Changes to timetables
With all bus operators, the situation day-to-day is dependent on staff availability and may change quickly.
If a journey is of critical importance, for example, for a key worker, we recommend that you check with the operator concerned.
Stagecoach will be introducing an emergency timetable from Monday 30 March. This is largely a Sunday timetable, with additional earlier and later journeys. Details are on their website.
Country Bus are trying to run a normal service.
Dartline are trying to run a normal service.
Tally Ho are trying to run anormal service, with service 164 operating a Saturday service.
Filers Travel are operating reduced services on the 31, 301, 309 and 310. Service 303 will not be operating.
Taw & Torridge will not be operating their local bus services.
Axe Valley will not be operating any of their local bus services from 28 March.
For further travel advice please visit GOV.UK: Coronavirus (COVID-19): what you need to do.
Transport for key workers
Due to the reduction of bus services across the county, Devon County Council are trialling an on-demand subsidised taxi service for Devon residents for key workers accessing employment only.
This service is intended to replace those journeys which were previously made by bus – a subsidised flat fare will be charged.
Requests can only be made by email and should be sent to firstname.lastname@example.org
Please include the following information in your email:
- Key worker status
- Employer/payroll ref
- Journey requirements (pick up/drop off)
We will aim to respond to all requests as soon as possible during normal office hours – journeys should be booked 48 hours in advance of travel.
Using your National Bus Pass
National Bus Pass holders in the Devon County Council area will be able to use their Bus Pass for free travel on local services at any time of day from Friday 20 March 2020.
The Bus Pass is normally not valid until 9.30 am on weekdays, but Devon County Council is temporarily lifting all time restrictions. This means older and disabled bus pass holders can access essential services and also take advantage of early opening arrangements shops may be offering during the coronavirus situation.
There is greater capacity on the network at these times, allowing pass holders to exercise social distancing measures on buses with fewer passengers.
What to do if you become unwell on public transport
- Go back to your home or place of residence immediately
- Try to avoid close contact with other people and touch objects and surfaces as little as possible
- Phone the NHS 111 online Coronavirus service to find out what to do next
Temporary changes to on-street parking restrictions
On-street parking enforcement patrols have been temporarily relaxed by Devon County Council from Monday 23 March.
In order to help residents park outside their homes while working from home or self-isolating during the coronavirus outbreak, the County Council’s parking enforcement teams will reduce enforcement on certain roads – although double yellow lines will still be enforced.
Changes to routine patrols will enable officers to concentrate their efforts on keeping key routes running normally.
More information can be found in our news centre article about the changes.
Frequently asked questions
Is parking enforcement essential – why are you still sending your officers out?
It is essential that our provision of parking enforcement is proportionate to the needs of the network as emergency situations develop. As a minimum the service will seek to maintain free flow of traffic by managing parking on:
- strategic routes – All A and B roads
- settlement population – main access route to settlements with a population of 500 or greater
- emergency premises – main access routes to 24 hour emergency services premises, including ambulance stations, full time and retained fire stations, hospitals with 24-hour casualty departments and police stations manned 24-hours.
- cottage and community hospitals – main access routes to strategic cottage and community hospitals as notified by Devon Primary Care Trust
- doctors surgeries and other public buildings – main access routes to strategic doctors surgeries and other public buildings (for such purposes as infection testing) as notified by Devon Primary Care Trust
- bus routes – no waiting restrictions on bus routes will be maintained so long as services continue
- supermarkets and food distribution centres – all parking restrictions of access routes to supermarkets and food distribution centres (including loading bays, limited waiting, and pay and display) will be managed
- locations identified as needing enforcement to permit refuse collection
Are civil enforcement officers key workers?
Yes. Devon County Council staff are playing a critical role as communities respond to the coronavirus outbreak, and parking enforcement officers will be concentrating their efforts on keeping key routes running normally.
How are you maintaining the safety of your staff and the public?
Our officers are now focusing on the strategic network and keeping traffic moving, therefore they will be working from their vehicles minimising any social contact. When on foot they will follow social distancing guidelines (staying 2m away from any customers).
Officers are also provided gloves, alcohol wipes, and hand sanitiser for their protection and that of the public.
Parking at home
I have been asked to home work meaning that I need to park an additional vehicle in the residents’ parking area near my home. I cannot buy another permit as I already have 2, what can I do?
It is essential that government guidance is followed on home working, we understand the pressure this will put on our residents.
Therefore, we have removed enforcement from residents parking, limited waiting and pay & display restrictions. You do not need to display a permit at this time but please park safely and ensure emergency vehicles and essential vehicles such as refuse lorries can gain access.
The residents’ parking near my home is full, can I park on the yellow line ‘no waiting’ restrictions?
