European passport return service

This service allows you and your family members to keep your passport while your application for documentation to prove your right to live in the UK is processed by the Home Office.

Who is it for?

This service is for European Economic Area (EEA) and Swiss nationals who have applied online using the EEA(QP) or EEA(PR) application forms.

How it works

Before using the service you must complete the relevant online application at GOV.UK:

Once an online application has been completed you will be able to present your EEA or Swiss passport to a member of staff at our participating office. We will send a certified copy of your passport along with your checklist, application and any supporting documents to the Home Office on your behalf.

You must attend our office within 10 working days of submitting your online form.

We offer a drop-in service Monday to Friday, 10:00am to 3:30pm at Larkbeare House, Topsham Road, Exeter, EX2 4NG.

There is no need to book a slot. Inform the reception staff upon arrival that you would like to use The European passport return service.

Ensure you have printed off a copy of your completed application form as well as your checklist which will include your individual payment notification number (PNN).

Please also ensure you have your current passport, photographs and all relevant supporting documentation. We cannot provide any advice on the supporting documents you choose to submit.

If we experience high volumes of customers wishing to use the service on a specific day we may not be able to accommodate all requests and you may have to attend another drop-in service at a later date.


The fee for this service is £20 (including VAT) + postage per applicant.

The fee is payable when you attend our office. You can pay by debit/credit card (excluding American Express) or cash.

What happens next?

Using The European passport return service does not guarantee that your application will be successful or that a decision will be reached any more quickly. The decision to approve your application rests entirely with the Home Office.

The Home Office may contact you for further information after your application and documents have been submitted.

The Home Office will contact you directly to advise you of the outcome of your application.

We are unable to follow up on your application for you. You must contact the Home Office directly for any further information.