{"id":233,"date":"2014-06-24T16:55:11","date_gmt":"2014-06-24T15:55:11","guid":{"rendered":"http:\/\/beta.devon.gov.uk\/floodriskmanagement\/?page_id=233"},"modified":"2026-02-13T12:22:49","modified_gmt":"2026-02-13T12:22:49","slug":"who-to-contact-about-flooding","status":"publish","type":"page","link":"https:\/\/www.devon.gov.uk\/floodriskmanagement\/who-to-contact-about-flooding\/","title":{"rendered":"Who to contact about flooding"},"content":{"rendered":"<h2>What to do in the event of a flood: your guide to who to contact about flooding<\/h2>\n<p><strong>If it is an emergency and there is a\u00a0danger to life as a result of flooding you should not hesitate to call <a href=\"tel:999\">999<\/a>.<\/strong><\/p>\n<p>To report flooding of the highway and blocked drains contact Devon County Council\u2019s Highway Customer Service Centre on <a href=\"tel:03451551004\">0345 155 1004<\/a>or visit the\u00a0<a href=\"https:\/\/www.devon.gov.uk\/roadsandtransport\/maintaining-roads\/flooding-and-drainage\/\">Flooding and Drainage pages<\/a>. To report property flooding please do so via the DCC Flood Risk Management Team&#8217;s <a href=\"https:\/\/forms.office.com\/e\/xsgpeUn15T\" rel=\"noopener\">Flood Reporting Form.<\/a><\/p>\n<p>Office hours are Monday to Friday 8.30 am to 5 pm. For emergencies outside of these hours call <a href=\"tel:01392383329\">01392 383329<\/a>.<\/p>\n<p>For any flooding on major trunk roads (the M5, A30, A38, A35 and A303) contact National Highways on <a href=\"tel:03001235000\">0300 123 5000<\/a> (24 hours service) or online at <a href=\"https:\/\/report.nationalhighways.co.uk\/\" rel=\"noopener\">National Highways Report a Problem Page<\/a>.<\/p>\n<p>To report flooding from sewers and water pipes contact South West Water (SWW) on <a href=\"tel:03443462020\">0344 346 2020<\/a> (24 hours service) or at <a href=\"https:\/\/www.southwestwater.co.uk\/household\/help-support\/report-a-problem\" rel=\"noopener\">South West Water&#8217;s report a problem page<\/a>.<\/p>\n<p>For advice and enquiries about flood warnings contact the Environment Agency\u2019s Floodline on <a href=\"tel:03459881188\">0345 988 1188<\/a> (24 hours service). The Environment Agency incident hotline can be called on 0800 80 70 60, <span data-teams=\"true\">or report online at: <a id=\"menur5mn\" class=\"fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\" title=\"https:\/\/www.gov.uk\/report-environmental-problem\" href=\"https:\/\/www.gov.uk\/report-environmental-problem\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Link Report an environmental problem - GOV.UK\">Report an environmental problem &#8211; GOV.UK<\/a>.<\/p>\n<p>For general queries about main river or flooding from the sea contact the Environment Agency on <a href=\"tel:03708506506\">03708 506 506<\/a> or <a href=\"tel:03459881188\">0345 988 1188<\/a> or visit <a href=\"https:\/\/www.gov.uk\/government\/organisations\/environment-agency\" rel=\"noopener\">www.gov.uk\/environment-agency<\/a>.<\/p>\n<p>For information on what do to if your property is flooded, please see our Flood Recovery Leaflet which is available <a href=\"https:\/\/www.devon.gov.uk\/floodriskmanagement\/document\/flood-recovery-information\/\">as an accessible web document<\/a> or <a href=\"https:\/\/devoncc.sharepoint.com\/:b:\/s\/PublicDocs\/Planning\/IQA5GMwShX7XTYY0TnxOuPW8AdHpvFr99ax1RZYeV00p8-M?e=JdtGed\" rel=\"noopener\">downloadable as a PDF<\/a>.<\/p>\n<h3>Soil erosion and runoff from agriculture<\/h3>\n<p>Please report unnatural soil erosion and runoff to <a href=\"mailto:landmanagementdcis@environment-agency.gov.uk\">landmanagementdcis@environment-agency.gov.uk<\/a> or to report an emergency pollution incident call 0800 807060.<\/p>\n<p>Natural runoff:<\/p>\n<ul>\n<li>Will usually be clear water<\/li>\n<li>Found mostly next to wetlands, marshes, or valley bottoms<\/li>\n<li>Will have no sediment in the water<\/li>\n<li>Will often be constant discharge due to underlying soil wetness<\/li>\n<li>Might run constantly even during dry periods<\/li>\n<\/ul>\n<p>Unnatural runoff:<\/p>\n<ul>\n<li>Will usually be brown in colour due to soil presence<\/li>\n<li>Often observed exiting gateways or through hedges from farmed fields<\/li>\n<li>Occurs after heavy rainfall events<\/li>\n<li>Areas where there are no problems in dry weather<\/li>\n<li>Areas where fields might have been recently cultivated<\/li>\n<li>Often occurs during the winter months when rainfall is increased<\/li>\n<\/ul>\n<p>If you see unnatural runoff exiting a field or gateway, please contact the EA on the details above. Please provide a location (such as an address, grid reference or What3Words), any photos or videos of the runoff, contact details so the EA can contact you for more information.