{"id":74896,"date":"2026-06-22T16:39:59","date_gmt":"2026-06-22T15:39:59","guid":{"rendered":"https:\/\/www.devon.gov.uk\/children-families-education\/?page_id=74896"},"modified":"2026-06-30T14:21:06","modified_gmt":"2026-06-30T13:21:06","slug":"communication-and-relationship-standard","status":"publish","type":"page","link":"https:\/\/www.devon.gov.uk\/children-families-education\/send-local-offer\/send-improvement\/communication-and-relationship-standard\/","title":{"rendered":"Communication and relationship standard"},"content":{"rendered":"<section class=\"page-section clearfix has_background_image has_mobile_background_image text-dark\" id=\"block_acf-block-6a43c2ba08631\"><div class=\"page-inner\"><div class=\"page-innerblocks\">\n<section class=\"parent-banner clearfix no-padding\" id=\"block_acf-block-6a43c2ba08699\"><div class=\"banner-outer\"><div class=\"grid-container\"><div class=\"banner-show parent-banner-outer parent-banner-1\" data-aos=\"fade\"><div class=\"grid-x grid-margin-x banner-top\"><div class=\"medium-6 large-7 cell medium-order-1 content-1\"><div class=\"banner-content\"><header><h1>Our communication and relationship standards<\/h1><\/header><p>Our SEND operations team is committed to open, respectful, and clear communication with every family. These standards set out what you can expect when you contact our service so you can feel confident in the way we work together.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n<\/div><\/div><\/section>\n\n<div class=\"page-section clearfix text-dark\" id=\"block_acf-block-6a43c2ba086c8\"><div class=\"page-inner\"><div class=\"grid-container\"><div class=\"grid-x grid-margin-x\"><div class=\"medium-12 large-12 cell\"><div class=\"page-innerblocks\">\n\n<h2 class=\"wp-block-heading has-text-align-center\">Our commitment to you<\/h2>\n\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"page-section clearfix text-dark\" id=\"block_acf-block-6a43c2ba0a2de\"><div class=\"page-inner\"><div class=\"grid-container\"><div class=\"grid-x grid-margin-x\"><div class=\"medium-12 large-12 cell\"><div class=\"page-innerblocks\">\n<div class=\"page-section-inner clearfix text-dark\" id=\"block_acf-block-6a43c2ba0a2fd\"><div class=\"grid-container\"><div class=\"grid-x grid-padding-x\"><div class=\"cell\"><div class=\"page-inner-innerblocks\">\n<div class=\"content-boxes clearfix\" id=\"block_acf-block-6a43c2ba0a321\"><ul class=\"grid-x grid-margin-x small-up-1 medium-up-1 large-up-1\"><li class=\"cell box-contents\"><div class=\"box-contents-inner has-svg\"><div class=\"box-icon\"><?xml version=\"1.0\" encoding=\"UTF-8\"?