{"id":9816,"date":"2025-06-04T16:07:53","date_gmt":"2025-06-04T15:07:53","guid":{"rendered":"https:\/\/www.devon.gov.uk\/haveyoursay\/?page_id=9816"},"modified":"2025-06-05T09:43:25","modified_gmt":"2025-06-05T08:43:25","slug":"older-people-steering-group-meeting-held-on-25th-july-2024","status":"publish","type":"page","link":"https:\/\/www.devon.gov.uk\/haveyoursay\/adult-social-care-and-health-engagement\/older-peoples-projects\/older-people-steering-group-meeting-held-on-25th-july-2024\/","title":{"rendered":"Older People Steering Group meeting &#8211; 25th July 2024\u00a0"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\"><strong>Meeting Summary<\/strong><\/h3>\n\n\n\n<p><strong>PinPoint and Care Direct Updates<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No clear update has been received regarding the replacement for PinPoint.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A previous report was escalated, and a mystery shopping exercise was conducted with feedback being acted upon.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The findings were presented to the scrutiny committee, and changes are underway.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A second mystery shopping exercise is planned to assess improvements in the Care Direct Plus service.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reports and case studies have prompted discussions at commissioning team meetings and are being escalated further.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Community Engagement<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Efforts are underway to engage with LGBT and ethnically diverse communities regarding adult social care.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>It was acknowledged that data collection from these groups is limited, and the topics can be sensitive, especially for older individuals.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>There is an opportunity for tailored engagement with older people, and quarterly reports are helping to highlight their experiences.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Organisational Collaboration<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Regular reminders about the role of Age UK Devon in supporting older people were noted.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>DCC services are a standing item on internal team meeting agendas.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Quarterly reports will be discussed at the upcoming Joint Engagement Forum in August.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Actions<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Replacement PinPoint update was followed up and the response shared.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&nbsp;Clarification is being sought regarding changes resulting from the escalated reports.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&nbsp;Future meetings have been scheduled to occur one week before each Joint Engagement Forum.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Meeting Summary PinPoint and Care Direct Updates&nbsp; Community Engagement&nbsp; Organisational Collaboration&nbsp; Actions&nbsp;<\/p>\n","protected":false},"author":1186,"featured_media":0,"parent":5766,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-9816","page","type-page","status-publish","hentry"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-05-31 14:50:16","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.devon.gov.uk\/haveyoursay\/wp-json\/wp\/v2\/pages\/9816","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.devon.gov.uk\/haveyoursay\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.devon.gov.uk\/haveyoursay\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/haveyoursay\/wp-json\/wp\/v2\/users\/1186"}],"replies":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/haveyoursay\/wp-json\/wp\/v2\/comments?post=9816"}],"version-history":[{"count":3,"href":"https:\/\/www.devon.gov.uk\/haveyoursay\/wp-json\/wp\/v2\/pages\/9816\/revisions"}],"predecessor-version":[{"id":9849,"href":"https:\/\/www.devon.gov.uk\/haveyoursay\/wp-json\/wp\/v2\/pages\/9816\/revisions\/9849"}],"up":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/haveyoursay\/wp-json\/wp\/v2\/pages\/5766"}],"wp:attachment":[{"href":"https:\/\/www.devon.gov.uk\/haveyoursay\/wp-json\/wp\/v2\/media?parent=9816"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}