{"id":1706,"date":"2019-10-14T15:43:40","date_gmt":"2019-10-14T14:43:40","guid":{"rendered":"http:\/\/www.devon.gov.uk\/equality-2\/?page_id=1706"},"modified":"2024-08-07T10:26:17","modified_gmt":"2024-08-07T09:26:17","slug":"complaintsdata","status":"publish","type":"page","link":"https:\/\/www.devon.gov.uk\/equality\/guidance\/equality-information\/complaintsdata","title":{"rendered":"Complaints, Grievance and Disciplinary Data"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Data for April 2020 to March 2021<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Customer Complaints<\/h3>\n\n\n\n<p>Results for a search of \u2018keywords\u2019 from the customer complaints system showed that 13 complaints had a discrimination element to them, noting that in the majority of complaints listed, discrimination is not the only or main issue being raised within the complaint:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>6 related to disability<\/li>\n\n\n\n<li>4 related to racism<\/li>\n\n\n\n<li>3 related to sexism.<\/li>\n<\/ul>\n\n\n\n<p>One complaint was withdrawn, two were partly upheld, three were upheld, three were not upheld, four are still under investigation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Staff Grievance and Disciplinary<\/h3>\n\n\n\n<p>In 2019 there was one formal grievance and three disciplinaries with a discrimination element to them. In 2020 there were four formal grievances or disciplinaries with a discrimination element to them.<\/p>\n\n\n\n<p>Between January 2021 and March 2021 there were no disciplinaries or grievances with a discrimination element to them.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Discrimination incident reports (including unacceptable comments on social media)<\/h3>\n\n\n\n<p>Eight reports were made via the reporting form between 20<sup>th<\/sup>&nbsp;May 2020 and 20<sup>th<\/sup>&nbsp;March 2021. Three reports were made directly to the Lead Officer for Equality, Diversity and Inclusion via email or telephone.<\/p>\n\n\n\n<p>No reports have been made in relation to unacceptable comments on social media.<\/p>\n\n\n\n<p>Of the 11 reports made:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>5 related to disability discrimination\/harassment<\/li>\n\n\n\n<li>2 related to racism<\/li>\n\n\n\n<li>2 related to sexism<\/li>\n\n\n\n<li>1 related to age discrimination\/harassment<\/li>\n\n\n\n<li>1 was bullying (not related to a diversity characteristic).<\/li>\n<\/ul>\n\n\n\n<p>Three reports were made by advocates or witnesses, four reports were from members of staff and four reports were from service users or members of the public.<\/p>\n\n\n\n<p>Actions included:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reporting inappropriate email content (spam) to Stop Hate UK.<\/li>\n\n\n\n<li>Referrals to the EASS (national helpline).<\/li>\n\n\n\n<li>Referrals to the staff grievance procedure.<\/li>\n\n\n\n<li>Referrals to service or contract managers to investigate and take appropriate action (for example, staff disciplinary or ensuring support put in place for service user).<\/li>\n<\/ul>\n\n\n\n<p>Four reports were anonymous and therefore referrals could not be made. Recommendations from the complainants included:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>More training\/awareness on how to be empathic towards people with mental ill health.<\/li>\n\n\n\n<li>Deal with bullying more promptly and efficiently.<\/li>\n\n\n\n<li>Use male and female symbols in social distancing signage (not two male \u2018stick figures\u2019).<\/li>\n<\/ul>\n\n\n\n<p>In March 2020, staff were reminded of&nbsp;<a href=\"https:\/\/inside.devon.gov.uk\/news\/domestic-abuse-violence-harassment-awareness-information\/\" rel=\"external noopener noreferrer\" data-wpel-link=\"external\">guidance on Domestic Violence, Abuse and Stalking<\/a>&nbsp;following public concerns about violence towards women.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Data for April 2020 to March 2021 Customer Complaints Results for a search of \u2018keywords\u2019 from the customer complaints system showed that 13 complaints had a discrimination element to them, noting that in the majority of complaints listed, discrimination is not the only or main issue being raised within the complaint: One complaint was withdrawn, [&hellip;]<\/p>\n","protected":false},"author":300,"featured_media":0,"parent":792,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"page-sidebar.php","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-1706","page","type-page","status-publish","hentry"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-05-08 19:48:23","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.devon.gov.uk\/equality\/wp-json\/wp\/v2\/pages\/1706","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.devon.gov.uk\/equality\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.devon.gov.uk\/equality\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/equality\/wp-json\/wp\/v2\/users\/300"}],"replies":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/equality\/wp-json\/wp\/v2\/comments?post=1706"}],"version-history":[{"count":2,"href":"https:\/\/www.devon.gov.uk\/equality\/wp-json\/wp\/v2\/pages\/1706\/revisions"}],"predecessor-version":[{"id":4065,"href":"https:\/\/www.devon.gov.uk\/equality\/wp-json\/wp\/v2\/pages\/1706\/revisions\/4065"}],"up":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/equality\/wp-json\/wp\/v2\/pages\/792"}],"wp:attachment":[{"href":"https:\/\/www.devon.gov.uk\/equality\/wp-json\/wp\/v2\/media?parent=1706"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}