> <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 49.93 46.27\"><path fill=\"#212a5b\" d=\"M.29 32.3c.59 1.62 1.75 2.61 3.5 2.97 1.04.21 2.84.12 4.08.09.09 0 .16.07.16.15-.04 3.64-.04 6.44-.02 8.41 0 .48.04.91.1 1.29.01.08.04.15.08.22.52.89 1.23 1.08 2.11.56.06-.03.11-.08.16-.12l10.43-10.43s.08-.05.13-.05h24.34c2.74 0 4.56-2.08 4.56-4.75 0-15.3.02-23.56 0-24.76 0-.57.04-1.75-.22-2.53C48.96 1.11 47.25 0 44.57 0H4.77C2.07 0 0 1.94 0 4.63c.02 8.12 0 16.53 0 25.26 0 1.07.09 1.87.29 2.41m2.67-2.21c.02-.25.04-.5.04-.75V4.21c.14-.44.39-.79.77-1.04.23-.15.62-.23 1.17-.23h40.24c.65 0 1.14.24 1.46.73.21.32.31.82.31 1.52 0 11.85 0 20.32.02 25.42 0 .71-.25 1.24-.76 1.58-.28.18-.87.27-1.78.27-2.13-.02-9.95-.02-23.44 0-.94 0-1.2.03-1.9.7-3.61 3.42-6.12 5.88-7.54 7.38-.03.03-.15.19-.38.47-.08.1-.23.04-.23-.08.02-1.68.03-3.71.02-6.1 0-1.35-.07-2.36-1.76-2.39-.85 0-2.04 0-3.55.04-.91.02-1.49-.04-1.75-.18-.77-.43-1.04-1.31-.95-2.21\"><\/path><rect width=\"31.4\" height=\"2.98\" x=\"9.31\" y=\"10\" fill=\"#212a5b\" rx=\"1.42\" ry=\"1.42\"><\/rect><rect width=\"31.37\" height=\"2.95\" x=\"9.32\" y=\"16.28\" fill=\"#212a5b\" rx=\"1.45\" ry=\"1.45\"><\/rect><path fill=\"#212a5b\" d=\"m29.11 22.5-18.27-.03c-.8 0-1.44.64-1.44 1.44v.05c0 .8.64 1.44 1.44 1.44l18.27.03c.8 0 1.44-.64 1.44-1.44v-.05c0-.8-.64-1.44-1.44-1.44\"><\/path><\/svg> <\/div><h3><strong>Asking<\/strong> for your views and involvement<\/h3><div class=\"box-content list-col-1\"><ul>\n<li class=\"has-helvetica-neue-arial-font-family\">When under an EHC needs assessment or an EHC plan is being amended, we will ensure that an initial contact happens to help us to understand your views, expectations and questions.<\/li>\n<li class=\"has-helvetica-neue-arial-font-family\">We will communicate with you in the way that you find most supportive for example by telephone or via email.<\/li>\n<li class=\"has-helvetica-neue-arial-font-family\">Following your interactions with our team members we will ensure you are signposted to an opportunity to provide feedback on your experience.<\/li>\n<\/ul>\n<\/div><\/div><\/li><\/ul><\/div>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-abed67cc wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><div class=\"content-boxes clearfix repeatbox\" id=\"block_acf-block-6a43c2ba0a38f\"><ul class=\"grid-x grid-margin-x small-up-1 medium-up-1 large-up-1\"><li class=\"cell box-contents\"><div class=\"box-contents-inner has-svg\"><div class=\"box-icon\"><?xml version=\"1.0\" encoding=\"UTF-8\"?> <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" version=\"1.1\" viewBox=\"0 0 226.15 229.81\"><defs><style> .st0 { fill: #212a5b; } <\/style><\/defs><path class=\"st0\" d=\"M113.4,64.23c-.08-8.34-10.64-10.76-13.24-2.76-.11.33-.17.67-.17,1.02v58.89c0,.87.2,1.71.58,2.48.84,1.71,2.1,3.4,3.77,5.05,18.42,18.17,29.52,28.97,33.32,32.38,2.22,2.01,5.34,3.38,8.25,2.13,1.42-.61,2.4-1.52,2.93-2.73,1.69-3.79.53-6.76-2.44-9.55-10.64-10.02-19.72-19.71-31.41-30.52-1.11-1.02-1.73-2.46-1.7-3.96.27-18.05.31-35.54.11-52.45v.02Z\"><\/path><path class=\"st0\" d=\"M220.69,114.29c0,59.69-48.4,108.09-108.09,108.09S4.5,173.98,4.5,114.29,52.9,6.19,112.6,6.19s108.09,48.4,108.09,108.09M117.65,24.87c-48.93-2.74-90.82,35.16-93.59,84.66-2.78,49.48,34.67,91.83,83.57,94.57,48.93,2.74,90.82-35.16,93.59-84.66,2.78-49.48-34.67-91.83-83.57-94.57\"><\/path><\/svg> <\/div><h3><strong>Being<\/strong> available when people need to talk and making time to listen<\/h3><div class=\"box-content list-col-1\"><ul>\n<li class=\"has-helvetica-neue-arial-font-family\">Following our initial contact we will be clear about when you will hear from us next and we will make sure that you know how to get hold of us if you need to.