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Paying for care

Pay a social care bill


If you are in receipt of a community care service, or are having a respite or short stay in a residential or nursing care home, you will usually receive a bill (known as a Statement of Account) every 4 weeks. You will need to pay the bill within 14 days of it being issued and you can pay by Direct Debit, by credit or debit card payment or online. You can also pay over the counter at any bank, building society or post office.

If you are in residential or nursing care on a long term basis, you will receive a payment schedule with the outcome of your financial assessment. Payments are still due on a 4 x weekly basis.

The easiest way for you to pay is by Direct Debit and we’ll send a Direct Debit mandate with the outcome of your financial assessment.

Full details of how to pay are on the back of every bill we send you.

If you have your support as a direct payment paid into a private bank account or managed account, you will not be sent a bill. Instead, you will need to pay your assessed weekly contribution amount into your direct payment account to ensure you have enough money to pay for your services.

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