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Provider Engagment Network

Supporting health and social care providers in Devon


Cold Weather Alert Service / Guidance

Would you please ensure you and your staff take time to read the guidance below. 

As you may be aware the Cold Weather Alert Service commences from 1st November 2018 and will run until the 31 March 2019.  The Met Office (link below) monitor the situation and periodically send weather updates / predictions to nominated DCC Officers who in turn may forward you information and requests for action should the need arise.

Met Office Cold Weather Alerts


The “Cold Weather Alert Service” comprises of five main levels of response as below:


Level 0

Year-round planning

All year

Level 1

Winter preparedness and action programme

1 November to 31 March

Level 2

Severe winter weather is forecast – Alert and readiness

Mean temperature of 2°C or less for a period of at least 48 hours and/or widespread ice and heavy snow are predicted, with 60% confidence.

Level 3

Response to severe winter weather – Severe weather action

Severe winter weather is now occurring: mean temperature of 2°C or less and/or widespread ice and heavy snow.

Level 4

Major incident – Emergency response

Central Government will declare a Level 4 alert in the event of severe or prolonged cold weather affecting sectors other than health


To provide up-to-date guidance and advice on “Protecting health and reducing harm from cold weather”, the Cold Weather Plan and associated Leaflets are linked below:

Cold Weather Plan for England

Cold Weather Plan

Cold Weather Plan Easy Read

Cold weather plan: action card for frontline health and social care staff in community and care facilities

Cold weather plan: action card for provider organisations

Cold weather plan: action card for commissioners (health and social care) and local authorities

Cold weather plan: action card for individuals

Keep Warm Keep Well

Top tips for keeping warm and well

I will be in contact to advise you regarding what actions to take upon alerts being issued / communication received from the Met Office.

Please note we are currently at Level 1 – Winter preparedness and action and the following actions should commence / be actioned >>>


Level 1

Winter preparedness and action

1 November to 31 March

Commissioners of health and social care


1) Communicate alerts and messages to staff/public/media.

2) Ensure partners are aware of alert system and actions.

3) Identify which organisations are most vulnerable to cold weather and agree winter surge plans.

Provider organisations

1) Ensure cold weather alerts are going to right staff and actions agreed and implemented.

2) Ensure staff in all settings are considering room temperature.

3) Ensure data sharing and referral arrangements in place.

Frontline staff – care facilities and community

1) Identify vulnerable clients on caseload; ensure care plans incorporate cold risk reduction.

2) Check room temperatures and ensure referral as appropriate.

3) Signpost clients to other services using

Keep Warm Keep Well booklet.


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