{"id":8404,"date":"2020-12-08T11:12:31","date_gmt":"2020-12-08T11:12:31","guid":{"rendered":"https:\/\/www.devon.gov.uk\/pen-new\/?page_id=8404"},"modified":"2026-07-23T11:13:02","modified_gmt":"2026-07-23T10:13:02","slug":"market-management-team","status":"publish","type":"page","link":"https:\/\/www.devon.gov.uk\/provider-engagement-network\/about\/market-management-team\/","title":{"rendered":"Strategic Commissioning and Market Development Team"},"content":{"rendered":"\n

The Strategic Commissioning and Market Development Team, has been developed so that we can support the Devon provider marketplace and ensure it is sufficient and vibrant and meets the needs of our communities in Devon. The team includes contracts officers, business relations officers and commissioning development officers, with a small \u201chub\u201d based centrally at County Hall, and some out in communities across Devon.<\/p>\n\n\n\n

Our business relations function focuses on market sufficiency, market strategy \u2013 expressed through the Market Position Statement (MPS), and the Provider Engagement Network (PEN). The contract management element of this team predominantly focus on building business relationships with providers and supporting social care services and our care management teams with contract compliance.<\/p>\n\n\n\n

The Market Management Team enables us to work alongside our social care provider partners so that we can deal with any arising issues quickly and effectively to ensure continuity of service for those that need it. It also enables us to continue shaping our market to ensure we have the right type and number of services to better serve our communities.<\/p>\n\n\n\n

The Market Management Team is closely aligned to NHS colleagues who have the same roles and responsibilities, and also alongside Devon County Council\u2019s QAIT, Procurement, Commissioning and Care Operations teams, to ensure a smooth delivery of service.<\/p>\n\n\n\n

We run PEN meetings monthly and hold our PEN conference once a year. For more information about these, please see our calendar or go to our PEN Participation page<\/a>.<\/p>\n\n\n\n

It is really important to us that we hear from you about how we can most effectively work with you. Please let us know: socialcarebusinessrelations-mailbox@devon.gov.uk<\/a> if you have any issues that need to be addressed or ideas for innovation or market development that you would like to share with us.<\/p>\n\n\n\n

\n\n\n\n

Senior Managers<\/strong><\/h2>\n\n\n\n
\"Nicola<\/a><\/figure>
\n

Nicola Tribble<\/strong><\/h4>\n\n\n\n
Senior Commissioning and Market Development Manager (Care with Accommodation) <\/h6>\n<\/div><\/div>\n\n\n\n
<\/div>\n\n\n\n
\"\"<\/a><\/figure>
\n

Kate Mulford<\/strong><\/h4>\n\n\n\n
Senior Commissioning and Market Development Manager (Community Services and Housing)<\/h6>\n<\/div><\/div>\n\n\n\n
\n\n\n\n

Personal care<\/strong><\/h2>\n\n\n\n
\"Claire<\/a><\/figure>
\n

Claire Anderson<\/h3>\n\n\n\n

Business Relations Officer<\/h4>\n\n\n\n

My role involves working collaboratively with providers (with a current focus on domiciliary\/personal care at home) to meet the changing needs of our local communities and vulnerable people in Devon. Supporting providers to manage the challenges they face as well as exploring and encouraging innovative and creative opportunities to delivering high quality, local sustainable provision.<\/p>\n\n\n\n

I have 30 years\u2019 experience of working within the Housing, and Adult Health and Social Care.<\/p>\n\n\n\n

I am committed to partnership working to achieve positive person-centred outcomes for people requiring support services.
If you have any ideas, questions or comments about shaping of our domiciliary\/personal care market please email me claire.anderson@devon.gov.uk<\/a> or call me on 01392 383000.<\/p>\n<\/div><\/div>\n\n\n\n

\n\n\n\n

Central Market Development Team<\/strong><\/h2>\n\n\n\n
\"\"<\/a><\/figure>
\n

Lucie Spiers<\/h3>\n\n\n\n

Senior Commissioning Officer<\/h4>\n\n\n\n

My portfolio includes self-directed support and outcomes-based commissioning. At the moment I am working on a pilot of Individual service funds in Devon, place-based working (Totnes), self-directed support policy and strategy I am keen to help the personal assistant and micro-provider market expand and develop new offer<\/p>\n<\/div><\/div>\n\n\n\n

