{"id":4860,"date":"2023-07-21T14:19:49","date_gmt":"2023-07-21T13:19:49","guid":{"rendered":"https:\/\/www.devon.gov.uk\/providerengagementnetwork\/?post_type=policy_context&#038;p=4860"},"modified":"2025-02-11T09:14:04","modified_gmt":"2025-02-11T09:14:04","slug":"ombudsman-issues-good-practice-guide-for-care-providers","status":"publish","type":"policy_context","link":"https:\/\/www.devon.gov.uk\/providerengagementnetwork\/policy_and_guidance\/ombudsman-issues-good-practice-guide-for-care-providers\/","title":{"rendered":"Ombudsman issues good practice guide for care providers"},"content":{"rendered":"<p>The Local Government and Social Care Ombudsman has issued <strong><a href=\"https:\/\/www.lgo.org.uk\/information-centre\/news\/2019\/mar\/ombudsman-issues-good-practice-guide-for-care-providers\" rel=\"noopener\">a good practice guide<\/a><\/strong> which shares lessons from complaints to help adult social care providers improve their services.<\/p>\n<p>Based on the Ombudsman\u2019s lengthy experience of investigating complaints about independent providers, the guide gives real-life examples of the common problems the organisation sees \u2013 and offers some ways to avoid the pitfalls.<\/p>\n<p>Common issues the Ombudsman sees in its complaints include a lack of clear information about fees, charges and contracts, problems with billing and invoices, ensuring people\u2019s belongings are looked after properly, and dealing with challenging behaviour from friends and relatives.<\/p>\n","protected":false},"parent":0,"template":"","meta":{"_acf_changed":false,"_links_to":"","_links_to_target":""},"categories":[551,553,552,554,556,549,550],"tags":[464,568],"class_list":["post-4860","policy_context","type-policy_context","status-publish","hentry","category-extra-care-housing","category-group-based-care-and-day-services","category-personal-care-at-home","category-personalised-support-and-enabling","category-replacement-care-services","category-residential-and-nursing-care-homes","category-supported-living","tag-care-providers","tag-good-practice-guidance"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.devon.gov.uk\/providerengagementnetwork\/wp-json\/wp\/v2\/policy_and_guidance\/4860","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.devon.gov.uk\/providerengagementnetwork\/wp-json\/wp\/v2\/policy_and_guidance"}],"about":[{"href":"https:\/\/www.devon.gov.uk\/providerengagementnetwork\/wp-json\/wp\/v2\/types\/policy_context"}],"wp:attachment":[{"href":"https:\/\/www.devon.gov.uk\/providerengagementnetwork\/wp-json\/wp\/v2\/media?parent=4860"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.devon.gov.uk\/providerengagementnetwork\/wp-json\/wp\/v2\/categories?post=4860"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.devon.gov.uk\/providerengagementnetwork\/wp-json\/wp\/v2\/tags?post=4860"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}