<\/li>\n<\/ul>\n<\/div><\/div><\/li><\/ul><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"content-boxes clearfix repeatbox\" id=\"block_acf-block-6a43c2ba0a3bd\"><ul class=\"grid-x grid-margin-x small-up-1 medium-up-1 large-up-1\"><li class=\"cell box-contents\"><div class=\"box-contents-inner has-svg\"><div class=\"box-icon\"><?xml version=\"1.0\" encoding=\"UTF-8\"?> <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 29.16 29.2\"><path fill=\"#212a5b\" d=\"m27.52 19.13-5.34-2.76c-1.32-.68-2.89-.32-3.82.88l-.74 1.03-.22-.13c-1.32-.8-2.42-1.66-3.55-2.79-1.19-1.19-2.04-2.28-2.85-3.64l-.13-.22 1.07-.77c1.14-.89 1.49-2.48.82-3.78l-2.75-5.31C9.61.87 8.91.31 8.07.1c-.25-.06-.5-.1-.76-.1-.6 0-1.2.18-1.72.54L1.75 3.27A3.94 3.94 0 0 0 0 6.79c.09 1.39.24 2.5.45 3.27 1.05 4.02 3.54 8.16 7.03 11.65s7.63 5.99 11.65 7.03c.78.2 1.88.35 3.29.44 1.39.09 2.78-.6 3.52-1.75l2.74-3.98a3.027 3.027 0 0 0-1.16-4.33Zm-1.13 3.17-2.56 3.74c-.25.39-.67.63-1.12.63h-.13c-1.22-.08-2.19-.21-2.81-.37-3.59-.93-7.32-3.2-10.49-6.37-3.18-3.17-5.44-6.9-6.37-10.49-.16-.6-.29-1.6-.37-2.81-.03-.5.21-.97.64-1.26l3.66-2.59c.16-.12.37-.16.56-.11.2.05.36.18.45.35l2.65 5.1c.1.2.07.45-.08.58l-1.95 1.4c-.51.37-.68 1.07-.38 1.63 1.03 1.93 2.05 3.52 3.95 5.42 1.85 1.85 3.47 2.9 5.32 3.91.57.31 1.27.15 1.65-.37l1.37-1.91c.15-.19.41-.25.62-.15l5.13 2.66c.18.09.3.25.35.45.05.19.01.4-.1.56Z\"><\/path><\/svg> <\/div><h3><strong>Listening<\/strong> calmly and respectfully<\/h3><div class=\"box-content list-col-1\"><ul>\n<li class=\"has-helvetica-neue-arial-font-family\">We will listen to your views without judgement and we will be open and honest with you even when talking about difficult or challenging things.<\/li>\n<\/ul>\n<p><\/br><\/p>\n<\/div><\/div><\/li><\/ul><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-abed67cc wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"content-boxes clearfix repeatbox\" id=\"block_acf-block-6a43c2ba0ac04\"><ul class=\"grid-x grid-margin-x small-up-1 medium-up-1 large-up-1\"><li class=\"cell box-contents\"><div class=\"box-contents-inner has-svg\"><div class=\"box-icon\"><?xml version=\"1.0\" encoding=\"UTF-8\"?> <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 35.49 23.35\"><path fill=\"#212a5b\" d=\"M34.38 0H1.11C.5 0 0 .5 0 1.11v21.13c0 .61.5 1.11 1.11 1.11h33.27c.61 0 1.11-.5 1.11-1.11V1.11c0-.61-.5-1.11-1.11-1.11M17.75 11.78 2.93 2.22h29.64zm-6.08-1.28-9.45 9.4V4.41l9.45 6.1Zm5.47 3.53c.18.12.39.18.6.18s.42-.06.6-.18l3.51-2.26 9.41 9.35H4.14l9.44-9.39zm16.13-9.62v15.58l-9.51-9.45z\"><\/path><\/svg> <\/div><h3><strong>Responding<\/strong> promptly and following up<\/h3><div class=\"box-content list-col-1\"><ul>\n<li class=\"has-helvetica-neue-arial-font-family\">If you contact us, we will respond within 5 working days. Following a conversation with the SEND operations team, we will provide a short summary of our conversation and agreed next steps.