We have removed enforcement from residents’ parking, limited waiting and pay & display restrictions to make home working easier for our residents. However, we must keep the yellow line ‘no waiting’ restrictions clear to allow access by emergency vehicles, care workers, food delivery and refuse collection.
We will continue to manage no waiting restrictions (including single yellow lines and double yellow lines), and penalty charge notices will be issued if necessary.
My residents’ parking permit is about to expire, do I need to buy a new one?
We have currently removed enforcement from residents’ parking bays at this time. Any residents’ parking permit will be allowed 3 months grace after expiry to remove additional financial pressure at this time. (This will be held under review)
Where possible, permits should be kept up to date and permits can be renewed online.
Parking to shop
I need to go to the supermarket, where can I park?
Key locations will still be managed to ensure safe parking is available around supermarkets and chemists.
If parking is not available off-street, you can park in any on-street parking bay, you do not need to display a pay & display ticket.
We will continue to manage no waiting restrictions (single and double yellow lines) and loading bays to ensure supply chains to these key locations continue to function, and penalty charge notices will be issued if needs be.
Parking for key workers
In order to respond to the challenges presented by COVID-19 we will support health and care workers performing their duties, both in the community and at key locations such as hospitals and doctors surgeries
How are you helping care and health workers deliver their services in the community?
Care and health workers already benefit from our existing parking exemption scheme. Those care workers holding a ‘timeclock’ issued by the authority can continue to park in areas of limited waiting, residents’ parking areas, on-street pay and display without time restriction. On single and double yellow line ‘no waiting’ restrictions we have extended the time permit from 1 hour to 2 hours.
If you are a care or health worker that has not been issued a ‘timeclock’ then we are extending our old scheme for 3 months whereby a permit can be printed off for use in limited waiting, residents’ parking areas, on-street pay and display, but not on single or double yellow lines. Download and print your permit here
I currently hold one of the care and health workers timeclocks but the normal parking areas are very busy, I need more than 1 hour to make my visit could the exemption for double yellow lines be extended?
We understand the pressures on our teams of care and health workers, and have extended the period for which you are permitted to park on single or double yellow lines to 2 hours. Please do continue to display your time clock and park safely without causing an obstruction.
I am a new volunteer or personal assistant, I do not have a care and health worker timeclock, is there anything you can do to help me?
We have relaunched our old downloadable permit to help you. Whilst this does not permit parking on single or double yellow lines, it does allow parking within areas of residents’ parking, limited waiting, and pay and display. Please download and print your permit here
I need to park in a pay and display bay to visit my client, do I need to pay?
No, parking charges have been suspended for the duration of the pandemic.
How are you helping hospitals and health centres? The car parks are full and key workers are struggling to park.
We are already working closely with the RD&E Trust and have issued dispensation permits for key workers to park in surrounding streets in areas of limited waiting, resident parking areas, and on-street pay and display.
We also have the agreement from Exeter City Council for staff to utilise these permits in their nearby off-street car parks. We will continue to work with health and care providers to identify strategic sites where support is needed for staff to park.
I am a health and care worker I am worried about getting a penalty charge notice.
Whilst we have applied a number of relaxations around parking restrictions and provided permits exempting workers from many of our parking restrictions, we understand that in some instances parking will still be problematic.
If it is essential for you to park to undertake your duties and a penalty charge notice is issued, this will be waived at appeal upon confirmation that you were undertaking duties at that time as a key care or health worker. Please do park legally and safely wherever possible.
I cannot find a parking place near my home, or essential place of work, can I park in the district council car park and do I still need to pay?
We have liaised with city and district councils and the following have informed us they are relaxing parking enforcement in their car parks:
- Torridge District Council
- North Devon Council
- South Hams Council
- West Devon Borough Council
Please check district council web pages to find out the latest information on their car parks.
Dealing with appeals
I am currently appealing a penalty charge notice but I am concerned that I will not have time due to additional pressure at the moment?
We recognise the pressures on our residents at this time, and while the Processing Team are still looking at appeals and communicating with customers, we have relaxed our processes:
- Suspending enforcement action of all cases with Enforcement Agents and suspending new referrals.
- Suspending sending Notice to Owners, Charge Certificates, TE3s temporarily and keeping under review.
- Reviewing discount and payment periods and taking a proportionate approach to response times.
I currently owe money for a Penalty Charge Notice (PCN) but I am unable to work at this time. I am concerned about a visit from debt enforcement agents.
We have suspended enforcement action of all cases with enforcement agents and suspending new referrals.
Anyone who has been previously contacted by bailiffs about an outstanding PCN and who has concerns about being able to pay the amount owed, should speak with the relevant debt enforcement company, Jacobs or Ross & Roberts about payment plans or seek independent financial advice.
Can I have a map of where you are not enforcing?
Unfortunately not. There are parking restrictions on around 33,000 roads across the county that Devon County Council has to enforce. It would be impossible to draw up a map of where the temporary measures apply.