<\/p>\n<h3>Sandbag policies in Devon<\/h3>\n<p>In the first instance of local flooding and for sandbag requests contact your local district or parish council flood warden to determine the availability of sandbags in your area.<\/p>\n<ul class=\"accordion \" data-accordion data-allow-all-closed=\"true\" data-multi-expand=\"true\" ><li class=\"accordion-item\" data-accordion-item>\r\n<a href=\"#mac1\" id=\"head1\" role=\"tab\" class=\"accordion-title\" aria-controls=\"mac1\">East Devon District Council <\/a><div id=\"mac1\" aria-labelledby=\"head1\" class=\"accordion-content\" data-tab-content><div class=\"targetclass\" >\n<p>East Devon District Council does not provide sandbags directly to householders. If you require sandbags please contact your town or parish council, who then put in a request to East Devon District Council each year for unfilled sandbags. Householders should take steps prior to severe weather events to be prepared for flooding.<\/p>\n<p>For more information <a href=\"https:\/\/eastdevon.gov.uk\/environmental-maintenance\/emergency-planning\/flooding-advice\/be-prepared-for-flooding\/#article-content\" rel=\"noopener\">visit the East Devon District Council webpage<\/a>.<\/p>\n<\/div><\/div><\/li>\n<li class=\"accordion-item\" data-accordion-item>\r\n<a href=\"#mac2\" id=\"head2\" role=\"tab\" class=\"accordion-title\" aria-controls=\"mac2\">Exeter City Council <\/a><div id=\"mac2\" aria-labelledby=\"head2\" class=\"accordion-content\" data-tab-content><div class=\"targetclass\" >\n<p>Exeter City Council does not provide sandbags to householders. Sandbags and sand can be obtained from local builders merchants.<\/p>\n<\/div><\/div><\/li>\n<li class=\"accordion-item\" data-accordion-item>\r\n<a href=\"#mac4\" id=\"head4\" role=\"tab\" class=\"accordion-title\" aria-controls=\"mac4\">Mid Devon District Council <\/a><div id=\"mac4\" aria-labelledby=\"head4\" class=\"accordion-content\" data-tab-content><div class=\"targetclass\" >\n<p>Mid Devon District Council does not provide sandbags for flood protection\/householders are encouraged to think ahead about how best to protect your property in the event of flooding and make suitable arrangements. If sandbags are required in the case of imminent flooding please contact your town\/parish council in the first instance or, if you can, obtain sandbags and sand from a local builders merchant.<\/p>\n<p>For more information <a href=\"https:\/\/www.middevon.gov.uk\/your-council\/emergency-planning\/flood-advice\/sandbags\/\" rel=\"noopener\">visit the Mid Devon District Council webpage<\/a>.<\/p>\n<\/div><\/div><\/li>\n<li class=\"accordion-item\" data-accordion-item>\r\n<a href=\"#mac5\" id=\"head5\" role=\"tab\" class=\"accordion-title\" aria-controls=\"mac5\">North Devon Council <\/a><div id=\"mac5\" aria-labelledby=\"head5\" class=\"accordion-content\" data-tab-content><div class=\"targetclass\" >\n<p>North Devon Council does not provide sandbags to individuals. Some town and parish councils may decide to maintain a limited stock of sandbags.<\/p>\n<p>For more information <a href=\"https:\/\/www.northdevon.gov.uk\/community-safety-and-emergencies\/emergency-planning-remake\/be-informed\/flooding\/flooding-advice#:~:text=devon.gov.uk-,Sandbags,-North%20Devon%20Council\" rel=\"noopener\">visit the North Devon Council webpage<\/a>.<\/p>\n<\/div><\/div><\/li>\n<li class=\"accordion-item\" data-accordion-item>\r\n<a href=\"#mac6\" id=\"head6\" role=\"tab\" class=\"accordion-title\" aria-controls=\"mac6\">South Hams District Council <\/a><div id=\"mac6\" aria-labelledby=\"head6\" class=\"accordion-content\" data-tab-content><div class=\"targetclass\" >\n<p>South Hams District Council does not provide sandbags for flood protection\/householders. Property owners will need to purchase their own sandbags if required. If your property is considered to be at risk then you should contact local builders merchants to obtain supplies well in advance.<\/p>\n<p>For more information <a href=\"https:\/\/www.southhams.gov.uk\/environment-and-nuisance\/flooding\/preventing-flooding\" rel=\"noopener\">visit the South Hams District Council webpage<\/a>.