What support/guidance is out there for personal assistants and individuals who manage a direct payment?
If the person has a direct payment they should speak either to their named care manager or to Care Direct.
If the person has had no contact with the Council and needs advice, they should contact Care Direct 0345 155 1007.
The person may also wish to seek an alternative supplier by reviewing the CQC list of registered providers in their area or seek a provider through Pinpoint
There is a template Critical Worker letter for Care Companies to use as a template and to keep in people’s glove box.