<\/li>\n<\/ul>\n<\/div><\/div><\/li><\/ul><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"content-boxes clearfix repeatbox\" id=\"block_acf-block-6a43c2ba0ac64\"><ul class=\"grid-x grid-margin-x small-up-1 medium-up-1 large-up-1\"><li class=\"cell box-contents\"><div class=\"box-contents-inner has-svg\"><div class=\"box-icon\"><?xml version=\"1.0\" encoding=\"UTF-8\"?> <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 44.23 42.34\"><path fill=\"#212a5b\" d=\"M25.84 26.62c0-.78-.63-1.41-1.41-1.41H9.6c-.78 0-1.41.63-1.41 1.41s.63 1.41 1.41 1.41h14.83c.78 0 1.41-.63 1.41-1.41M9.61 20.87h14.83c.78 0 1.41-.63 1.41-1.41s-.63-1.41-1.41-1.41H9.61c-.78 0-1.41.63-1.41 1.41s.63 1.41 1.41 1.41M8.19 33.78c0 .78.64 1.41 1.41 1.41h12.11l.64-2.82H9.6c-.78 0-1.41.64-1.41 1.41\"><\/path><path fill=\"#212a5b\" d=\"M31.21 38.65c0 .47-.38.87-.87.87H3.69a.87.87 0 0 1-.87-.87V3.69c0-.47.38-.87.87-.87h16.65v7.2c0 2.05 1.65 3.69 3.69 3.69h7.17v8.49l2.85-2.85v-6.12c0-.99-.4-1.9-1.11-2.61l-9.51-9.54C22.72.4 21.78 0 20.82 0H3.69C1.65 0 0 1.65 0 3.69v34.95c0 2.04 1.65 3.68 3.69 3.69h26.65c2.05 0 3.72-1.67 3.72-3.69v-4.68l-2.85 2.85v1.83ZM23.17 4.82l6.07 6.07h-5.2c-.49 0-.87-.38-.87-.87z\"><\/path><path fill=\"#212a5b\" d=\"m25 36.72 3.6-.8c.14-.05.28-.12.4-.24l1.03-1.01-3.97-3.97-1.01 1.01c-.12.12-.21.26-.23.42l-.82 3.6c-.14.59.4 1.13 1.01.99zm2.57-7.51 3.95 3.96 9.2-9.18-3.98-3.97zm16.41-9.71-2.78-2.77a.824.824 0 0 0-1.17-.01l-.01.01-1.79 1.79 3.97 3.97 1.76-1.79c.33-.33.33-.87 0-1.2z\"><\/path><\/svg> <\/div><h3><strong>Reviewing<\/strong> regularly<\/h3><div class=\"box-content list-col-1\"><ul>\n<li class=\"has-helvetica-neue-arial-font-family\">If you have an active EHC assessment or amendment underway, we will keep in touch with you regularly and will work with you on how often this should be.<\/li>\n<\/ul>\n<\/div><\/div><\/li><\/ul><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-abed67cc wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"content-boxes clearfix repeatbox\" id=\"block_acf-block-6a43c2ba0ac91\"><ul class=\"grid-x grid-margin-x small-up-1 medium-up-1 large-up-1\"><li class=\"cell box-contents\"><div class=\"box-contents-inner has-svg\"><div class=\"box-icon\"><?xml version=\"1.0\" encoding=\"UTF-8\"?