{"id":118,"date":"2020-03-03T16:30:17","date_gmt":"2020-03-03T16:30:17","guid":{"rendered":"https:\/\/beta.devon.gov.uk\/educationandfamilies\/?page_id=118"},"modified":"2025-05-07T09:56:13","modified_gmt":"2025-05-07T08:56:13","slug":"what-to-do-if-youre-not-happy-with-a-decision","status":"publish","type":"page","link":"https:\/\/www.devon.gov.uk\/children-families-education\/send-local-offer\/working-together\/what-to-do-if-youre-not-happy-with-a-decision\/","title":{"rendered":"What to do if you&#8217;re not happy with a decision"},"content":{"rendered":"\n<p>Unfortunately, sometimes things go wrong, and when they do you have the right to raise your concerns or complain formally.<\/p>\n\n\n\n<p>If you have an issue with a provider, whether it&#8217;s a school, social care or health service or private company, you should talk to them first and try to solve the problem together.<\/p>\n\n\n\n<p>If you don\u2019t feel confident doing this by yourself you can ask the <a href=\"https:\/\/devonias.org.uk\/contact-us\/\" rel=\"noopener\">Devon Information Advice and Support for SEND service (DIAS)<\/a> for help and support.<\/p>\n\n\n\n<p>If your complaint is related to the Education, Health and Care Plan (EHCP) process, there are laws that affect how you complain. Please <a href=\"https:\/\/www.devon.gov.uk\/children-families-education\/send-local-offer\/education-health-and-care-plans\/disagreeing-with-decisions\/\">read our information about EHCPs<\/a>\u00a0for help with appeals, mediation and complaints.<\/p>\n\n\n\n<p>Follow government guidance if you want to <a href=\"https:\/\/www.gov.uk\/complain-about-school\/sen-complaints\" rel=\"noopener\">complain about the support you are receiving from a school<\/a>.<\/p>\n\n\n\n<p>To complain about Devon County Council services please&nbsp;<a href=\"https:\/\/www.devon.gov.uk\/haveyoursay\/feedback-and-complaints\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-wpel-link=\"exclude\">contact the Customer Relations Team<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Advice about what you can do if something has gone wrong and the services that can be used to help resolve disagreements.<\/p>\n","protected":false},"author":29,"featured_media":0,"parent":20,"menu_order":11,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-118","page","type-page","status-publish","hentry"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-05-03 20:41:35","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.devon.gov.uk\/children-families-education\/wp-json\/wp\/v2\/pages\/118","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.devon.gov.uk\/children-families-education\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.devon.gov.uk\/children-families-education\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/children-families-education\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/children-families-education\/wp-json\/wp\/v2\/comments?post=118"}],"version-history":[{"count":3,"href":"https:\/\/www.devon.gov.uk\/children-families-education\/wp-json\/wp\/v2\/pages\/118\/revisions"}],"predecessor-version":[{"id":67892,"href":"https:\/\/www.devon.gov.uk\/children-families-education\/wp-json\/wp\/v2\/pages\/118\/revisions\/67892"}],"up":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/children-families-education\/wp-json\/wp\/v2\/pages\/20"}],"wp:attachment":[{"href":"https:\/\/www.devon.gov.uk\/children-families-education\/wp-json\/wp\/v2\/media?parent=118"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}