In the first instance, the national NHS Test and Trace team will contact you if you have tested positive for coronavirus (COVID-19) to give advice and collect details of anyone you’ve been in contact with.
If the NHS Test and Trace team have been unable to contact you within 24 hours, your case will be passed to the Devon County Council Test and Trace team who will contact you. You’ll be asked where you’ve been recently and who you’ve been in close contact with. It will help us to contact people who are at risk of having been exposed to coronavirus and explain what they must do to help prevent the further spread of the virus.
This service will be active from:
- Midday to 8pm, Monday to Friday
- Midday to 4pm, Saturday and Sunday
How we will contact you
- You’ll be contacted by phone
- Calls will come from the local number 01392 383500
- If you have concerns over whether the caller is genuine, please call us back on our normal customer service number 0345 155 1015
- If we fail to contact you via phone, we will try to contact you by email if we have your email address.
What you will be asked
You will be asked to provide:
- Your name, date of birth and postcode
- Details of anyone else that you live with
- Any places you’ve visited recently, such as a workplace or school
- Names and contact details of any people you were in close contact with in the 48 hours before your symptoms started and during the time since you developed symptoms (if you know these details)
Devon County Council Test and Trace service will not ask:
- for bank details or payments
- for details of any other accounts, such as social media
- you to set up a password or PIN number over the phone
- you to call a premium rate number, such as those starting 09 or 087
See the latest information and guidance on potential COVID-19 scams.
How your information will be used
All information you provide to Devon County Council Test and Trace service is confidential. The information you give will be handled in strict confidence and will only be kept and used in line with data protection laws. It will help us to contact people who are at risk of having been exposed to coronavirus and explain what they must do to help prevent the further spread of the virus.
No one who is contacted as one of your close contacts in the infectious period will be told your identity. For full details of how your data will be used, please look at our privacy notice.
How to request support
If you are self-isolating and need help to receive food shopping or medication, please look at the support available in your area on our website. This includes information about support for employees who are unable to work because they are self-isolating.
If you want to know more about how Test and Trace works, you can read the national guidance.
Workers in self-isolation are entitled to Statutory Sick Pay (SSP) for every day they are in isolation, as long as they meet the eligibility conditions. Guidance has been produced for employees that are unable to work because they are self-isolating.
NHS Test and Trace will provide evidence that someone has been told to self-isolate. This evidence can be shared with an employer or education provider. Get an isolation note if you need evidence that you’ve been told to self-isolate.
You may be entitled to a one-off payment of £500 through the Test and Trace Support Payment scheme if you are required to stay at home and self-isolate. You can find more information on your district council’s website.
You will be eligible if you live in England and meet all the following criteria:
- you have been asked to self-isolate by NHS Test and Trace
- you are employed or self-employed
- you cannot work from home and will lose income as a result
- you are receiving at least one of the following benefits:
- Universal Credit
- Working Tax Credits
- income-related Employment and Support Allowance
- income-based Jobseeker’s Allowance
- Income Support
- Pension Credit
- Housing Benefit