> <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 33.19 31.71\"><path fill=\"#212a5b\" d=\"M29.13 2.17h-2.78V1.11c0-.61-.5-1.11-1.11-1.11s-1.11.5-1.11 1.11v1.06h-6.44V1.11c0-.61-.5-1.11-1.11-1.11s-1.11.5-1.11 1.11v1.06H9.03V1.11C9.03.5 8.53 0 7.92 0S6.81.5 6.81 1.11v1.06H4.03C1.82 2.17 0 3.99 0 6.22v21.43c0 2.24 1.82 4.06 4.06 4.06h25.07c2.24 0 4.06-1.82 4.06-4.06V6.22c0-2.24-1.82-4.06-4.06-4.06Zm1.84 25.48c0 1.02-.83 1.84-1.84 1.84H4.06c-1.02 0-1.84-.83-1.84-1.84V11.18h28.76v16.48h-.01Zm0-18.68H2.21V6.23c0-1.02.83-1.84 1.84-1.84h2.78v1.06c0 .61.5 1.11 1.11 1.11s1.11-.5 1.11-1.11V4.39h6.44v1.06c0 .61.5 1.11 1.11 1.11s1.11-.5 1.11-1.11V4.39h6.44v1.06c0 .61.5 1.11 1.11 1.11s1.11-.5 1.11-1.11V4.39h2.78c1.02 0 1.84.83 1.84 1.84v2.74z\"><\/path><path fill=\"#212a5b\" d=\"M6.68 16.27h3.23c.6 0 1.08-.48 1.08-1.08s-.48-1.08-1.08-1.08H6.68c-.6 0-1.08.48-1.08 1.08s.48 1.08 1.08 1.08m16.6 0h3.23c.6 0 1.08-.48 1.08-1.08s-.48-1.08-1.08-1.08h-3.23c-.6 0-1.08.48-1.08 1.08s.48 1.08 1.08 1.08m-8.3 0h3.23c.6 0 1.08-.48 1.08-1.08s-.48-1.08-1.08-1.08h-3.23c-.6 0-1.08.48-1.08 1.08s.48 1.08 1.08 1.08m-8.3 5.12h3.23c.6 0 1.08-.48 1.08-1.08s-.48-1.08-1.08-1.08H6.68c-.6 0-1.08.48-1.08 1.08s.48 1.08 1.08 1.08m16.6 0h3.23c.6 0 1.08-.48 1.08-1.08s-.48-1.08-1.08-1.08h-3.23c-.6 0-1.08.48-1.08 1.08s.48 1.08 1.08 1.08m-8.3 0h3.23c.6 0 1.08-.48 1.08-1.08s-.48-1.08-1.08-1.08h-3.23c-.6 0-1.08.48-1.08 1.08s.48 1.08 1.08 1.08m-8.3 5.11h3.23c.6 0 1.08-.48 1.08-1.08s-.48-1.08-1.08-1.08H6.68c-.6 0-1.08.48-1.08 1.08s.48 1.08 1.08 1.08m16.6 0h3.23c.6 0 1.08-.48 1.08-1.08s-.48-1.08-1.08-1.08h-3.23c-.6 0-1.08.48-1.08 1.08s.48 1.08 1.08 1.08m-8.3 0h3.23c.6 0 1.08-.48 1.08-1.08s-.48-1.08-1.08-1.08h-3.23c-.6 0-1.08.48-1.08 1.08s.48 1.08 1.08 1.08\"><\/path><\/svg> <\/div><h3><strong>Providing<\/strong> all the information needed in a timely way, in a form that will be understood<\/h3><div class=\"box-content list-col-1\"><ul>\n<li class=\"has-helvetica-neue-arial-font-family\">We will take time to explain the EHC assessment or amendment process with you during our initial contact and what you should expect. We will keep you updated if staff members change.<\/li>\n<\/ul>\n<\/div><\/div><\/li><\/ul><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"content-boxes clearfix repeatbox\" id=\"block_acf-block-6a43c2ba0acb2\"><ul class=\"grid-x grid-margin-x small-up-1 medium-up-1 large-up-1\"><li class=\"cell box-contents\"><div class=\"box-contents-inner has-svg\"><div class=\"box-icon\"><?xml version=\"1.0\" encoding=\"UTF-8\"?> <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 26.09 24.84\"><path fill=\"#212b5b\" d=\"M25.67 11.5c0-1.4-1.14-2.53-2.53-2.53h-5.77c.23-1.22.64-3.45.9-4.7.36-1.77-.49-3.16-2.32-3.84-.57-.21-1.16-.17-1.69.1-.52.27-.9.78-1.05 1.37l-.61 2.45c-.66 2.53-3.61 6-3.65 6.05-.25.29-.57.52-.91.67v-.25c0-.41-.33-.74-.74-.74H.74c-.41 0-.74.33-.74.74v11.47c0 .41.33.74.74.74h6.54c.35 0 .63-.25.71-.57.34.19.68.41 1.04.66 1.15.8 2.46 1.73 4.87 1.73h7.6c1.4 0 2.55-1.14 2.55-2.55 0-.57-.2-1.1-.52-1.53.64-.46 1.05-1.21 1.05-2.06 0-.57-.19-1.1-.51-1.53.63-.46 1.05-1.21 1.05-2.06 0-.57-.19-1.1-.52-1.53.64-.46 1.06-1.21 1.06-2.07v-.02zM6.54 21.53H1.48v-9.98h5.06zm16.59-8.97h-1.37c-.41 0-.74.33-.74.74s.33.74.74.74h.83c.58 0 1.05.47 1.05 1.05s-.47 1.06-1.05 1.06H21c-.41 0-.74.33-.74.74s.33.74.74.74h1.05c.58 