{"id":52180,"date":"2026-09-02T16:29:58","date_gmt":"2026-09-02T15:29:58","guid":{"rendered":"https:\/\/www.devon.gov.uk\/adult-social-care\/?page_id=52180"},"modified":"2026-09-03T15:50:18","modified_gmt":"2026-09-03T14:50:18","slug":"devon-carers","status":"publish","type":"page","link":"https:\/\/www.devon.gov.uk\/adult-social-care\/care-and-support\/devon-carers\/","title":{"rendered":"Devon Carers"},"content":{"rendered":"\n
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Photo by Centre for Ageing Better on Unsplash<\/figcaption><\/figure>\n\n\n\n

What is Devon Carers?<\/h3>\n\n\n\n

Devon Carers is a free service that provides information, advice, assessments and practical support to unpaid carers across Devon. The service is commissioned by Devon County Council and NHS Devon. Its purpose is to help carers maintain their own health and wellbeing, access support, understand their rights and continue in their caring role.<\/p>\n\n\n\n

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Information about the new arrangements for carers should be sent to you from us, via Westbank Health and Care. If you are a carer and have not received any correspondence please contact us on carersstrategy-mailbox@devon.gov.uk<\/a><\/p>\n<\/blockquote>\n\n\n\n

Who does Devon Carers support?<\/h3>\n\n\n\n

Devon Carers supports:
\u2022 Adult unpaid carers who look after an adult family member, partner, friend or neighbour.
\u2022 Adults who are new to caring and need information and guidance.
\u2022 Young adult carers aged 18 to 24.
\u2022 Working-age carers.
\u2022 Carers supporting people with specific conditions such as dementia, mental health conditions, autism, cancer, learning disabilities, physical conditions, addiction and age-related frailty.<\/p>\n\n\n\n

The service mainly supports carers where the person receiving care lives within the Devon County Council area. Different services are available in Plymouth and Torbay.<\/p>\n\n\n\n

What’s happening to the service?<\/h3>\n\n\n\n

New arrangements will be in place for Carers’ services from 1 October, but it will continue with the same \u00a32.3 million budget and offer the same support and advice.<\/p>\n\n\n\n

Under procurement law, the current contract delivered by Westbank Health and Care on behalf of Devon County Council, cannot<\/strong> be renewed again.<\/p>\n\n\n\n

Carers\u2019 assessments, reviews and the Carers Helpline will be brought in-house to be delivered directly by Devon County Council.<\/p>\n\n\n\n

Experienced staff who currently deliver carers\u2019 assessments, reviews and helpline support are expected to transfer to the County Council in order to support a smooth changeover for carers. Carers will receive the same support from many of the same team they already know.<\/p>\n\n\n\n

Peer support services and carer ambassador services are being recommissioned with new contracts. Existing providers, including Westbank Health and Care, have been invited to bid.<\/p>\n\n\n\n

We are also working with voluntary, community and social enterprise organisations to develop a new Carer Wellbeing Alliance, bringing together local organisations to provide community-based support, information, advice and wellbeing opportunities closer to home.<\/p>\n\n\n\n

Arrangements with Citizens Advice for support to unpaid carers will continue as normal.<\/p>\n\n\n\n

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Photo by Centre for Ageing Better on Unsplash<\/figcaption><\/figure>\n\n\n\n

What services will be available?<\/h3>\n\n\n