{"id":1453,"date":"2019-08-13T13:27:21","date_gmt":"2019-08-13T12:27:21","guid":{"rendered":"https:\/\/www.devon.gov.uk\/providerengagementnetwork\/?post_type=tb_guides&#038;p=1453"},"modified":"2025-02-20T15:41:48","modified_gmt":"2025-02-20T15:41:48","slug":"provider-engagement-arrangements","status":"publish","type":"tb_guides","link":"https:\/\/www.devon.gov.uk\/providerengagementnetwork\/statement\/mps-pen-and-equalities\/provider-engagement-arrangements\/","title":{"rendered":"MPS: Provider engagement arrangements"},"content":{"rendered":"<h3>What does the Provider Engagement Network (PEN) offer?<\/h3>\n<p><span data-contrast=\"auto\">The PEN offers several d<\/span><span data-contrast=\"auto\">ifferent levels of engagement with<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">providers<\/span><span data-contrast=\"auto\">:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"https:\/\/www.devon.gov.uk\/providerengagementnetwork\/\"><b><span data-contrast=\"auto\">PEN website<\/span><\/b><\/a><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><a href=\"https:\/\/www.devon.gov.uk\/providerengagementnetwork\/newsletters\/\"><b><span data-contrast=\"auto\">PENPal<\/span><\/b><\/a><b><span data-contrast=\"auto\">\u00a0&#8211;\u00a0<\/span><\/b><span data-contrast=\"auto\">\u00a0a\u00a0bi-monthly newsletter<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:360,&quot;335559739&quot;:200,&quot;335559740&quot;:240,&quot;469777462&quot;:[720,1080],&quot;469777927&quot;:[0,0],&quot;469777928&quot;:[0,8]}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><a href=\"https:\/\/www.devon.gov.uk\/providerengagementnetwork\/get-involved\/\"><b><span data-contrast=\"auto\">Provider Engagement Network meetings<\/span><\/b><\/a><span data-contrast=\"auto\">\u00a0&#8211;\u00a0<\/span><span data-contrast=\"none\">The PEN Reference Group meets on a monthly basis in Exeter.\u00a0 This is a forum where Devon County Council &amp; Health colleagues come together with provider\u00a0<\/span><span data-contrast=\"none\">representatives<\/span><span data-contrast=\"none\">(<\/span><span data-contrast=\"none\">elected by providers to ensure sectoral and geographic coverage), to work collaboratively and discuss key areas of business.\u00a0<\/span><span data-contrast=\"none\">The meetings allow the sharing<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-contrast=\"none\">of the\u00a0<\/span><span data-contrast=\"none\">strategic direction\u00a0<\/span><span data-contrast=\"none\">of Commissioners<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"none\">\u00a0the discussion of<\/span><span data-contrast=\"none\">\u00a0hot topics, general challenges and constraints<\/span><span data-contrast=\"auto\">.<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-contrast=\"none\">This forum will have a key role to play in developing the MPS with us.\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><b><span data-contrast=\"none\"><a href=\"https:\/\/www.devon.gov.uk\/providerengagementnetwork\/events\/\">Locality meetings<\/a>\u00a0<\/span><\/b><span data-contrast=\"none\">&#8211;\u00a0<\/span><span data-contrast=\"auto\">The<\/span><span data-contrast=\"auto\">se meetings discuss issues affecting the market and emerging policy<\/span><span data-contrast=\"auto\">\u00a0at a local level<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-contrast=\"auto\">T<\/span><span data-contrast=\"auto\">he<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">meetings\u00a0<\/span><span data-contrast=\"auto\">include\u00a0<\/span><span data-contrast=\"auto\">discussions that involve all providers\u00a0<\/span><span data-contrast=\"auto\">as well as\u00a0<\/span><span data-contrast=\"auto\">an opportunity to\u00a0<\/span><span data-contrast=\"auto\">work in\u00a0<\/span><span data-contrast=\"auto\">specific\u00a0<\/span><span data-contrast=\"auto\">sector<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">\u00a0to discuss<\/span><span data-contrast=\"auto\">\u00a0differing issues affecting that<\/span><span data-contrast=\"auto\">\u00a0sector.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">Providers raise questions, air their views and opinions, network and share best practice with provider colleagues and commissioners<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:360,&quot;335559739&quot;:200,&quot;335559740&quot;:240,&quot;469777462&quot;:[720,1080],&quot;469777927&quot;:[0,0],&quot;469777928&quot;:[0,8]}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><b><span data-contrast=\"none\"><a href=\"https:\/\/www.devon.gov.uk\/providerengagementnetwork\/get-involved\/\">Conferences<\/a> &#8211;<\/span><\/b><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"none\">A PEN conference <\/span><span data-contrast=\"none\">is<\/span><span data-contrast=\"none\"> held at least once a year, based on a theme which has come from the priorities and specific issues and\/or concerns raised by the provider representatives, through wider provider engagement or from commissioners<\/span><span data-contrast=\"none\">. For example<\/span><span data-contrast=\"none\">,\u00a0<\/span><span data-contrast=\"none\">the March 2018 conference was titled \u201cStepping up to the challenge\u201d<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-contrast=\"none\">and it looked at\u00a0<\/span><span data-contrast=\"none\">improved\u00a0<\/span><span data-contrast=\"none\">productivity<\/span><span data-contrast=\"none\">\u00a0and the last event in\u00a0<\/span><span data-contrast=\"none\">SPrin<\/span><span data-contrast=\"none\">\u00a02019 had a focus on equality and diversity<\/span><span data-contrast=\"none\">.