0 1.05.47 1.05 1.05s-.47 1.06-1.05 1.06h-1.48c-.41 0-.74.33-.74.74s.33.74.74.74h.94c.58 0 1.06.47 1.06 1.05s-.48 1.06-1.06 1.06h-7.6c-1.94 0-2.95-.72-4.02-1.46-.56-.4-1.15-.8-1.85-1.08v-8.18c.79-.21 1.51-.65 2.05-1.29.12-.15 3.2-3.76 3.96-6.64l.61-2.46c.04-.17.15-.32.3-.41.11-.05.27-.1.48-.02 1.52.57 1.52 1.51 1.38 2.16-.37 1.81-1.06 5.6-1.06 5.6-.04.22.02.45.16.61.15.17.36.27.57.27h6.66c.58 0 1.05.47 1.05 1.05s-.47 1.06-1.05 1.06z\"><\/path><path fill=\"#212b5b\" d=\"M4.01 20.32c.62 0 1.13-.51 1.13-1.13s-.51-1.13-1.13-1.13-1.13.51-1.13 1.13.51 1.13 1.13 1.13\"><\/path><\/svg> <\/div><h3><strong>Striving<\/strong> to use positive and constructive language<\/h3><div class=\"box-content list-col-1\"><ul>\n<li class=\"has-helvetica-neue-arial-font-family\">We will work in partnership with you to approach our work positively and practically, working together to jointly generate solutions.<\/li>\n<\/ul>\n<\/div><\/div><\/li><\/ul><\/div><\/div>\n<\/div>\n\n\n<div class=\"content-boxes clearfix\" id=\"block_acf-block-6a43c2ba0ace0\"><ul class=\"grid-x grid-margin-x small-up-1 medium-up-1 large-up-1\"><li class=\"cell box-contents\"><div class=\"box-contents-inner has-svg\"><div class=\"box-icon\"><?xml version=\"1.0\" encoding=\"UTF-8\"?> <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Layer_1\" version=\"1.1\" viewBox=\"0 0 59.69 59.69\"><defs><style>.st0{fill:#212a5b}<\/style><\/defs><path d=\"M21.5 7.95c-.94 0-1.7.76-1.7 1.7s.76 1.7 1.7 1.7c5.59 0 10.14 4.55 10.14 10.14 0 .94.76 1.7 1.7 1.7s1.7-.76 1.7-1.7c0-7.47-6.08-13.55-13.55-13.55Z\" class=\"st0\"><\/path><path d=\"M58.53 52.51 45.67 39.65a1.84 1.84 0 0 0-2.59 0l-.21.21-4.74-4.74C41.17 31.41 43 26.67 43 21.5 43 9.65 33.36 0 21.5 0S0 9.65 0 21.5 9.65 43 21.5 43c5.16 0 9.91-1.83 13.62-4.87l4.74 4.74-.21.21a1.84 1.84 0 0 0 0 2.59l12.86 12.86a3.94 3.94 0 0 0 5.59 0l.43-.43a3.94 3.94 0 0 0 0-5.59h-.01ZM21.5 38.74C11.99 38.74 4.26 31 4.26 21.5S11.99 4.26 21.5 4.26 38.74 12 38.74 21.5 31 38.74 21.5 38.74\" class=\"st0\"><\/path><\/svg> <\/div><h3><strong>How<\/strong> we monitor our work<\/h3><div class=\"box-content list-col-1\"><ul>\n<li class=\"has-helvetica-neue-arial-font-family\">We will collect information about the number of initial contacts that are happening and will work with the team to build confidence and capacity to support this where these contacts are not being delivered.<\/li>\n<li class=\"has-helvetica-neue-arial-font-family\">We will work with our digital team to support us to collect data about the volume of emails each EHC partner receives and the response times so we can make sure that responses are timely and suitable.<\/li>\n<li class=\"has-helvetica-neue-arial-font-family\">We will review complaints and compliments as they come into the LA and where they relate to the standard of communications, we will follow-up with the team member involved and offer support where appropriate.