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Provider Engagment Network

Supporting health and social care providers in Devon


Challenging Weather Update

Dear colleagues

As we continue to experience very challenging weather conditions and disruption to travel right across the county, a huge thank you goes out to everyone for the amazing job you are doing to help keep people safe. We particularly want to pay tribute to care workers and their support teams who are battling the elements to get to their place of work and to the homes of vulnerable people

Snow and freezing rain has left many roads impassable and we are working round the clock to treat the county’s main road network, respond to incidents and re-open roads where possible.

However, disruption can be expected to continue over the weekend with travel treacherous in places and some communities remaining cut off.

We very much appreciate that you are doing all you can to reach and meet the needs of vulnerable people, particularly those in isolated communities.

Over the last few days there have been many heart-warming local examples of people and communities working together to go the extra mile to get vital care and support to those in greatest need. Care workers are ensuring that people are warm, well – fed and hydrated and well connected to families, friends and neighbours.

At the same time, it is very important to stress that all staff are kept safe and not put at personal risk.

If you are aware of any problems or have concerns about any individuals at risk please notify us immediately using your normal channels.

Primary Providers are co-ordinating the provider effort across Devon through our Living Well at Home service but if you are a “Spot provider” of domiciliary care please contact the local Care Direct Plus team or for out of office hours the Emergency Duty Team if you need any assistance.

Finally, can I remind you all of the emergency cold weather guidance issued previously – Click here

Kind regards

DCC – Business Relations Team

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