class=\"NormalTextRun SCXW175338284 BCX8\">.<\/span><\/span><span class=\"EOP SCXW175338284 BCX8\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"3-3-1-stages-1-and-2-engage-and-understand\">3.3.1 Stages 1 and 2: Engage and understand<\/h3>\n\n\n\n<p><span data-contrast=\"auto\">To deliver our vision we need to find out what is important to people using our services and the highway network in Devon.&nbsp; This includes people that live and work in Devon, and people that visit or travel through Devon.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">There are two parts to developing understanding of what matters:&nbsp; seeking information and using our data and information.&nbsp;&nbsp; We will:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span data-contrast=\"auto\">seek information from people that use or are affected by our services to inform our decision making.&nbsp;&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">use the data and information we hold to inform decision making.&nbsp;&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"3-3-2-stage-3-decide\">3.3.2 Stage 3: Decide<\/h3>\n\n\n\n<p><span data-contrast=\"auto\">The decision process applies professional expertise and strategic priorities to the information to identify options, considering risks, impacts, and costs, as shown in Figure 5.&nbsp;&nbsp; Policies and plans provide guidance for these decisions.&nbsp; We will:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span data-contrast=\"auto\">Prioritise sustainable options that support delivery of the Council\u2019s climate emergency response.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Prioritise options that protect and enhance the natural and historic environment.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Apply professional expertise to decide what to do, making best use of the resources we have.&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-Doing-what-matters.png\"><img decoding=\"async\" width=\"848\" height=\"644\" src=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-Doing-what-matters.png\" alt=\"\" class=\"wp-image-14503\" srcset=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-Doing-what-matters.png 848w, https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-Doing-what-matters-300x228.png 300w, https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-Doing-what-matters-790x600.png 790w, https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Service-Plan-Doing-what-matters-768x583.png 768w\" sizes=\"(max-width: 848px) 100vw, 848px\" \/><\/a><\/figure>\n\n\n\n<p><em>Figure 5<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"3-3-3-stage-4-do\">3.3.3 Stage 4: Do<\/h3>\n\n\n\n<p><span data-contrast=\"auto\">We need to communicate with people affected by our decisions and let them know what we intend to do.&nbsp;&nbsp; This applies to all areas of service delivery and service improvement projects.&nbsp; We will:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\"><span class=\"ui-provider gz b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">Say what we intend to do and what we are not doing<\/span><\/span><\/li>\n\n\n\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\"><span class=\"ui-provider gz b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">Do what we said and explain if plans change<\/span><\/span><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"3-3-4-stage-5-learn\">3.3.4 Stage 5: Learn<\/h3>\n\n\n\n<p><span data-contrast=\"auto\">Our service vision and ambition to improve the service requires us to learn from our work.&nbsp;&nbsp; We need to know where things have worked well or not, understand why that is the case and carry the learning forward to the next piece of work.&nbsp;&nbsp;&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">Therefore, we are concentrating on performance management to provide insights that will help us see how we are doing.&nbsp; We will concentrate on understanding and doing the right thing to achieve the right outcomes.&nbsp; We will:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span data-contrast=\"auto\">Use meaningful performance measures that give us insights that will help us improve service.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Check we are meeting purpose when we review working practices.&nbsp;&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Test redesigned working practices to check they deliver intended improvement outcomes.&nbsp;&nbsp;&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"4-highway-and-traffic-management-strategic-goals\">4. Highway and Traffic Management Strategic Goals<\/h2>\n\n\n\n<p><span class=\"TextRun SCXW10593389 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW10593389 BCX8\">To <\/span><span class=\"NormalTextRun SCXW10593389 BCX8\">help <\/span><span class=\"NormalTextRun SCXW10593389 BCX8\">us <\/span><span class=\"NormalTextRun SCXW10593389 BCX8\">meet our vision<\/span><span class=\"NormalTextRun SCXW10593389 BCX8\">, <\/span><span class=\"NormalTextRun SCXW10593389 BCX8\">we <\/span><span class=\"NormalTextRun SCXW10593389 BCX8\">developed <\/span><span class=\"NormalTextRun SCXW10593389 BCX8\">HTM <\/span><span class=\"NormalTextRun SCXW10593389 BCX8\">S<\/span><span class=\"NormalTextRun SCXW10593389 BCX8\">trategic <\/span><span class=\"NormalTextRun SCXW10593389 BCX8\">G<\/span><span class=\"NormalTextRun SCXW10593389 BCX8\">oals<\/span><span class=\"NormalTextRun SCXW10593389 BCX8\">.&nbsp; <\/span><span class=\"NormalTextRun SCXW10593389 BCX8\">The HTM Strategic Goals <\/span><span class=\"NormalTextRun SCXW10593389 BCX8\">are designed <\/span><span class=\"NormalTextRun SCXW10593389 BCX8\">to <\/span><span class=\"NormalTextRun SCXW10593389 BCX8\">give us<\/span> <span class=\"NormalTextRun SCXW10593389 BCX8\">clarity on what is important and where to <\/span><span class=\"NormalTextRun SCXW10593389 BCX8\">focus <\/span><span class=\"NormalTextRun SCXW10593389 BCX8\">our <\/span><span class=\"NormalTextRun SCXW10593389 BCX8\">effo<\/span><span class=\"NormalTextRun SCXW10593389 BCX8\">rt<\/span> <span class=\"NormalTextRun SCXW10593389 BCX8\">to improv<\/span><span class=\"NormalTextRun SCXW10593389 BCX8\">e<\/span><span class=\"NormalTextRun SCXW10593389 BCX8\">.