{"id":52180,"date":"2026-09-02T16:29:58","date_gmt":"2026-09-02T15:29:58","guid":{"rendered":"https:\/\/www.devon.gov.uk\/adult-social-care\/?page_id=52180"},"modified":"2026-09-28T15:05:11","modified_gmt":"2026-09-28T14:05:11","slug":"devon-carers","status":"publish","type":"page","link":"https:\/\/www.devon.gov.uk\/adult-social-care\/care-and-support\/devon-carers\/","title":{"rendered":"New arrangements for carers&#8217; services"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/www.devon.gov.uk\/adult-social-care\/wp-content\/uploads\/sites\/157\/2026\/09\/Copy-of-hero-image-for-news-website-2026-09-01T141819.998-800x450.jpg\" alt=\"Man looking at a photo album with his carer\" class=\"wp-image-52288\" srcset=\"https:\/\/www.devon.gov.uk\/adult-social-care\/wp-content\/uploads\/sites\/157\/2026\/09\/Copy-of-hero-image-for-news-website-2026-09-01T141819.998-800x450.jpg 800w, https:\/\/www.devon.gov.uk\/adult-social-care\/wp-content\/uploads\/sites\/157\/2026\/09\/Copy-of-hero-image-for-news-website-2026-09-01T141819.998-300x169.jpg 300w, https:\/\/www.devon.gov.uk\/adult-social-care\/wp-content\/uploads\/sites\/157\/2026\/09\/Copy-of-hero-image-for-news-website-2026-09-01T141819.998-768x432.jpg 768w, https:\/\/www.devon.gov.uk\/adult-social-care\/wp-content\/uploads\/sites\/157\/2026\/09\/Copy-of-hero-image-for-news-website-2026-09-01T141819.998-640x360.jpg 640w, https:\/\/www.devon.gov.uk\/adult-social-care\/wp-content\/uploads\/sites\/157\/2026\/09\/Copy-of-hero-image-for-news-website-2026-09-01T141819.998-1024x576.jpg 1024w, https:\/\/www.devon.gov.uk\/adult-social-care\/wp-content\/uploads\/sites\/157\/2026\/09\/Copy-of-hero-image-for-news-website-2026-09-01T141819.998.jpg 1200w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption class=\"wp-element-caption\">Photo by Centre for Ageing Better on Unsplash<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Supporting unpaid carers in Devon<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Devon County Council and NHS Devon are committed to ensuring unpaid carers can access the advice, information and support they need to maintain their own health and wellbeing while continuing in their caring role.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">From 1 October, new arrangements for carers support will be introduced across Devon. These changes build on the strengths of existing services while creating a more connected and sustainable model of support for carers and the communities around them.<br><br>The new carers service, <strong>Caring in Devon<\/strong>, has been designed to make it easier for carers to access information, advice, assessments, wellbeing support and community-based services. It will bring together Devon County Council, local voluntary and community organisations, and carers themselves to improve outcomes for people who provide unpaid care.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are currently receiving support as a carer, there is nothing you need to do. We are working closely with providers and staff to ensure a smooth transition and continuity of support.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Information about the new arrangements for carers should be sent to you from us, via Westbank Health and Care. If you are a carer and have not received any correspondence please contact us on <a href=\"mailto:carersstrategy-mailbox@devon.gov.uk\" target=\"_blank\" rel=\"noreferrer noopener\">carersstrategy-mailbox@devon.gov.uk<\/a><\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">Who does Caring in Devon support?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Caring in Devon supports:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Adult unpaid carers who look after an adult family member, partner, friend or neighbour.<\/li>\n\n\n\n<li>Adults who are new to caring and need information and guidance.<\/li>\n\n\n\n<li>Young adult carers aged 18 to 24.<\/li>\n\n\n\n<li>Working-age carers.<\/li>\n\n\n\n<li>Carers supporting people with specific conditions such as dementia, mental health conditions, autism, cancer, learning disabilities, physical conditions, addiction and age-related frailty.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The service mainly supports carers where the person receiving care lives within the Devon County Council area. Different services are available in Plymouth and Torbay.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/www.devon.gov.uk\/adult-social-care\/wp-content\/uploads\/sites\/157\/2026\/09\/Copy-of-hero-image-for-news-website-2026-09-01T142003.539-800x450.jpg\" alt=\"People sat having a drink while chatting\" class=\"wp-image-52287\" srcset=\"https:\/\/www.devon.gov.uk\/adult-social-care\/wp-content\/uploads\/sites\/157\/2026\/09\/Copy-of-hero-image-for-news-website-2026-09-01T142003.539-800x450.jpg 800w, https:\/\/www.devon.gov.uk\/adult-social-care\/wp-content\/uploads\/sites\/157\/2026\/09\/Copy-of-hero-image-for-news-website-2026-09-01T142003.539-300x169.jpg 300w, https:\/\/www.devon.gov.uk\/adult-social-care\/wp-content\/uploads\/sites\/157\/2026\/09\/Copy-of-hero-image-for-news-website-2026-09-01T142003.539-768x432.jpg 768w, https:\/\/www.devon.gov.uk\/adult-social-care\/wp-content\/uploads\/sites\/157\/2026\/09\/Copy-of-hero-image-for-news-website-2026-09-01T142003.539-640x360.jpg 640w, https:\/\/www.devon.gov.uk\/adult-social-care\/wp-content\/uploads\/sites\/157\/2026\/09\/Copy-of-hero-image-for-news-website-2026-09-01T142003.539-1024x576.jpg 1024w, https:\/\/www.devon.gov.uk\/adult-social-care\/wp-content\/uploads\/sites\/157\/2026\/09\/Copy-of-hero-image-for-news-website-2026-09-01T142003.539.jpg 1200w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption class=\"wp-element-caption\">Photo by Centre for Ageing Better on Unsplash<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">What support will be available?