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Public Health Nursing

Last Updated 3:40pm, 3 September 2020


Introduction

Information about coronavirus is available in different formats and languages, including easy read, BSL and for people who are not online.

Service status

The Health Visiting and School Nursing Service remains open as normal (Monday to Friday 9.00 am to 5.00 pm) in order to continue to be responsive and to offer support to children, young people and their families at this time.

Their service is being delivered in a variety of ways, including:

  • via telephone calls
  • using video conferencing
  • community face-to-face appointments at local children’s centres
  • home visits

Where face-to-face contacts are offered, health visiting and school nursing staff will ring you to ask some COVID-19 assessment questions, in order to keep you and the staff safe.

The Service is also working with their partner agencies to identify vulnerable families and to offer them combined support.

The Public Health Nursing Hubs’ contact details can be found here.

Text messaging service for parents of young children

ChatHealth text messaging service

During these unsettling times, you may have health and wellbeing concerns about your baby or young child and be unsure how to get the help you need.

Health visitors are still here to help – you can text them for confidential advice and support about a wide range of issues.

Parent/carers of babies and child(ren) under 5, can send a text to:

Tel: 07520 631721

They can help with all kinds of things like:

  • sleep
  • feeding
  • breastfeeding
  • bottle feeding
  • introducing solids
  • toileting
  • child health
  • adjusting to parenting
  • toddler behaviour

Your ChatHealth messaging service is run by health visitors in Public Health Nursing at Devon County Council and is available Monday to Friday from 9 am to 5 pm.

We aim to reply to you within one working day and you should get an immediate bounce-back to confirm we received your text. Texts will not be seen outside of normal working hours.

If you need help before you hear back from us, contact your GP, NHS 111 or dial 999 if it is an emergency.

Text messaging service for 11-19 year olds

The ChatHealth text messaging service is also available for children and young people.

During these unsettling times, you may have health and wellbeing concerns about yourself as a young person aged 11-19, that you would like to discuss by text with a school nurse. This line is completely confidential meaning that we would not pass on anything you say to anyone else except in extreme circumstances (like if the health, safety or welfare of you or someone else is at significant risk).

We’re able to discuss a wide range of issues that might affect you and give you advice and support around these.

We can help with:

  • Relationships
  • Mental Health
  • Bullying
  • Self Harm
  • Alcohol
  • Healthy Eating
  • Drugs
  • Smoking
  • Sexual Health

Anyone aged 11-19 can send a text to 07520 631722

If you need help before you hear back from us, contact your GP, NHS 111 or dial 999 if it is an emergency.


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