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Provider Engagment Network

Supporting health and social care providers in Devon

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Market Management

The Market Management Team has been developed so that we can support the Devon provider marketplace and ensure it is sufficient and vibrant and meets the needs of our communities in Devon. The team includes contracts officers, business relations officers and commissioning development officers, with a small “hub” based centrally at County Hall, and some out in communities across Devon.

Our business relations function focuses on market sufficiency, market strategy – expressed through the Market Position Statement (MPS), and the Provider Engagement Network (PEN). The contract management element of this team predominantly focus on building business relationships with providers and supporting social care services and our care management teams with contract compliance.

The Market Management Team enables us to work alongside our social care provider partners so that we can deal with any arising issues quickly and effectively to ensure continuity of service for those that need it. It also enables us to continue shaping our market to ensure we have the right type and number of services to better serve our communities.

The Market Management Team is closely aligned to NHS colleagues who have the same roles and responsibilities, and also alongside Devon County Council’s QAIT, Procurement, Commissioning and Care Operations teams, to ensure a smooth delivery of service.

We run PEN meetings monthly and hold our PEN conference once a year. For more information about these, please see our calendar or go to our Get involved page.

It is really important to us that we hear from you about how we can most effectively work with you. Please let us know if you have any issues that need to be addressed or ideas for innovation or market development that you would like to share with us.

Business Relations

Ian Hobbs

Senior Commissioning Manager, Market Management, Carers and Personal Care

I am part of the Commissioning and Health Leadership Team.

My role is to ensure that we have vibrant markets that support people to live happy and healthy lives. This includes a lead role in ensuring that issues of strategic significance to our care and health system and provider markets are understood and addressed and can help with resolving barriers that impact on the effective operation of your business. I am keen to ensure that we do not just address today’s issues but are developing markets that are well placed to meet future challenges.

Whilst most of your relationships will be with members of my team I am happy to be contacted (Tel No: 01392 383000) if you feel that important issues are not being resolved.

 


Chris Eiserbeck

Sector Lead (Market)

Alongside Ian and Nicola, I lead the business relations function of the Market Management Team.

My role is to support the strategic development and shaping of our markets to ensure they are able to continue to meet the needs of Devon’s citizens.

I have extensive operational leadership experience across a number of health and care sectors and am able to provide business development advice to providers about responding to issues and challenges in operating health and care services in a commercial environment.

I am happy to be contacted (Tel No: 01392 383936) if you feel I or a member of my team may be able to support you.


Lucie Spiers

Commissioning Develpment Officer

My portfolio includes self-directed support and outcomes-based commissioning.

At the moment I am working on: a pilot of Individual service funds in Devon, place-based working (Totnes), self-directed support policy and strategy

I am keen to help the personal assistant and micro-provider market expand and develop new offers.


Clare Diffey

Commissioning Development Officer

My role is to ensure that the care and support market in Devon is able to meet the ever-changing level of need for our residents, enabling them to live happy and healthy lives.

I am currently working on the Disabilities program, liaising with providers that are moving to ‘shared hours’ offers for residents within a Supported Living setting. You can contact me if you are looking to diversify your business into supported living or if you are a provider new to Devon and looking to expand into supported living.  ensure


Tim Nand-Lal

Business Relations Officer

My role is to co-ordinate, support and develop our adult social care provider engagement arrangements, develop relationships with providers and work on shaping the market to meet the current and future needs of our population.

This market-shaping work includes the ongoing development of the Market Position Statement and other supporting actions/strategies.

If you have any ideas, questions or comments about our provider engagement arrangements or the current or future shape of the market please email me or call me on 01392 383000.


Debbie Westlake

Business Relations Officer

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Contracts

Nicola Tribble

Sector Lead

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Jules Shanbury

Contracts and Business Relations Manager

I began working for Devon County Council in October 2017 within the Adults Commissioning and Health Team, firstly with Dom Care provision and now also Extra Care Housing.

Having worked both in the private sector in manufacturing and in various roles within the NHS, I bring a varied experience to support the passion I have for working with individuals and organisations who really make a positive difference to people.

My team and I are working with colleagues across the council and our providers, monitoring contract compliance and supporting the market to the deliver care to the residents of Devon.


Sara Morgan-Broom

Contracts and Business Relations Manager

My role is to manage the adult social care contracts we have in place that cover disability services and residential care.

Devon County Council wants to be sure that adult community services are delivered to the highest quality, meeting the needs of the people who require care and support in line with contractual arrangements. I work closely with Clinical Commissioning Group and Devon Partnership Trust colleagues joining up our approach to contract management.

I have worked across private, public and third sector organisations managing many large contracts and projects with a focus on providing high quality innovative services to people and communities.


Sarah Mason

Contracts Officer

I audit data about providers held by Devon County Council and tracks trends across years.

I initially started in the Arranging Support Team, finding care for vulnerable people. I was seconded to a position that reviewed packages of care to ensure that both DCC and those in receipt of care were getting the services they had asked for. I worked with providers to achieve efficiency of service.

I have a wide range of technical experience in collecting and presenting data, as well as operational and contractual / legal knowledge. I can help providers understand what rates we hold for them, what contracts we have listed against them, operational areas, and what type of work we would approach a provider for.

I also worked closely with the Eastern Clinical Commissioning Group to build tools to assist them in their roles and provide market advice and can use this to help direct queries.

