{"id":9724,"date":"2026-09-15T14:26:00","date_gmt":"2026-09-15T13:26:00","guid":{"rendered":"https:\/\/beta.devon.gov.uk\/cost-of-living\/?page_id=9724"},"modified":"2026-10-02T12:37:53","modified_gmt":"2026-10-02T11:37:53","slug":"case-studies","status":"publish","type":"page","link":"https:\/\/www.devon.gov.uk\/cost-of-living\/help-with-living-costs\/crisis-and-resilience-fund\/case-studies\/","title":{"rendered":"Case studies"},"content":{"rendered":"<div class=\"page-section clearfix text-light\" id=\"block_acf-block-6abf978f20552\"><div class=\"page-inner\"><div class=\"grid-container\"><div class=\"grid-x grid-margin-x\"><div class=\"medium-12 large-12 cell\"><div class=\"page-innerblocks\">\n<section class=\"parent-banner clearfix no-padding\" id=\"block_acf-block-6abf978f20593\"><div class=\"banner-outer\"><div class=\"grid-container\"><div class=\"banner-show parent-banner-outer parent-banner-1\" data-aos=\"fade\"><div class=\"grid-x grid-margin-x banner-top\"><div class=\"medium-8 large-9 cell medium-order-1 content-1\"><div class=\"banner-content with-subheading\"><header><h1>Case studies<\/h1><h2>Crisis and Resilience Fund (including heating oil support)<\/h2><\/header><p>The following case studies illustrate how the Crisis and Resilience Fund has supported  residents facing sudden financial hardship.<\/p>\n<\/div><\/div><\/div><div class=\"grid-x grid-margin-x banner-bottom\"><div class=\"cell\"><h3 class=\"show-for-sr\">Quick links<\/h3><ul class=\"banner-bottom-links\"><li data-aos=\"fade\" data-aos-delay=\"50\"><a href=\"https:\/\/www.devon.gov.uk\/cost-of-living\/benefits-money-and-debt\/crisis-and-resilience-fund\/\" class=\"button transparent\" onclick=\"dataLayer.push({ 'buttonEvent': 'Information page' });\">Apply for support<\/a><\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/section>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n<div class=\"page-section clearfix text-dark\" id=\"block_acf-block-6abf978f205c0\"><div class=\"page-inner\"><div class=\"grid-container\"><div class=\"grid-x grid-margin-x\"><div class=\"medium-12 large-12 cell\"><div class=\"page-innerblocks\">\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-d5be3348 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:var(--wp--preset--spacing--50);flex-basis:75%\">\n<div class=\"wp-block-group case-study-card is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:0\">\n<div class=\"wp-block-columns case-study-card__columns is-layout-flex wp-container-core-columns-is-layout-d5be3348 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column case-study-card__image-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full case-study-card__image\"><img decoding=\"async\" width=\"425\" height=\"301\" src=\"https:\/\/www.devon.gov.uk\/cost-of-living\/wp-content\/uploads\/sites\/152\/2026\/09\/millie.png\" alt=\"\" class=\"wp-image-9719\" srcset=\"https:\/\/www.devon.gov.uk\/cost-of-living\/wp-content\/uploads\/sites\/152\/2026\/09\/millie.png 425w, https:\/\/www.devon.gov.uk\/cost-of-living\/wp-content\/uploads\/sites\/152\/2026\/09\/millie-300x212.png 300w\" sizes=\"(max-width: 425px) 100vw, 425px\" \/><\/figure>\n\n\n\n<p class=\"case-study-card__tag wp-block-paragraph\">Crisis and Resilience Fund<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column case-study-card__content is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading case-study-card__title\">Millie, <\/h3>\n\n\n\n<blockquote class=\"wp-block-quote case-study-card__quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">a council tenant, with two children was avoiding using hot water due to concerns about affording oil. She was managing on a very tight budget, determined to avoid debt, and relied on her car to get to work. She received \u00a3400 support and information about the Crisis Fund for future emergencies, such as heating costs or essential car repairs as she had no additional income available.<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study-card is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--50);padding-top:0\">\n<div class=\"wp-block-columns case-study-card__columns is-layout-flex wp-container-core-columns-is-layout-d5be3348 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column case-study-card__image-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full case-study-card__image\"><img decoding=\"async\" width=\"490\" height=\"330\" src=\"https:\/\/www.devon.gov.uk\/cost-of-living\/wp-content\/uploads\/sites\/152\/2026\/09\/maureen.png\" alt=\"\" class=\"wp-image-9787\" srcset=\"https:\/\/www.devon.gov.uk\/cost-of-living\/wp-content\/uploads\/sites\/152\/2026\/09\/maureen.png 