Training resources

User Guide for the Online Booking System (Zipporah)

Please find below the User Guide for setting up new users accounts for the Online Booking System

User Guide for New Accounts


Effective from the 23rd October 2017 all Safeguarding Adults Training will be moving over to our new booking system Del Digital Learning

The expected benefits of this move to Del Digital Learning are as follows:-

  • Learners having one account for E-Learning and Course Bookings
  • Del offers move self service options and works on a variety of devices
  • Del is supported by a fully staff helpdesk which is open from 8.00 am – 8.00 pm Monday to Friday and 9.00 am – 5.30 pm on Saturday and Sunday

Learners who are booked onto courses from the 23rd October 2017 onwards will be automatically transferred over to the new booking system Del Digital Learning and will be informed that this has taken place.

Please find attached below a link for the User Guides for Del Digital learning

It is very important that if any member of staff has not printed off their certificate for the Safeguarding Training that they have attended previously then this needs to be completed by the 30th December 2017, as Zipporah will then no longer be available.

Please see below on how to retrieve certificates from Zipporah:

How to retrieve a certificate from Zipporah

Licences to use Del Digital Learning will be provided when required, there may be a minimal cost depending on your role.  Further details of which will be published at a later date.

If you have any queries regarding this impending move, then please do not hesitate to contact us using the email address below:-

Cancellation Policy

Please see attached the cancellation policy which applies to all the Safeguarding Adults Training Courses:

Cancellation Policy for Safeguarding Courses

Business Relations Team

Would you like to engage with the Business Relations Team?

  • The team works with providers to ensure there is an understanding of the external Social Care provider market across Devon and to maintain and improve relationships with providers. There is a particular focus on assessing the risk and sufficiency of providers and working with commissioners and providers on tackling areas of high risk or looking to put in place provision to fill any gaps in the market.
  • The team operates a Provider Engagement Network, (PEN) which enables engagement with providers and it ensures that providers receive appropriate communication. The operation of this network allows providers to feed into the design and development of services.
  • The team co-ordinates the production of the Market Position Statement which gives providers information on the Council’s future purchasing intentions and so it helps them respond to changing needs. The team is also involved in the contract management of a number of key contracts such as the Living Well @ Home contract


Work Experience Opportunity

Exciting Opportunity to offer Work Experience and to offer additional paid shifts at peak times

There is an excellent opportunity for providers (nursing homes, residential homes, day services, mental health and GP surgeries) to offer work experience in the Teignbridge and Torbay areas.  Forty students, aged 17-19 years, who are interested in careers in health and social care, are looking for placements.  The students will have undertaken the Care Certificate and have a DBS check before their placement.

The unpaid placements are for 1 to 2 days per week over a 3 month period starting in October-November 2017.

Students may be able to work additional paid shifts e.g. to cover peak periods at weekends or in the holiday season.

For more information, please see the attached leaflet and contact Phillippa Lovell at as soon as possible or phone Phillippa on 01803 656668 or 07747 532733.

Proud to Care Work Experience

Care Act Safeguarding Fact Sheets

Please find below a useful link to the Care Act Safeguarding Fact Sheets

Care Act Fact Sheets

Victim Care Unit and Other Fraud Information

Devon and Cornwall Police have a Victim Care Unit where reported crimes are passed and the unit can check if someone needs further support and/or guidance. Their website at is a very useful hub of information and referral sources that anyone can access for support. The Victim Care Unit can be contacted directly by anyone on 01392 475900 (public number). The manager there is Lulu Parnell (best contactable by email; They have a team of both employed staff and volunteers (including myself) who take on referral cases and ensure people are getting the support they need.  They also work closely with Devon Trading Standards.

 As well as this, Action Fraud is the UK’s national fraud and cyber crime reporting centre. They can be contacted on 0300 123 2040. The service is available 24/7 for both live fraud attacks and ongoing/past cases. You can also report online via their website at  

Action fraud can provide a point of contact for advice and information about fraud, take information about a crime where the ‘victim’ has not given consent (although it will not be reported as a crime) and also take a report about a crime which can be recorded and passed to the local police force for further intervention if required.

 Finally there is both the Telephone Preference Service ( and the Mail Preference Service ( which can help in stopping unsolicited mail.

DoLS Screening Tool
If you are making DoLs applications the tool used by the team to triage these can be found at:

DoLS Screening Tool June 2017

DBS Checks Article from Phil Barrett
Safeguarding starts with safer recruitment’
For the latest information and guidance on DBS checking, please visit the Existing

Customer section on our webpage at


Please see below, the Skills for Care Accolades awards nominations are now open. Entering the awards gives you the chance to recognise the great work you do and share best practice.

To enter, please follow the link below or go to the Skills for Care website.

DCT Website

DCT is part of Devon County Council which provides support and guidance to private, voluntary and independent (PVI) adult social care providers. DCT has a Recruitment Portal for PVI providers to advertise their job vacancies in community-based personal care, care homes, mental health, learning disability and supported living, FREE of charge. DCT also offers guidance on the Workforce Development Fund, the Care Certificate, I Care Ambassadors, and signposts to other useful services such as Skills for Care.

Proud to Care

Please see an editorial article on Proud to Care in today’s West Morning News.

