Privacy notice for the portage service

Portage is a part of Devon County Council (DCC). DCC will act as a ‘data controller’ for any personal data that you provide to us.

As such, we will ensure that the data you give us is processed in line with our organisation’s data protection policies and in line with your rights under the Data Protection Act 2018 and the EU General Data Protection Regulations.

Should you wish to find out more about Devon County Council’s data protection policies please contact our Data Protection Officer.

Please note that failure to provide your personal data may make it difficult for us to provide services to you and your child.

Why are we collecting your personal data?

We are collecting your personal data for the following purposes:

To assess the eligibility of children to access the Portage service. For administrative and business purposes e.g. allocation of Portage Visitor caseloads, monitoring of children’s progress, monitoring continued eligibility for continued support of the Portage service.

  • As part of supporting your child’s wellbeing and development.
  • As part of ensuring that services and practitioners understand how they can best help you/your child.
  • Support our work with your child in their school or setting, or in your home for those children that are unable to attend a setting or school because of ill health.
  • ‘Sign post’ you/your child to other appropriate support.
  • Measure whether our services are improving life for children and their families and help us to develop and improve services.

We rely upon the following laws to process your personal data:

  • Children Act 1989
  • Children Act 2004
  • Children and Families Act 2014
  • Care Act 2015
  • Health and Social Care (Safety and Quality) Act 2015
  • Equality Act 2010.

Who will we share your personal data with?

Your child’s name, address and the unique identification numbers that are assigned to your child in our education, health and social care systems will be imported into a data matching tool that is used by the Children and Education Service to improve the efficiency of data matching.  This will help us to deliver integrated care and educational services to you and your child and will enable Devon County Council to continue to better discharge our safeguarding responsibilities to children at risk.

In order to deliver services to you/your child, it may also be necessary for us to share personal data with the following organisations/partners:

  • Educational settings
  • SEND Specialist Services
  • We work in partnership with commissioners, other health and care providers such as the NHS trusts, Babcock LDP
  • Regulators such as OFSTED.

How long will we hold your personal data?

We will retain your personal data for only as long as is necessary, and in line with our organisation’s record retention schedules.

Automated decisions

No automated decisions are taken using personal data provided for the purposes listed above.

Exercising your rights

Under the EU General Data Protection Regulation, you have the following right of access to your own personal data:

  • The right to request rectification or deletion of your personal data.
  • The right to object to the processing of your personal data.
  • The right to request a copy of the information you provide us in machine-readable format.
  • The right to withdraw your consent to any processing that is solely reliant upon your consent.

Should you wish to exercise any of your rights, you should contact the Data Protection Officer.

Your right to complain

If you wish to complain about the way that your personal data has been handled by Devon County Council, you should write to the Data Protection Officer and clearly outline your case. Your complaint will then be investigated in accordance with the Council’s customer feedback procedure. If you remain dissatisfied with the way your personal data has been handled, you may refer the matter to the Information Commissioner’s Office whose contact details are below:

Information Commissioner’s Office
Wycliffe House
Water Lane

Changes to how we may process your personal data during the COVID-19 crisis

During the COVID-19 pandemic, it may be necessary for Devon County Council to change the way that we process your personal data, to ensure we can protect public health and deliver essential services to you and the public during this crisis. For more information read our COVID-19 privacy notice.