490w, https:\/\/www.devon.gov.uk\/cost-of-living\/wp-content\/uploads\/sites\/152\/2026\/09\/maureen-300x202.png 300w, https:\/\/www.devon.gov.uk\/cost-of-living\/wp-content\/uploads\/sites\/152\/2026\/09\/maureen-100x67.png 100w\" sizes=\"(max-width: 490px) 100vw, 490px\" \/><\/figure>\n\n\n\n<p class=\"case-study-card__tag wp-block-paragraph\">Crisis and Resilience Fund<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column case-study-card__content is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading case-study-card__title\">Maureen (52),<\/h3>\n\n\n\n<blockquote class=\"wp-block-quote case-study-card__quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">took in her young niece and nephew for several weeks to prevent them entering foster care. The children had experienced trauma and some damage was caused to household furniture. Already under financial pressure, the family could not afford replacements, adding further emotional and financial strain. The CaRF fund helped hugely.<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study-card is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--50);padding-top:0\">\n<div class=\"wp-block-columns case-study-card__columns is-layout-flex wp-container-core-columns-is-layout-d5be3348 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column case-study-card__image-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full case-study-card__image\"><img decoding=\"async\" width=\"412\" height=\"291\" src=\"https:\/\/www.devon.gov.uk\/cost-of-living\/wp-content\/uploads\/sites\/152\/2026\/09\/grace.png\" alt=\"\" class=\"wp-image-9786\" srcset=\"https:\/\/www.devon.gov.uk\/cost-of-living\/wp-content\/uploads\/sites\/152\/2026\/09\/grace.png 412w, https:\/\/www.devon.gov.uk\/cost-of-living\/wp-content\/uploads\/sites\/152\/2026\/09\/grace-300x212.png 300w\" sizes=\"(max-width: 412px) 100vw, 412px\" \/><\/figure>\n\n\n\n<p class=\"case-study-card__tag wp-block-paragraph\">Crisis and Resilience Fund<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column case-study-card__content is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading case-study-card__title\">Grace (33),<\/h3>\n\n\n\n<blockquote class=\"wp-block-quote case-study-card__quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">was awarded support for a new washing machine after hers was damaged during a move from temporary accommodation. Grace had been using the launderette as she had no savings or spare income to replace it, and the ongoing cost of washing clothes outside the home was becoming unaffordable<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study-card is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--50);padding-top:0\">\n<div class=\"wp-block-columns case-study-card__columns is-layout-flex wp-container-core-columns-is-layout-d5be3348 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column case-study-card__image-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full case-study-card__image\"><img decoding=\"async\" width=\"407\" height=\"270\" src=\"https:\/\/www.devon.gov.uk\/cost-of-living\/wp-content\/uploads\/sites\/152\/2026\/09\/ray.png\" alt=\"\" class=\"wp-image-9747\" srcset=\"https:\/\/www.devon.gov.uk\/cost-of-living\/wp-content\/uploads\/sites\/152\/2026\/09\/ray.png 407w, https:\/\/www.devon.gov.uk\/cost-of-living\/wp-content\/uploads\/sites\/152\/2026\/09\/ray-300x200.png 300w, https:\/\/www.devon.gov.uk\/cost-of-living\/wp-content\/uploads\/sites\/152\/2026\/09\/ray-100x67.png 100w\" sizes=\"(max-width: 407px) 100vw, 407px\" \/><\/figure>\n\n\n\n<p class=\"case-study-card__tag wp-block-paragraph\">Crisis and Resilience Fund<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column case-study-card__content is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading case-study-card__title\">Ray (68),<\/h3>\n\n\n\n<blockquote class=\"wp-block-quote case-study-card__quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">has severe mental health difficulties and received support for a replacement fridge-freezer after the household appliance failed. Without a working fridge, the family could not store food and was forced to shop daily despite struggling to leave the house. At times, they went without eating because they were unable to go out.