Thank you so much to everyone who has contributed to Proud to Care Devon so far.
We’re now at an exciting new phase, as Proud to Care Devon expands to show careers in care and health.  We’re also delighted to be working with 15 local authority partners and Health Education England to develop Proud to Care SW across the whole of the South West to raise the profile of the sector.

Don’t forget to upload your vacancies today onto to benefit from the publicity about

which signposts to your vacancies.

We’ll keep you in touch with developments through the Proud to Care Group and also PENPal.

Work Experience and Apprenticeships

We are continuing to build relationships with schools and colleges to encourage young people to consider careers in health and social care. We are also working with Job Centre Plus (JCP) Schools Advisors who will be working directly with a number of schools across the county to help them consider the wide range of opportunities available to them in all areas of work, and support them with more practical skills such as CV writing, mock interviews, and finding work experience. To support this work it would be very useful if we can give information to JCP, schools and colleges, listing care providers who offer work experience and apprenticeships. We’d be grateful if you can please answer the following questions:

  • Does your organisation (or would you be prepared to) offer work experience to young people in school (Year 10 / 11 – 15 and 16 year olds)?
  • Does your organisation (or would you be prepared to) offer work experience to jobseekers through Job Centre Plus?
  • Does your organisation offer apprenticeships?

If you do offer this, please can you give the name and contact details of the person in your organisation who is responsible for this area of work.

If you have any questions about this please contact Nic Dunn by email


Carers Pathways, who provide advice, care and support to people who have memory loss conditions and dementia, and their families, have developed especially arranged series of music collections from yesteryear on CD’s and Song Books to accompany them. These have proved to very popular with and beneficial to people with dementia. Melodies_Memories/ Melodies_Memories.html

Friends against Scams is a National Trading Standards (NTS) Scams Team initiative, which aims to protect and prevent people from becoming victims of scams by empowering communities to “Take a Stand Against Scams”.

For further information please click here;

Caring for Care Homes Newsletter

Please find attached the latest Caring for Care Homes Newsletter for December 2016

Caring for Care Homes Newsletter – December 2016

Mental Capacity Act and Care Planning

This report shows commissioners and providers of care how to embed the principles of the Mental Capacity Act (MCA) into care and support planning across the board

MCA & National Mental Capacity Forum (Video)

Featuring Baroness Finlay

Deprivation of Liberty Safeguards Form

The most up to date form for Deprivation of Liberty Safeguards Applications Urgent and standard

Please find attached the new Safeguarding Adults Policy, Procedure and Guidance

To discuss your individual needs email:

Further details on Safeguarding Adults, the Mental Capacity Act and Deprivation of Liberty Safeguards can be found on the:

Using the Mental Capacity Act

This video explains the MCA and how it can protect the right to make choices. For people who need the MCA, their carers, and others.

SCIE using the Mental capacity Act Film

Mental Capacity Act (MCA) Directory

Lasting Powers of Attorney

This publicity leaflet explains the types of authority people need to have a range of decision making rights

A3Nok Booklet 13 July

Mental Capacity Act decision making process a very easy flowchart to follow

MCA Flowchart

Bournemouth SAFE Tool

Have you been involved in a safeguarding concern?

Would you like to gauge how well you dealt with it?

Follow this link to the Bournemouth SAFE Tool

This tool has been designed to support professional development and enable those in practice to demonstrate their professional capability

Channel Awareness Training – Online Package

The e-learning includes information on how Channel links to the government’s counter-terrorism strategy (CONTEST) through the Prevent strategy. It also provides guidance on how to identify people who may be vulnerable to radicalisation and how to refer them into the Channel programme.

There are case studies to help users understand the process of identifying and referring vulnerable individuals, in addition to providing them with support, and is a good way of providing staff with a fundamental understanding of Channel. Users who successfully complete the eLearning (which takes approx. 25 minutes) can print off a certificate, which is a good way for managers to audit whether their staff have actually completed the training. To access the training, click on this link

Self Neglect

Please see the RiPFA guidance for working with those who self neglect below:

RiPFA Self Neglect

Making Safeguarding Personal

Please see the latest evaluations of this important aspect of Safeguarding Adults

MSP Report on Evaluation 2014-15

Training Strategy

Please find attached the DSAB and TSAB Training Strategy for 2015 – 2018

Training Strategy 2015 – 2018

Safeguarding Scams and Doorstep Crime Awareness

Scams and Doorstep Crime 2015

Law Society Information

Useful Law Society information regarding Deprivation of Liberty Safeguards’ this link includes pages relevant to specific settings.

The web link is

On the Law Society Website you will find the Quick Reference Guides on the following:

  • Quick Reference Guide on the Hospital Setting
  • Quick Reference Guide on the Psychiatric Setting
  • Quick Reference Guide on the Care Home Setting
  • Quick Reference Guide on Supporting Living Setting
  • Quick Reference Guide on the Home Setting

LGA & ADASS Publication – Domestic Violence and Safeguarding

Adult Safeguarding and Domestic Abuse – 2015

SCIE Guidance re- gaining access when neglect or abuse suspected

Adults Suspected at Risk of Neglect or Abuse

National Training Standards Newsletter

NST Newsletter – November 2014


Please find Posters/Leaflets for you to use in your locations

Devon SAB Poster – 2015orried about Abuse GP Poster – 2015

Worried about possible Abuse Business – 2015