If you have queries about providers data, which is held by DCC then please email me.

N.B. Featured picture is from a sponsored head shave for CLIC.


Darren Kettering

Contracts Officer (Information Analyst)

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Marianne Wagner

Contracts Officer

My role is to be the contact to Providers who deliver Care in The Community, with particular focus on East Devon. I’ll be working with you to monitor contractual obligations and to offer support alongside my colleagues in any areas of difficulty including quality and market development.

I previously worked as a Psychotherapist/counsellor followed by 14 years of experience  from social care work in Devon across a variety of children’s and adults services, 8 of which were in direct care delivery.
My most recent role was as a Personal Broker with DCC and CCG casework, negotiating with Care Providers the cost of whole home provisions and single complex care packages.


Rebecca Robb

Contracts Officer

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Jody Hooker

Contracts Officer

My role as a Contracts Officer is to support Adult Care providers in the community, monitoring contract compliance and ensuring the services they provide are delivered effectively and meet the needs of the people who require care and support.

I have experience in both the private and public sector and my most recent role was part of the Social Care Reablement team, a DCC in house service supporting people to regain their independence in a person centred manner.

I am looking forward to working with providers and ensuring the quality of the care provided in Devon is of the highest level possible.


Carly Trego

Contracts Officer

My role as a contract officer is to support the provider market to provide adult community services to the highest quality and efficiency in line with their contractual obligations with Devon County Council. This will involve direct engagement with providers through monitoring visits.
We look to forge stronger working relationships with providers across the whole of Devon and ensure that services are delivered effectively and that they meet the needs of the people who require care and support.
I will mainly be working across North Devon.
I have 18 years’ experience working in adult social care both operationally and strategically in both the private and the public sector.


Becky Sanders

Contracts Officer

As a Contracts Officer I am working with colleagues across the Devon County Council and our providers to monitor contract compliance.  We are working to ensure that adult community services are delivered to the highest quality, meeting the needs of the people who require care and support in line with contractual arrangements.
The Team is a recent addition to the Market Management Team, and I am looking forward to getting out and meeting providers and offering support to providers across North Devon.
For the past 15 years I have worked in Children Services looking to provide support to Children and Families in a variety of roles, always in North Devon.
I am looking forward to meeting new colleagues and providers.


Vanda van der Linden

Commissioning Support Assistant

My role is to provide administrative support to the team and the PEN.

If you can’t find what you need on this website please contact me and I will be happy to help.


CCG Market Development

Chris Morley

CCG Market Development Lead

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Lucy Pare

Market Development and Contracts Manager

My role is to support the development of a quality, sufficient, sustainable and affordable market for health funded individuals​ in the Western area of Devon including Plymouth and will do this in partnership with local authorities.

​I also have accountability to ensure the CCG has robust contract arrangements in place with all providers​ in the independent care sector including Care Homes, Personal Care, Supported Living and Mental Health Specialist Placements across the Devon CCG patch. ​

I am currently supporting the roll out of NHS email to care homes (with and without nursing) and also the personal care market within Western Devon. If you’d like to learn more about NHS.net email, or need support in registering, please contact me.

If you have any questions, queries or comments that you wish to direct to NHS Devon CCG please do not hesitate to contact me.


Sam McAuley

Market Development Manager

I have 18 years’ service of working within the NHS. I am passionate about NHS services and providing people centred care. I relocated to Devon in 2003 and have always worked in NHS commissioning. For the last ten years I have worked in contracting and procurement of healthcare services until I joined the Market Development team in September 2018.  I work closely with colleagues at Torbay Council and South Devon & Torbay Healthcare Foundation Trust. My role is to support providers of Personal Care and the Care Homes in South Devon and Torbay to ensure that the population (funded by health) using the service are getting high quality services and that the Trust is getting the best value for money.

I am currently supporting the roll out of NHS email to care homes (with and without nursing) and also the personal care market within South Devon. If you’d like to learn more about NHS.net email, or need support in registering, please contact me.

If you have any questions, queries or comments that you wish to direct to NHS Devon CCG please do not hesitate to contact me


Sam Arnott

Market Development Manager

My role is to work with and support the development of the provider market within the independent care sector across the Eastern Devon area to ensure that there is a sustainable market to support the health and social care needs required for those individuals wanting to remain living in the community funded by health.  I work closely with other commissioners and stakeholders including Local Authority partners, Acute Hospitals and NHS Community services.

I am currently supporting the roll out of NHS email to care homes (with and without nursing) and also the personal care market within East Devon. If you’d like to learn more about NHS.net email, or need support in registering, please contact me.

If you have any questions, queries or comments that you wish to direct to NHS Devon CCG please do not hesitate to contact me


Nykayla Stockham

Market Development Manager

My role is to build relationships with providers in North Devon in partnership with Devon County Council to support the development of a sustainable and affordable market for health funded individuals. I am currently focusing on the provision of Complex and Challenging Dementia capacity.

I also have responsibility across North Devon for health funded Personal Care, Supported Living, and Spinal repatriations from specialist Hospitals.

I am currently supporting the roll out of NHS email to care homes (with and without nursing) and also the personal care market within North Devon. If you’d like to learn more about NHS.net email, or need support in registering, please contact me.

If you have any questions, queries or comments that you wish to direct to NHS Devon CCG please do not hesitate to contact me