<\/li>\n<\/ul>\n<\/div><\/div><\/li><\/ul><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n<div class=\"page-section clearfix text-dark\" id=\"block_acf-block-6a43c2ba0ad0b\"><div class=\"page-inner\"><div class=\"grid-container\"><div class=\"grid-x grid-margin-x\"><div class=\"medium-12 large-12 cell\"><div class=\"page-innerblocks\">\n<div class=\"page-section-inner clearfix text-dark\" id=\"block_acf-block-6a43c2ba0ad2f\"><div class=\"page-inner-innerblocks\">\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dcc-widedots\"\/>\n\n\n<section class=\"document-download-list clearfix\" id=\"block_acf-block-6a43c2ba0ad50\"><header class=\"content-heading\"><h2>Downloads<\/h2><\/header><ul class=\"content-download\"><li class=\"content-download-inner\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" class=\"icon\" data-name=\"Layer 1\" viewBox=\"0 0 99 140\"><path d=\"M12 12h75v27H12V12Zm0 47h9v9h-9v-9Zm0 18h9v9h-9v-9Zm0 18h9v9h-9v-9Zm0 18h9v9h-9v-9Zm18-54h57v9H30v-9Zm0 18h39v9H30v-9Zm0 18h57v9H30v-9Zm0 18h48v9H30v-9Z\" style=\"fill:#767676\/*b1b4b6*\/;stroke-width:0\"\/><\/svg><div class=\"details\"><h3><a href=\"https:\/\/devoncc.sharepoint.com\/:b:\/s\/PublicDocs\/Education\/IQAwUTpbApcbR6DOF_Yr12aJASgp6rlL8FeAhGyq9z74M7k?e=xlXLIZ\" rel=\"noopener\">Communication and relationship standards (Printable version)<\/a><\/h3><p class=\"description\">Download the communication and relationship standard in a print ready format.<\/p><p class=\"meta\">PDF, KB<\/p><\/div><\/li><\/ul><\/section>\n<\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":945,"featured_media":0,"parent":74647,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"page-landing.php","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-74896","page","type-page","status-publish","hentry"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-07-11 12:32:57","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.devon.gov.uk\/children-families-education\/wp-json\/wp\/v2\/pages\/74896","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.devon.gov.uk\/children-families-education\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.devon.gov.uk\/children-families-education\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/children-families-education\/wp-json\/wp\/v2\/users\/945"}],"replies":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/children-families-education\/wp-json\/wp\/v2\/comments?post=74896"}],"version-history":[{"count":4,"href":"https:\/\/www.devon.gov.uk\/children-families-education\/wp-json\/wp\/v2\/pages\/74896\/revisions"}],"predecessor-version":[{"id":75108,"href":"https:\/\/www.devon.gov.uk\/children-families-education\/wp-json\/wp\/v2\/pages\/74896\/revisions\/75108"}],"up":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/children-families-education\/wp-json\/wp\/v2\/pages\/74647"}],"wp:attachment":[{"href":"https:\/\/www.devon.gov.uk\/children-families-education\/wp-json\/wp\/v2\/media?parent=74896"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}