<\/p>\n<\/div><\/div><\/li>\n<li class=\"accordion-item\" data-accordion-item>\r\n<a href=\"#mac7\" id=\"head7\" role=\"tab\" class=\"accordion-title\" aria-controls=\"mac7\">Teignbridge District Council <\/a><div id=\"mac7\" aria-labelledby=\"head7\" class=\"accordion-content\" data-tab-content><div class=\"targetclass\" >\n<p>There are a number of satellite stores run by parish and town council, residents are recommended to contact them in the first instance. Alternatively, residents can contact Teignbridge District Council on 01626 361101 or during out of hours 01395 516854 for any enquiries regarding sandbags. The district\u2019s supply is limited and demand may exceed supply. If sandbags are unavailable unfilled sandbags and a supply of sand can be obtained from most DIY stores and Builders Merchants.<\/p>\n<p>For more information <a href=\"https:\/\/eur02.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.teignbridge.gov.uk%2Fcommunity-and-people%2Fdrainage-and-flooding%2Fdrainage%2Fsandbag-collection%2F&amp;data=05%7C01%7Ckieran.miller%40devon.gov.uk%7C75ad7b2427d64ff2b87708dbdacc0dbf%7C8da13783cb68443fbb4b997f77fd5bfb%7C0%7C0%7C638344342166657113%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=0vEWt%2BY0U%2Fab2CGUwc1EPdkoHzL13YZ4CT%2BpNeOJS1E%3D&amp;reserved=0\" rel=\"noopener\">visit the Teignbridge District Council webpage<\/a>.<\/p>\n<p>*Note: these sandbags are only available to Teignbridge residents<\/p>\n<\/div><\/div><\/li>\n<li class=\"accordion-item\" data-accordion-item>\r\n<a href=\"#mac8\" id=\"head8\" role=\"tab\" class=\"accordion-title\" aria-controls=\"mac8\">Torridge District Council <\/a><div id=\"mac8\" aria-labelledby=\"head8\" class=\"accordion-content\" data-tab-content><div class=\"targetclass\" >\n<p>Torridge District Council does have Aqua-sacs available which can be purchased during office hours from Riverbank House, Bideford. Sandbags can be obtained from most builders merchants or DIY store.<\/p>\n<p>For more information <a href=\"https:\/\/www.torridge.gov.uk\/article\/12547\/Flooding\" rel=\"noopener\">visit the Torridge District Council webpage<\/a>.<\/p>\n<\/div><\/div><\/li>\n<li class=\"accordion-item\" data-accordion-item>\r\n<a href=\"#mac9\" id=\"head9\" role=\"tab\" class=\"accordion-title\" aria-controls=\"mac9\">West Devon Borough Council <\/a><div id=\"mac9\" aria-labelledby=\"head9\" class=\"accordion-content\" data-tab-content><div class=\"targetclass\" >\n<p>West Devon Borough Council does not provide sandbags to residents. Sand and sandbags can be purchased from your local Builders Merchant, DIY store or Garden Centre. Some town and parish councils also have a supply of sand and sandbags.<\/p>\n<p>For more information <a href=\"https:\/\/www.westdevon.gov.uk\/environment-and-nuisance\/flooding\/preventing-flooding\" rel=\"noopener\">visit the West Devon Borough Council webpage<\/a>.<\/p>\n<\/div><\/div><\/li><\/ul>\n<h3>How to contact us<\/h3>\n<p>For all other flooding enquiries contact Devon County Council&#8217;s Flood Risk Management Team on <strong><a href=\"tel:0345 155 1015\">0345 155 1015<\/a>\u00a0<\/strong>or email<strong>\u00a0<\/strong><a href=\"mailto:floodrisk@devon.gov.uk\">floodrisk@devon.gov.uk<\/a>.<\/p>\n<p>Flood Risk Management<br \/>\nRoom 120<br \/>\nCounty Hall<br \/>\nTopsham Road<br \/>\nExeter<br \/>\nEX2 4QD<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What to do in the event of a flood: your guide to who to contact about flooding If it is an emergency and there is a\u00a0danger to life as a result of flooding you should not hesitate to call 999. &hellip; <a href=\"https:\/\/www.devon.gov.uk\/floodriskmanagement\/who-to-contact-about-flooding\/\" aria-label=\"Continue reading Who to contact about flooding\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-233","page","type-page","status-publish","hentry"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-04-26 10:27:42","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.devon.gov.uk\/floodriskmanagement\/wp-json\/wp\/v2\/pages\/233","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.devon.gov.uk\/floodriskmanagement\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.devon.gov.uk\/floodriskmanagement\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/floodriskmanagement\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/floodriskmanagement\/wp-json\/wp\/v2\/comments?post=233"}],"version-history":[{"count":13,"href":"https:\/\/www.devon.gov.uk\/floodriskmanagement\/wp-json\/wp\/v2\/pages\/233\/revisions"}],"predecessor-version":[{"id":3759,"href":"https:\/\/www.devon.gov.uk\/floodriskmanagement\/wp-json\/wp\/v2\/pages\/233\/revisions\/3759"}],"wp:attachment":[{"href":"https:\/\/www.devon.gov.uk\/floodriskmanagement\/wp-json\/wp\/v2\/media?parent=233"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}