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Travel and public transport

Last Updated 3:47pm, 7 April 2021


Introduction

Information about coronavirus is available in different formats and languages, including easy read, BSL and for people who are not online.

Public transport

The government have published advice on using public transport and also this useful infographic on steps to take during your journey.

Guidance is also available for staff in the transport sector. You may want to download and display a poster about correct hand-washing technique.

Transport to coronavirus vaccination sites

The Travel Devon website is providing information on public and community transport options to access the vaccination sites across Devon.

Changes to timetables

Bus operators

Find out about the latest updates to timetable changes for bus operators in Devon.

Train operators

Train operators in Devon

For further travel advice please visit GOV.UK: Coronavirus (COVID-19): what you need to do.

Using your National Bus Pass

National Bus Passes can be used for unlimited travel during weekends and Bank Holidays, and from 09.30 am until the end of service on weekdays.

Any passengers experiencing issues or problems using their Bus Pass should call 01392 383000 and ask for Concessionary Travel or email nationalbuspass@devon.gov.uk

What to do if you become unwell on public transport

  1. Go back to your home or place of residence immediately
  2. Try to avoid close contact with other people and touch objects and surfaces as little as possible
  3. Phone the NHS 111 online Coronavirus service to find out what to do next

Travelling to school and college

The Department for Education has issued the following guidance about travelling on dedicated home to school transport.

If you need to contact the School Transport Team or are looking for more information, please see School and college transport.

More guidance for parents and carers to help prepare for the wider opening of nurseries, schools and colleges

Short distance school journeys

Government advice is that journeys to school of up to two miles should be made by walking or cycling, therefore, we are not adding additional capacity on short-distance services.

Town and city services in Exeter, Exmouth, Newton Abbot, Teignmouth, Dartmouth, Tiverton, Barnstaple and Bideford used for journeys to school will be operating, but capacity will be limited due to social distancing.

You may need to consider how you or your child will make their journey and if space is not available consider walking, cycling or using an alternative bus journey.

Parking

Customers needing to use our pay and display areas are asked to adhere to social distancing guidelines and are encouraged to pay for parking ‘hands free’ using RingGo.

Anyone needing to pay by cash is asked to ensure they use hand sanitiser before and after using the parking machine.

Concessions for care and health workers using a Devon County Council time clock permit still apply.

NHS parking permits issued to NHS staff will still be accepted in car parks and on-street whilst the holder is on duty.

Please think carefully about where you park. It’s not okay to park where it’s not okay to park. We would ask that you:

  • respect others
  • think before your park
  • read parking signs
  • don’t be selfish

Any more updates about changes to our services will be published on the Devon News Centre.

Frequently asked questions

  • Parking at home

    I have been told to homework meaning that I need to park an additional vehicle in the residents’ parking area near my home during the day. I cannot buy another permit as I already have 2, what can I do?

    Whilst it is essential that any government or employer guidance is followed on home working, the Council is not obligated to provide additional permits for this use.

    Our regulation orders only make provision for two resident permits at most properties. You should explore other parking alternatives wherever possible.

    However, we may consider issuing a further permit on a case by case basis.

    Please email parkingservices@devon.gov.uk and tell us about your circumstances and  why your need a temporary permit and we will see if we can provide you with something.

    You will need to attach a photo or copy or of either a V5C or insurance document showing any additional vehicle is registered at or kept at the address you are asking for another permit for, to you or a family member living at that address.

    I have been furloughed meaning that I now have to park an additional vehicle in the residents’ parking area near my home during the day. I cannot buy another permit as I already have 2, what can I do?

    Please see the guidance above regarding home working, this also may apply to furloughed workers.

    I still cannot leave the house to move my car because I need to self-isolate because I/one of my household has symptoms or I’m shielding.  My car is currently parked in an area of limited waiting/pay and display, or residents parking what can I do?

    If you have parking concerns in relation to the need to self-isolate, or ongoing shielding with a family member we will provide assistance wherever possible, please email parkingservices@devon.gov.uk and tell us about your circumstances and need for a temporary permit and we will see if we can provide you with something.  We may ask for supporting evidence to support your request.

    I am anxious about going outside and moving my car and don’t have a parking permit, what can I do?

    Whilst we accept that for some going outside during a lockdown can be scary, you will have to move your car if you do not have a permit or be at risk of receiving a parking fine. Can a friend or family member help you find an alternative parking space?

    I have a Blue Badge but have been unable to renew it due to not being able to complete the application, will I get a parking ticket if I use it?

    You should not rely on an expired Badge for parking if you have not submitted your application for a new one and are awaiting the arrival of your new Badge.

    If you have a Badge that has expired you should submit a new application now.

