{"id":43,"date":"2022-05-05T15:09:16","date_gmt":"2022-05-05T14:09:16","guid":{"rendered":"https:\/\/www.devon.gov.uk\/education-systems\/?page_id=43"},"modified":"2022-05-05T15:09:16","modified_gmt":"2022-05-05T14:09:16","slug":"ehc-hub-account","status":"publish","type":"page","link":"https:\/\/www.devon.gov.uk\/education-systems\/parent-carer\/support-and-guidance\/ehc-hub-account\/","title":{"rendered":"EHC Hub account"},"content":{"rendered":"\n<p><strong>To be able to log in to the EHC Hub you must first be sent an invite to register.<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/sway.office.com\/tQaSjXdjRF9ojF14?ref=Link\" rel=\"noopener\">More information about registering to use the EHC Hub<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Registering for Devon&#039;s EHC Hub\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/29HzZ6Gh_PA?feature=oembed&#038;rel=0\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Issues you might have after you\u2019ve registered<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Do you have more than one email account?<\/h3>\n\n\n\n<p>You will only be able to access the Hub using the registered email account.<\/p>\n\n\n\n<p>Please make sure you are entering the correct one into the login screen.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Is the password correct?<\/h3>\n\n\n\n<p>Unfortunately, even if you are 100% sure that this is the password you entered on a rare occasion it still might not work.<\/p>\n\n\n\n<p>If this happens just click <a href=\"https:\/\/ehchub.devon.gov.uk\/authgate\/forgot_password.html\" rel=\"noopener\">reset password<\/a>. You will then shortly receive an email allowing you to set up a new one.<\/p>\n\n\n\n<p>Please check your junk or spam and deleted folders for this email and if still not received add noreply@idoxgroup.com to your safe contacts.<\/p>\n\n\n\n<p>Please leave 15 minutes before trying to reset again.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Have you forgotten your memorable passphrase?<\/h3>\n\n\n\n<p>This happens to everyone! Let us know and we can get this sorted for you.<\/p>\n\n\n\n<p>If you included a space in your passphrase this will count as one of the characters so bear this in mind when entering each letter.<\/p>\n\n\n\n<p>If the hint means nothing to you and you just can&#8217;t get in please either give us a call on <a href=\"tel:01392380434\">01392 380434<\/a> (option 2) or drop us a line at the email address listed below and we will reset this for you.<\/p>\n\n\n\n<p>The next time you log in you will have the option to setup this up again or use a different method.<\/p>\n\n\n\n<p>Please see <a href=\"https:\/\/sway.office.com\/tQaSjXdjRF9ojF14?ref=Link\" rel=\"nofollow noreferrer noopener\">Registering on the EHC Hub<\/a> for more information.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">New phone or text not received?<\/h3>\n\n\n\n<p>If you set up your security to be a text to your mobile and you no longer have access to the phone or the message just isn&#8217;t being received please either give us a call on <a href=\"tel:01392380434\">01392 380434<\/a> (option 2) or email us at the email address listed below and we will reset this for you.<\/p>\n\n\n\n<p>The next time you log in you will have the option to setup this up again or use a different method.<\/p>\n\n\n\n<p>Please see <a href=\"https:\/\/sway.office.com\/tQaSjXdjRF9ojF14?ref=Link\" rel=\"nofollow noreferrer noopener\">Registering on the EHC Hub<\/a> for more information.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">App not sending the code?<\/h3>\n\n\n\n<p>Please either give us a call on <a href=\"tel:01392380434\">01392 380434<\/a> (option 2) or email us at the email address listed below and we will reset this for you.<\/p>\n\n\n\n<p>The next time you log in you will have the option to setup this up again or use a different method.<\/p>\n\n\n\n<p>Please see <a href=\"https:\/\/sway.office.com\/tQaSjXdjRF9ojF14?ref=Link\" rel=\"nofollow noreferrer noopener\">Registering on the EHC Hub<\/a> for more information.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact us<\/h2>\n\n\n\n<p>We have a dedicated team who can help<\/p>\n\n\n\n<p>Call <a href=\"tel:01392380434\">01392 380434<\/a> (option 2)<\/p>\n\n\n\n<p>Email us on <a href=\"mailto:educationsystems@devon.gov.uk\">educationsystems@devon.gov.uk<\/a> or complete the following form:<\/p>\n\n\n<div class=\"content-iframe clearfix iframe-local-file\" id=\"block_acf-block-66ebf4c83c892\"><iframe src=\"https:\/\/www.devon.gov.uk\/education-systems\/wp-content\/themes\/education-and-families-v4\/templates\/iframes\/ehc-hub-accounts.html\" width=\"100%\" height=\"600px\" title=\"EHC hub accounts\" ><\/iframe><\/div>\n\n\n<p><\/p>\n\n\n\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To be able to log in to the EHC Hub you must first be sent an invite to register. More information about registering to use [&hellip;]<\/p>\n","protected":false},"author":1907,"featured_media":158,"parent":205,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-43","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-05-26 13:57:36","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.devon.gov.uk\/education-systems\/wp-json\/wp\/v2\/pages\/43","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.devon.gov.uk\/education-systems\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.devon.gov.uk\/education-systems\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/education-systems\/wp-json\/wp\/v2\/users\/1907"}],"replies":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/education-systems\/wp-json\/wp\/v2\/comments?post=43"}],"version-history":[{"count":0,"href":"https:\/\/www.devon.gov.uk\/education-systems\/wp-json\/wp\/v2\/pages\/43\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/education-systems\/wp-json\/wp\/v2\/pages\/205"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/education-systems\/wp-json\/wp\/v2\/media\/158"}],"wp:attachment":[{"href":"https:\/\/www.devon.gov.uk\/education-systems\/wp-json\/wp\/v2\/media?parent=43"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}