{"id":1250,"date":"2019-07-03T13:36:11","date_gmt":"2019-07-03T12:36:11","guid":{"rendered":"https:\/\/www.devon.gov.uk\/impact\/?page_id=1250"},"modified":"2025-10-06T12:39:46","modified_gmt":"2025-10-06T11:39:46","slug":"seeing-red","status":"publish","type":"page","link":"https:\/\/www.devon.gov.uk\/impact\/toolkit\/seeing-red\/","title":{"rendered":"Seeing RED"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Understanding a customer\u2019s perspective<\/h2>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p>\u2018Put yourself into the shoes\u2019 of different communities and consider the following in relation to how people access a service, facility or information, or experience a policy, by <a href=\"https:\/\/www.devon.gov.uk\/equality\/communities\/diversity\">diversity\/protected characteristics<\/a>:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Reach<\/h3>\n\n\n\n<p>Would I know about it?&nbsp; Do I understand what it can do for me?<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"295\" height=\"192\" src=\"https:\/\/www.devon.gov.uk\/impact\/wp-content\/uploads\/sites\/44\/2019\/07\/See-RED-Reach.png\" alt=\"\" class=\"wp-image-1257\"\/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Experience<\/h3>\n\n\n\n<p>Can I get there, or access it?&nbsp; Can I get around when I\u2019m there, or find the information I need easily?<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"300\" height=\"104\" src=\"https:\/\/www.devon.gov.uk\/impact\/wp-content\/uploads\/sites\/44\/2019\/07\/See-RED-Experience-300x104.png\" alt=\"\" class=\"wp-image-1258\" srcset=\"https:\/\/www.devon.gov.uk\/impact\/wp-content\/uploads\/sites\/44\/2019\/07\/See-RED-Experience-300x104.png 300w, https:\/\/www.devon.gov.uk\/impact\/wp-content\/uploads\/sites\/44\/2019\/07\/See-RED-Experience.png 535w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>How will I be treated?&nbsp; Will I get the help I need?<\/p>\n\n\n\n<p><figure><img decoding=\"async\" class=\"alignnone wp-image-1260\" style=\"background-color: transparent; color: #444444; quot;quot;,serif;font-size: 16px; font-style: normal; font-variant: normal; font-weight: 400; height: 112.8px; letter-spacing: normal; line-height: 24px; max-width: 640px; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; margin: 0px;\" src=\"https:\/\/www.devon.gov.uk\/impact\/wp-content\/uploads\/sites\/44\/2019\/07\/See-RED-Experience-2.png\" alt=\"\" width=\"188\" height=\"113\"><\/figure><b><\/b><i><\/i><u><\/u><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Dependence<\/h3>\n\n\n\n<p>In what way do my circumstances or characteristics make me need the service, or rely on the service, more than others \u2013 what does the data say about usage\/need?<\/p>\n\n\n\n<p>How will it improve outcomes for me?<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"262\" height=\"181\" src=\"https:\/\/www.devon.gov.uk\/impact\/wp-content\/uploads\/sites\/44\/2019\/07\/See-RED-Dependence-outcomes.png\" alt=\"\" class=\"wp-image-1261\"\/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Understanding a customer\u2019s perspective &nbsp; \u2018Put yourself into the shoes\u2019 of different communities and consider the following in relation to how people access a service, facility or information, or experience a policy, by diversity\/protected characteristics: Reach Would I know about it?&nbsp; Do I understand what it can do for me? Experience Can I get there, [&hellip;]<\/p>\n","protected":false},"author":300,"featured_media":0,"parent":2,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-1250","page","type-page","status-publish","hentry"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-05-09 19:04:39","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.devon.gov.uk\/impact\/wp-json\/wp\/v2\/pages\/1250","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.devon.gov.uk\/impact\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.devon.gov.uk\/impact\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/impact\/wp-json\/wp\/v2\/users\/300"}],"replies":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/impact\/wp-json\/wp\/v2\/comments?post=1250"}],"version-history":[{"count":5,"href":"https:\/\/www.devon.gov.uk\/impact\/wp-json\/wp\/v2\/pages\/1250\/revisions"}],"predecessor-version":[{"id":2291,"href":"https:\/\/www.devon.gov.uk\/impact\/wp-json\/wp\/v2\/pages\/1250\/revisions\/2291"}],"up":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/impact\/wp-json\/wp\/v2\/pages\/2"}],"wp:attachment":[{"href":"https:\/\/www.devon.gov.uk\/impact\/wp-json\/wp\/v2\/media?parent=1250"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}