&nbsp; <\/span><span class=\"NormalTextRun SCXW10593389 BCX8\">The <\/span><span class=\"NormalTextRun SCXW10593389 BCX8\">goals were developed <\/span><span class=\"NormalTextRun SCXW10593389 BCX8\">and refined <\/span><span class=\"NormalTextRun SCXW10593389 BCX8\">with<\/span><span class=\"NormalTextRun SCXW10593389 BCX8\"> colleagues <\/span><span class=\"NormalTextRun SCXW10593389 BCX8\">in <\/span><span class=\"NormalTextRun SCXW10593389 BCX8\">a variety of roles<\/span><span class=\"NormalTextRun SCXW10593389 BCX8\"> from <\/span><span class=\"NormalTextRun SCXW10593389 BCX8\">all <\/span><span class=\"NormalTextRun SCXW10593389 BCX8\">areas of the service.<\/span><\/span><span class=\"EOP SCXW10593389 BCX8\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p>Four <span class=\"TextRun SCXW134029911 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW134029911 BCX8\">themes <\/span><span class=\"NormalTextRun SCXW134029911 BCX8\">emerged<\/span><span class=\"NormalTextRun SCXW134029911 BCX8\"> to become <\/span><span class=\"NormalTextRun SCXW134029911 BCX8\">our HTM Strategic Themes<\/span><span class=\"NormalTextRun SCXW134029911 BCX8\">.&nbsp; <\/span><span class=\"NormalTextRun SCXW134029911 BCX8\">These are <\/span><span class=\"NormalTextRun SCXW134029911 BCX8\">business operation, people and community, service delivery and improvement, <\/span><span class=\"NormalTextRun SCXW134029911 BCX8\">and environment.<\/span><\/span><span class=\"EOP SCXW134029911 BCX8\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><a href=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Strategic-Goals.png\"><img decoding=\"async\" width=\"554\" height=\"395\" src=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Strategic-Goals.png\" alt=\"\" class=\"wp-image-14337\" srcset=\"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Strategic-Goals.png 554w, https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-content\/uploads\/sites\/160\/2023\/04\/Strategic-Goals-300x214.png 300w\" sizes=\"(max-width: 554px) 100vw, 554px\" \/><\/a><\/figure>\n\n\n\n<p><em>Figure 6<\/em><\/p>\n\n\n\n<p>There <span data-contrast=\"auto\">are currently nine goals across the four themes, as shown in Figure 6.&nbsp; The goals are intended to be ambitious and aspirational to encourage us to keep learning and improving what we do.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">The work we do to meet the ambitions of our strategic goals is detailed in the Service Performance Plan and Team Action Plans.&nbsp;&nbsp; The Performance Plan details the qualitative and quantitative data we capture that will give us insights to help us see where things are going well, where improvement plans may be needed, or where an area of work activity is no longer meeting service priorities.<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">The insights from the Performance Plan measures will be reported to senior leaders regularly and reviewed periodically so they can be refined as necessary to reflect current performance, priorities, and operating conditions.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"5-using-the-service-plan-in-daily-work\">5. Using the service plan in daily work<\/h2>\n\n\n\n<p><span data-contrast=\"auto\">The service plan only has meaning if we use it in our daily work at Devon County Council.&nbsp;&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">This simple checklist will help bring it to life and guide us to prioritise and make good decisions that fit with the ambitions and commitments we have made in our service plan.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"text-decoration: underline\"><strong>Service Plan checklist:&nbsp;<\/strong><\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">We will ask ourselves:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span data-contrast=\"auto\">Does this work meet our service purpose?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Is the work a service priority? (connection\/safety\/environment\/economy)<\/span><\/li>\n\n\n\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">Are we doing the work according to our service culture and commitments?&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Are we doing the work according to our business management approach and commitments?<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Does this work fit with and move us towards our strategic goals?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/li>\n<\/ul>\n\n\n\n<p><span data-contrast=\"auto\">When the answers are yes, we know the work is important and the right thing to do.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Overview Figure 1 The Highways and Traffic Management (HTM) Service Plan sits within a service management framework as shown in figure 1.&nbsp; The elements of the service management framework include:&nbsp; These elements fit together to provide the strategic and tactical direction for the service.&nbsp;&nbsp; Each element has further detailed documents, plans and programmes of work [&hellip;]<\/p>\n","protected":false},"author":1076,"template":"","meta":{"_acf_changed":false,"_links_to":"","_links_to_target":""},"documents_category":[],"class_list":["post-14078","dcc_docs_document","type-dcc_docs_document","status-publish","hentry"],"acf":{"updated":"","dccdocs_documents":null,"section-guidance":"","sections":null},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-json\/wp\/v2\/documents\/14078","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-json\/wp\/v2\/documents"}],"about":[{"href":"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-json\/wp\/v2\/types\/dcc_docs_document"}],"author":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-json\/wp\/v2\/users\/1076"}],"version-history":[{"count":0,"href":"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-json\/wp\/v2\/documents\/14078\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-json\/wp\/v2\/media?parent=14078"}],"wp:term":[{"taxonomy":"dcc_docs_category","embeddable":true,"href":"https:\/\/www.devon.gov.uk\/roads-and-transport\/wp-json\/wp\/v2\/documents_category?post=14078"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}