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Supporting health and social care providers in Devon

Employee Assistance Programme

The contract for the Employee Assistant Programme (EAP) delivered by CiC will be finishing on the 31st March 2023 due to lack of continuous funding. However, CiC will provide continuing support to all cases that come on line before the end of March. Going forward, we would like to refer you and your teams to the Devon Wellbeing Hub to provide with support and advice. They offer individual and whole team support. The ‘Wellbeing for Staff’ page has information on urgent help including emotional, physical and financial wellbeing.

All of adult social care in Devon now have access to the employee assistance programme called CiC. This is all fully funded and is available to all social care providers and personal assistants. CiC offers all employees and their respective family members free access to emotional and practical support.

CiC is a confidential information, support, and counselling service 24 hours 7 days a week 365 days a year. You can contact for practical advice or emotional support with work or personal issues. You can call the CiC line for in the moment support and for as long as you need and discuss any issues you would like support with, for example:

  • Managing pressure
  • Bullying and harassment
  • Marital, family and relationship difficulties
  • Stress, anxiety and depression
  • Bereavement
  • Family care
  • Debt and financial support
  • Legal and tax advice
  • Work/life balance issues

CiC can even provide structured counselling, virtually or close to your work or home. In addition to emotional support, CiC provide practical support for managers. You can also access the Well Online wellbeing website. By visiting Well Online you can research for yourself the range of support available to you, watch videos and access a wide selection of help sheets and articles written on topics that relate to you and your own wellbeing

How to contact?

You can access CiC via phone, e-mail, website, text and text relay services. You will be asked what organisation are you from, you will just need to say from Adult Social Care Devon.

Free Phone Number: 0800 085 1376 (24/365 days a year)

Managers advice line: 0800 085 3805 (Monday to Friday 9am till 5pm)

E-mail address:

Well online wellbeing Website. Username: ascdevon, Password: wellbeing



  • Do I need to sign up? No sign up needed. You will be asked what organisation you are from, you will need to say Adult Social Care Devon.  
  • Can my partner access the EAP? Yes any partners, spouses or dependent children at the family address can access the EAP.
  • Is it available for all of Devon? Yes all providers and personal assistants across Devon, Torbay and Plymouth can access the EAP.  
  • Is this fully confidential? Yes the EAP is confidential and all counselling work takes place in accordance with the BACP Ethical Framework, BACP Workplace Guidelines and EAPA standards.
  • Poster

    Print and share this poster with your teams.

  • Leaflet

    Print and share this leaflet with your teams.

  • Presentation

    Presentation on the whole EAP offer

  • Well online

    User guide to the Well Online service. Access online self-help information and resources.

  • Managers Advice Presentation

    Presentation from the Managers EAP session about the Managers Advice Line.

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