New online ‘request for support’ form replaces MASH form

To make requesting early help support or reporting a safeguarding concern quick and simple for everyone, Devon, in consultation with partners, has developed a new online ‘request for support form’.

The form has been designed to be used by professionals, members of the public, and children and young people to request both early help support or to report a safeguarding concern. Locality Triage Meetings will still be in operation for early help support and it is important that where Level 2 support is being requested you continue to complete a request for additional services (RFAS) form and use these meetings.

The form went live on 16th January 2023 and can be accessed by anyone from the Devon Children and Families Partnership website where you can also find out more about early help and making a request for support, or about reporting a child safeguarding concern.

The new request for support form replaces the old Word MASH Contact Form and we encourage everyone to start to use the new form for both early help and safeguarding concerns. The online form is quick and easy to use and is designed to work on all electronic devices, including mobile phones.

We will be phasing out other versions of referral forms that are currently being used by early spring.

You can continue to call the MASH Consultation Line on 0345 155 1071 if you require advice or wish to discuss a request for support with a social worker.

Find out more on our plans for improvements to our front door service along with some helpful hints on completing a request for support.

If you have practice queries, please speak to your Manager or Designated Safeguarding Lead. For issues accessing the form or technical queries please contact the Customer Service Centre on 0345 155 1071.

Remember, if a child is at immediate risk contact the police on 999.