    We are affording additional discretion to blue badge holders who do receive a parking ticket and submit an appeal against it and provide a satisfactory explanation as to why they do not have a current valid Badge.

  • Parking whilst working as a care or health or support worker

    How are you helping care and health workers deliver their services in the community?

    Care and health workers already benefit from our existing parking exemption scheme. Those care workers holding a ‘timeclock’ issued by the authority can continue to park in areas of limited waiting, residents’ parking areas, on-street pay and display without time restriction.

    On single and double yellow line ‘no waiting’ restrictions we have extended the time permit from 1 hour to 2 hours. Please do continue to display your time clock and park safely without causing an obstruction.

    I am a new volunteer or personal assistant, I do not have a care and health worker timeclock, is there anything you can do to help me?

    Please visit our exemptions for care and health workers web page for further information.

    If you cannot find the information that relates to your service, please email your enquiry to careandhealthpermits@devon.gov.uk and we will see what we can do to assist you.

    I need to park in a pay and display bay to visit my client, do I need to pay?

    No, if you have one of the Council issued car and health worker time clock permits, or an NHS issued permit. These are the only permits which will be accepted in lieu of payment for parking on-street.

    I have a temporary NHS COVID parking pass; when is this withdrawn?

    The publication of the Government’s roadmap for the lifting of COVID-19 restrictions presented an opportunity to begin the phased withdrawal of the Government’s NHS COVID-19 parking pass.

    From Monday 21 June we will no longer accept the NHS COVID parking pass in our Devon County Council car parks, and on street parking in resident only spaces, limited waiting spaces and on street pay & display spaces. After the 21 June 2021 we will enforce against cars we find displaying them in spaces they can no longer use.

    Eligible staff can apply for the DCC care and health worker permit on our website.

    The NHS COVID-19 parking pass – based on an agreement between the LGA and Ministry of Housing, Communities and Local Government (MHCLG) – provided evidence of entitlement to free parking for those on duty as an NHS staff member, health or social care worker, or NHS Volunteer Responder. The paper passes were originally intended for temporary use during the Covid-19 emergency response period which has proven to be longer than anticipated.

    We will continue to work with health and care providers to identify strategic sites should further support be needed for staff to park.

    I am a health and care worker I am worried about getting a penalty charge notice.

    Whilst we have provided permits exempting workers from many of our parking restrictions, we understand that parking may still be problematic. If a penalty charge notice is issued, whilst you were delivering essential care this to a client or patient, this will likely be waived at appeal upon confirmation that you were undertaking duties at that time as a key care or health worker.

    Please do park legally and safely wherever possible.

  • Parking whilst working as a key worker

    I am a key worker where can I park?

    We are unable to offer on-street parking concessions to all key worker letter holders and are focusing assistance to those who deliver medical care and support.

  • Off-street parking

    I cannot find a parking place near my home or place of work, can I park in the district council car park and do I still need to pay?

    We would recommend looking at your local council web page for the latest information on their car parks opening hours and whether charges have been re-introduced or any local concessions being given.

  • Dealing with appeals

    I’ve received a penalty charge notice and I’m concerned that I will not have time due to additional time pressures currently to send in an appeal?

    The Processing Team are affording extra time and additional discretion when considering appeals and reaching our decision and are re-offering the chance to pay at the reduced charge in most cases.

    Please explain in your appeal why you may have been prevented from submitting an appeal on time.

    I currently owe money for a penalty charge notice (PCN) but I am unable to work at this time and will struggle to pay it.  

    The Council is offering reductions in the amount owed when a charge certificate is issued or when a case is about to be registered as a debt with the County Court as we recognise that many are struggling financially at this time.

    If you have an open case that you would have difficulty paying but accept that you need to pay it, please make contact in writing either by letter or email to parkingservices@devon.gov.uk to tell us about your current circumstances.

    We cannot accept payments in instalments as we have no means to do so but may be able to defer a payment date to an agreed date with you when you would be able to pay it. If you can, please provide some evidence of your financial hardship with your correspondence

    I have received a letter from a debt enforcement agent about an outstanding PCN and I am concerned about a visit by an agent.

    The government has issued guidelines to debt recovery firms about their duties and engaging with those with outstanding debts.

    Enforcement agents are able to undertake their collection duties as normal including calling at private addresses, but they are not allowed to enter and are required to adhere to social distancing rules outside the entrance to your premises.

    Letters will have been sent to you encouraging dialogue to discuss your current circumstances and how or when payment can be made.

    If your current financial situation will make payment of these outstanding amounts very hard for you, please do discuss this with your agent and provide them with evidence of your current circumstances.

    They are empowered by the Council to agree on a sustainable payment plan with you or to make recommendations to the Council to waive the amount entirely.

    Alternatively, seek independent financial advice.


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