\u00a0\u00a0<\/span><span data-contrast=\"none\">All providers on our data<\/span><span data-contrast=\"none\">b<\/span><span data-contrast=\"none\">ase\u00a0<\/span><span data-contrast=\"none\">are<\/span><span data-contrast=\"none\">\u00a0invited to these events.<\/span><span data-contrast=\"none\">\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:360,&quot;335559739&quot;:200,&quot;335559740&quot;:240,&quot;469777462&quot;:[720,1080],&quot;469777927&quot;:[0,0],&quot;469777928&quot;:[0,8]}\">\u00a0<\/span><b><\/b><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><b><span data-contrast=\"none\"><a href=\"https:\/\/www.devon.gov.uk\/providerengagementnetwork\/events\/\">Bespoke engagement events<\/a> \u2013<\/span><\/b><b><span data-contrast=\"none\">\u00a0<\/span><\/b><span data-contrast=\"auto\">around specific topics such as proposed new contractual arrangements<\/span><span data-contrast=\"auto\">, emerging policy, promoting independence<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:360,&quot;335559739&quot;:200,&quot;335559740&quot;:240,&quot;469777462&quot;:[720,1080],&quot;469777927&quot;:[0,0],&quot;469777928&quot;:[0,8]}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">For more information about how PEN works and opportunities to get involved, contact\u00a0<\/span><a href=\"mailto:socialcarebusinessrelations-mailbox@devon.gov.uk\"><span data-contrast=\"auto\">socialcarebusinessrelations-mailbox@devon.gov.uk<\/span><\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h3><span data-contrast=\"auto\">What do the teams do?<\/span><\/h3>\n<p><span data-contrast=\"auto\">The <a href=\"https:\/\/www.devon.gov.uk\/providerengagementnetwork\/about\/the-teams\/\"><strong>Business Relations Team<\/strong><\/a> is responsible for many of the Provider Engagement arrangements <\/span><span data-contrast=\"auto\">and plays<\/span><span data-contrast=\"auto\">\u00a0a key role in market shaping which is a requirement under the 2015 Care Act.\u00a0<\/span><span data-contrast=\"none\">The team acts as a conduit of information and support between external providers and service commissioners to encourage collaboration and the development of a shared understanding of sufficiency and local social care markets.\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">The <a href=\"https:\/\/www.devon.gov.uk\/providerengagementnetwork\/about\/qait\/\"><strong>Quality Assurance and Improvement team (QAIT)<\/strong> <\/a>is focused on monitoring the quality of provision against nationally prescribed standards and County Council requirements. This team work<\/span><span data-contrast=\"none\">s<\/span><span data-contrast=\"none\"> with providers to help improve the quality of services.\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The <strong><a href=\"https:\/\/www.supplyingthesouthwest.org.uk\/\" rel=\"noopener\">South West Councils Portal<\/a><\/strong><\/span><span data-contrast=\"auto\">\u00a0enables you to view all opportunities offered by the South West Councils.\u202f The Portal is linked to a system called\u00a0<\/span><span data-contrast=\"auto\">ProContract<\/span><span data-contrast=\"auto\">\u00a0that is a secure hosted electronic tendering system.\u00a0<\/span><span data-contrast=\"auto\">ProContract<\/span><span data-contrast=\"auto\"> provides a user-friendly, intuitive system to advertise all open tender and quotation opportunities. It also includes a tender submission wizard to guide suppliers through the submission process. The Portal\/<\/span><span data-contrast=\"auto\">ProContract<\/span><span data-contrast=\"auto\">\u00a0is f<\/span><span data-contrast=\"auto\">ree to join.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p>(Return to the <a href=\"https:\/\/www.devon.gov.uk\/providerengagementnetwork\/statements\/\">Market Position Statement<\/a>)<\/p>\n","protected":false},"author":8,"template":"","meta":{"_acf_changed":false,"_links_to":"","_links_to_target":""},"tb_guide":[577],"class_list":["post-1453","tb_guides","type-tb_guides","status-publish","hentry","tb_guide-mps-pen-and-equalities"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.devon.gov.uk\/providerengagementnetwork\/wp-json\/wp\/v2\/statements\/1453","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.devon.gov.uk\/providerengagementnetwork\/wp-json\/wp\/v2\/statements"}],"about":[{"href":"https:\/\/www.devon.gov.uk\/providerengagementnetwork\/wp-json\/wp\/v2\/types\/tb_guides"}],"author":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/providerengagementnetwork\/wp-json\/wp\/v2\/users\/8"}],"version-history":[{"count":3,"href":"https:\/\/www.devon.gov.uk\/providerengagementnetwork\/wp-json\/wp\/v2\/statements\/1453\/revisions"}],"predecessor-version":[{"id":15394,"href":"https:\/\/www.devon.gov.uk\/providerengagementnetwork\/wp-json\/wp\/v2\/statements\/1453\/revisions\/15394"}],"wp:attachment":[{"href":"https:\/\/www.devon.gov.uk\/providerengagementnetwork\/wp-json\/wp\/v2\/media?parent=1453"}],"wp:term":[{"taxonomy":"tb_guide","embeddable":true,"href":"https:\/\/www.devon.gov.uk\/providerengagementnetwork\/wp-json\/wp\/v2\/tb_guide?post=1453"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}