Skip to content

Do you need help?

Last Updated 5:00pm, 1 May 2020


Information about coronavirus is available in different formats and languages, including easy read, BSL and for people who are not online.

Help for extremely vulnerable people who need urgent support

If you have received an NHS extremely vulnerable letter, registered for support on the government website but you have not received a food delivery, or you need other help because you are isolated please call Devon Coronavirus Emergency Helpline 0345 155 1011 (open Monday to Friday 8am-8pm and Saturday 9am-1pm).

If you are not already receiving support but need urgent help because of the coronavirus pandemic

If you need urgent help because of the coronavirus pandemic but don’t have any family, friends or neighbours to ask and are not receiving support directly from government, local authority or community services, you can contact your local district council.

They each have individual helplines set up to make it easier for you to get help with things like deliveries of essential food, household supplies and medicine as well as extra care and social contact.

Depending on what you need, they will be able to help you organise support through either their local hub, the NHS volunteer responder scheme or a local community group.

Emergency financial support is also available for those who need short term help to afford to pay for basic household essentials.

As well as practical support, they can also help you access information and advice on a range of things like ordering and paying for food online or over the phone, getting vouchers or e-payment cards for volunteers to use, increasing your financial independence and maintaining your general health and wellbeing.

You can also call them to raise concerns about someone in your community who you think needs help.

South Hams District Council Community Helpline01803 861297

Exeter City Council Community Wellbeing01392 265000

Mid Devon District Council Community Support Hotline01884 234387

North Devon Council Coronavirus Community Support Service 01271 388280

Torridge District Council COVID Information Line01237 428888

West Devon Borough Council Community Helpline01822 813683

Teignbridge District Council Coronavirus Hotline01626 215512

East Devon District Council Coronavirus Community Support Hub Hotline01395 571500