<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study-card is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--50);padding-top:0\">\n<div class=\"wp-block-columns case-study-card__columns is-layout-flex wp-container-core-columns-is-layout-d5be3348 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column case-study-card__image-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full case-study-card__image\"><img decoding=\"async\" width=\"436\" height=\"278\" src=\"https:\/\/www.devon.gov.uk\/cost-of-living\/wp-content\/uploads\/sites\/152\/2026\/09\/ron.png\" alt=\"\" class=\"wp-image-9785\" srcset=\"https:\/\/www.devon.gov.uk\/cost-of-living\/wp-content\/uploads\/sites\/152\/2026\/09\/ron.png 436w, https:\/\/www.devon.gov.uk\/cost-of-living\/wp-content\/uploads\/sites\/152\/2026\/09\/ron-300x191.png 300w\" sizes=\"(max-width: 436px) 100vw, 436px\" \/><\/figure>\n\n\n\n<p class=\"case-study-card__tag wp-block-paragraph\">Crisis and Resilience Fund<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column case-study-card__content is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading case-study-card__title\">Ron (73),<\/h3>\n\n\n\n<blockquote class=\"wp-block-quote case-study-card__quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">awaiting spinal surgery was awarded support for a bed. He had been sleeping on a futon mattress on the floor because he could not afford a replacement, and his health condition meant he was unable to manage<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<div class=\"wp-block-group quick-links is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading quick-links__heading has-white-color has-text-color has-link-color wp-elements-1\" style=\"font-size:1.1rem\">Crisis and Resilience Fund<\/h3>\n\n\n\n<ul class=\"wp-block-list quick-links__list\">\n<li><a href=\"https:\/\/www.devon.gov.uk\/cost-of-living\/benefits-money-and-debt\/crisis-and-resilience-fund\/\">How to apply<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.devon.gov.uk\/cost-of-living\/benefits-money-and-debt\/crisis-and-resilience-fund\/\">District council links<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.devon.gov.uk\/cost-of-living\/benefits-money-and-debt\/crisis-and-resilience-fund\/#heatingoil\">Heating oil support<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.devon.gov.uk\/cost-of-living\/benefits-money-and-debt\/crisis-and-resilience-fund\/#eligibility\">Eligibility for help<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.gov.uk\/find-local-council\" rel=\"noopener\">Find your local council (GOV.UK)<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-border-color has-white-background-color has-background is-layout-constrained wp-container-core-group-is-layout-54d3af74 wp-block-group-is-layout-constrained\" style=\"border-color:#d8e1e8;border-width:1px;border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-left-radius:10px;border-bottom-right-radius:10px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--50)\">\n<h2 class=\"wp-block-heading\" style=\"font-size:1.1rem\">Need urgent help?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Citizens Advice Devon can help you understand your options and support your application.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:0;padding-top:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-button\"><a onclick=\"dataLayer.push({&amp;apos;buttonEvent&amp;apos;: &amp;apos;Information page&amp;apos;});\" class=\"wp-block-button__link has-default-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/www.cabdevon.org.uk\/\" rel=\"noopener\">Contact Citizens Advice<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1801,"featured_media":0,"parent":9392,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-landing.php","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-9724","page","type-page","status-publish","hentry"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-10-14 07:08:00","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.devon.gov.uk\/cost-of-living\/wp-json\/wp\/v2\/pages\/9724","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.devon.gov.uk\/cost-of-living\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.devon.gov.uk\/cost-of-living\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/cost-of-living\/wp-json\/wp\/v2\/users\/1801"}],"replies":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/cost-of-living\/wp-json\/wp\/v2\/comments?post=9724"}],"version-history":[{"count":1,"href":"https:\/\/www.devon.gov.uk\/cost-of-living\/wp-json\/wp\/v2\/pages\/9724\/revisions"}],"predecessor-version":[{"id":10154,"href":"https:\/\/www.devon.gov.uk\/cost-of-living\/wp-json\/wp\/v2\/pages\/9724\/revisions\/10154"}],"up":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/cost-of-living\/wp-json\/wp\/v2\/pages\/9392"}],"wp:attachment":[{"href":"https:\/\/www.devon.gov.uk\/cost-of-living\/wp-json\/wp\/v2\/media?parent=9724"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}