{"id":55613,"date":"2022-03-15T13:28:46","date_gmt":"2022-03-15T13:28:46","guid":{"rendered":"https:\/\/www.devon.gov.uk\/news\/?p=55613"},"modified":"2022-03-17T16:50:58","modified_gmt":"2022-03-17T16:50:58","slug":"consumer-rights-day-learn-how-to-shield-yourself-online","status":"publish","type":"post","link":"https:\/\/www.devon.gov.uk\/news\/consumer-rights-day-learn-how-to-shield-yourself-online\/","title":{"rendered":"Consumer Rights Day – learn how to shield yourself online"},"content":{"rendered":"\n

Almost nine out of 10 UK consumers have, at some point, bought something online \u2013 and now, on World Consumer Rights Day, Heart of the Southwest Trading Standards is advising <\/s>people to find out how to protect themselves on the National Cyber Security Centre website<\/a>.<\/strong><\/p>\n\n\n\n

This year World Consumer Rights Day (March 15) focuses on how digital technology is reshaping how we shop, bank, borrow, and access services like insurance.<\/p>\n\n\n\n

The change has been sped up by Covid 19 \u2013 it\u2019s estimated that by 2024 more than 40 per cent of the world\u2019s population (3.6 billion people out of 8.1 billion) will be banking online \u2013 and this means record numbers will be exposed to scams, frauds, phishing and data theft.<\/p>\n\n\n\n

In the UK alone, the public spends around \u00a32bn a week on online purchases and according to the Citizens Advice Consumer Service the sharp increase in online spending over the last two years has also led to a near doubling of complaints.<\/p>\n\n\n\n

People are having a range of problems when shopping online, including issues relating to scams and defective goods, and concerns about parcel delivery.<\/p>\n\n\n\n

The National Cyber Security Centre website<\/a> is government funded and gives helpful tips and advice on areas including where to shop, using credit cards, personal information, suspicious emails and messages and what to do if things go wrong.<\/p>\n\n\n

\r\n\t
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Janet Quinn of Heart of the South West Trading Standards said:<\/p><\/div>\r\n \t\t

\u201cNow with record numbers shopping and banking online it has never been more crucial for the public to understand their consumer rights and the responsibilities of online retailers.
\u201cThe internet can provide buyers with great opportunities in terms of choice and convenience. However, at the same time, they must be wary and only buy from reliable sources to ensure quality and safety. Sub-standard electrical products for example can be hazardous, and Trading Standards advice to shoppers is to do their research before making an online purchase, particularly if it\u2019s from a retailer you\u2019re not familiar with; check a business out online, be certain who you\u2019re contracting with, read the terms and conditions and any reviews and be certain about the businesses location. If you\u2019re not fully satisfied, don\u2019t buy from them.\u201d<\/p>\n<\/div>\r\n\t<\/blockquote>\r\n \r\n <\/div>\n\n\n

Find more information on how to check if something\u2019s a scam and what to do if you\u2019ve been scammed on the Citizens Advice website <\/a>or call their consumer helpline on 0808 223 1133.<\/p>\n\n\n\n

Businesses approved by Trading Standards can be found here Buy With Confidence \u2013 Trading Standards Approved<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":859,"featured_media":55614,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[22,34],"tags":[1154],"class_list":["post-55613","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-economy-and-skills","category-community","tag-consumer-rights"],"acf":[],"featured_image":{"ID":55614,"title":"Online scam","alt":"Women using a laptop with credit card in her 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