<\/div>\n\n\n\n
\"\"<\/a><\/figure>
\n

Mason Bartlett<\/h3>\n\n\n\n

Commissioning Support Assistant<\/h4>\n\n\n\n

My role consists of creating the weekly PEN newsletter and updating the PEN website, as well as monitoring the social care mailbox.<\/p>\n<\/div><\/div>\n\n\n\n

<\/div>\n\n\n\n
\"\"<\/a><\/figure>
\n

Nicole Hartery<\/h3>\n\n\n\n

Personal Assistant<\/h4>\n<\/div><\/div>\n\n\n\n
\n\n\n\n

Housing with support, enabling and day care<\/strong><\/h2>\n\n\n\n
\"\"<\/a><\/figure>
\n

Sara Morgan-Broom<\/h3>\n\n\n\n

Contracts and Business Relations Manager<\/h4>\n\n\n\n

My role is to manage the adult social care contracts we have in place that cover disability services and residential care.<\/p>\n\n\n\n

Devon County Council wants to be sure that adult community services are delivered to the highest quality, meeting the needs of the people who require care and support in line with contractual arrangements. I work closely with Clinical Commissioning Group and Devon Partnership Trust colleagues joining up our approach to contract management.<\/p>\n\n\n\n

I have worked across private, public and third sector organisations managing many large contracts and projects with a focus on providing high quality innovative services to people and communities.<\/p>\n<\/div><\/div>\n\n\n\n

\n\n\n\n

Care homes<\/strong><\/h2>\n\n\n\n
\"\"<\/a><\/figure>
\n

Heather Mills<\/h3>\n\n\n\n

Strategic Commissioning and Markets Lead<\/h4>\n<\/div><\/div>\n\n\n\n
<\/div>\n\n\n\n
\"\"<\/a><\/figure>
\n

Clare Diffey<\/h3>\n\n\n\n

Commissioning Development Officer<\/h4>\n\n\n\n

My role involves working collaboratively with care home providers to meet the changing needs of our local communities and vulnerable people in Devon. I\u2019m particularly focussed on developing our commissioning strategy to ensure it meets the needs profile of our changing communities in the near to medium term future. <\/p>\n\n\n\n

I\u2019ve been in the Market Management team for 5 years, previously working on Direct Payments, and supported Living. I\u2019ve been working in health & social care services in the third sector for 15+ years including homelessness, drug & alcohol support charities and community councils.<\/p>\n\n\n\n

My work experience supports my passion of working with individuals and organisations who together support people to lead fulfilling and rewarding lives.<\/p>\n\n\n\n

If you have any ideas, questions or comments about strategic development and shaping of our care homes market please email me clare.diffey@devon.gov.uk<\/a><\/p>\n<\/div><\/div>\n\n\n\n

\n","protected":false},"excerpt":{"rendered":"

The Strategic Commissioning and Market Development Team, has been developed so that we can support the Devon provider marketplace and ensure it is sufficient and vibrant and meets the needs of our communities in Devon. The team includes contracts officers, business relations officers and commissioning development officers, with a small \u201chub\u201d based centrally at County […]<\/p>\n","protected":false},"author":2569,"featured_media":0,"parent":136,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-8404","page","type-page","status-publish","hentry"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-08-31 00:54:15","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.devon.gov.uk\/provider-engagement-network\/wp-json\/wp\/v2\/pages\/8404","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.devon.gov.uk\/provider-engagement-network\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.devon.gov.uk\/provider-engagement-network\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/provider-engagement-network\/wp-json\/wp\/v2\/users\/2569"}],"replies":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/provider-engagement-network\/wp-json\/wp\/v2\/comments?post=8404"}],"version-history":[{"count":4,"href":"https:\/\/www.devon.gov.uk\/provider-engagement-network\/wp-json\/wp\/v2\/pages\/8404\/revisions"}],"predecessor-version":[{"id":16422,"href":"https:\/\/www.devon.gov.uk\/provider-engagement-network\/wp-json\/wp\/v2\/pages\/8404\/revisions\/16422"}],"up":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/provider-engagement-network\/wp-json\/wp\/v2\/pages\/136"}],"wp:attachment":[{"href":"https:\/\/www.devon.gov.uk\/provider-engagement-network\/wp-json\/wp\/v2\/media?parent=8404"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}