<\/h3>\n\n\n<div class=\"accordion-tabs-block\"><ul class=\"accordion\" id=\"block_acf-block-6aba7414adc95\" data-responsive-accordion-tabs=\"accordion medium-accordion large-accordion\" data-allow-all-closed=\"true\" data-multi-expand=\"true\"><li id=\"item-6aba7414adc95-0\" class=\"accordion-item\" data-accordion-item=\"\"><a href=\"#\" class=\"accordion-title\"><span>Information and advice<\/span><\/a><div class=\"accordion-content\" data-tab-content><p>From 1 October, a new carers service will continue to provide information about:<\/p>\n<p>\u2022 Carers&#8217; rights and the Care Act 2014<br \/>\n\u2022 Employment and flexible working<br \/>\n\u2022 Welfare benefits and finances<br \/>\n\u2022 Cost of living support<br \/>\n\u2022 Emergency planning<br \/>\n\u2022 Future planning and bereavement<br \/>\n\u2022 Health and wellbeing<br \/>\n\u2022 Condition-specific caring information<br \/>\n\u2022 Regular updates for carers<\/p>\n<\/div><\/li><li id=\"item-6aba7414adc95-1\" class=\"accordion-item\" data-accordion-item=\"\"><a href=\"#\" class=\"accordion-title\"><span>Carers assessments and reviews<\/span><\/a><div class=\"accordion-content\" data-tab-content><p>Carers&#8217; assessments and reviews will be provided directly by Devon County Council.<\/p>\n<p>The skilled and experienced staff who currently deliver these services through Westbank will transfer to the Council, meaning carers will continue to receive support from people they already know and trust. If you already have an appointment booked, it will go ahead as planned.<\/p>\n<p>Bringing carers&#8217; assessments into Devon County Council will help us take a more joined-up approach to supporting carers and the people they care for. Where appropriate, this may include coordinating a carer&#8217;s assessment alongside the Care Act assessment of the person they care for, helping to reduce duplication and ensuring support is planned more effectively.<\/p>\n<p>For an assessment if you are caring for a child or young person under 18 with a disability, please visit <a href=\"https:\/\/www.devon.gov.uk\/children-families-education\/send-local-offer\/social-care-support\/parent-carers-needs-assessment\/\">https:\/\/www.devon.gov.uk\/children-families-education\/send-local-offer\/social-care-support\/parent-carers-needs-assessment\/<\/a><\/p>\n<\/div><\/li><li id=\"item-6aba7414adc95-2\" class=\"accordion-item\" data-accordion-item=\"\"><a href=\"#\" class=\"accordion-title\"><span>A dedicated Carers Helpline<\/span><\/a><div class=\"accordion-content\" data-tab-content><p>The Carers Helpline will also be moving to Devon County Council and will continue to be staffed by the same knowledgeable and experienced team transferring from Westbank.<\/p>\n<p>The helpline will remain the dedicated first point of contact for carers seeking information, advice and support, and the telephone number will stay the same.<\/p>\n<p>Whether you are a new or existing carer, the Carers Helpline can help you access the information, guidance, and support available to you.<\/p>\n<\/div><\/li><li id=\"item-6aba7414adc95-3\" class=\"accordion-item\" data-accordion-item=\"\"><a href=\"#\" class=\"accordion-title\"><span>Peer support groups<\/span><\/a><div class=\"accordion-content\" data-tab-content><p>This service is being recommissioned but will continue to offer online and face-to-face peer support groups where carers can meet others in similar situations, share experiences and reduce feelings of isolation. Groups are available for specific caring circumstances and interests.<\/p>\n<\/div><\/li><li id=\"item-6aba7414adc95-4\" class=\"accordion-item\" data-accordion-item=\"\"><a href=\"#\" class=\"accordion-title\"><span>Carer Ambassador opportunities<\/span><\/a><div class=\"accordion-content\" data-tab-content><\/div><\/li><li id=\"item-6aba7414adc95-5\" class=\"accordion-item\" data-accordion-item=\"\"><a href=\"#\" class=\"accordion-title\"><span>Emergency and hospital planning support<\/span><\/a><div class=\"accordion-content\" data-tab-content><p>Advice and support will continue to be available to help carers who are supporting someone in or leaving hospital. We will work with health and care colleagues so carers are not left without help. This includes:<br \/>\n\u2022 Emergency Plans<br \/>\n\u2022 Alert Cards<br \/>\n\u2022 Escalation Plans<br \/>\n\u2022 Hospital discharge and planning information<\/p>\n<\/div><\/li><li id=\"item-6aba7414adc95-6\" class=\"accordion-item\" data-accordion-item=\"\"><a href=\"#\" class=\"accordion-title\"><span>Wellbeing and short break opportunities <\/span><\/a><div class=\"accordion-content\" data-tab-content><p>Carers will be able to take breaks through:<br \/>\n\u2022 Carer Friendly Breaks<br \/>\n\u2022 Carefree hotel break scheme<br \/>\n\u2022 Wellbeing and self-care resources<br \/>\n\u2022 Emotional health support and counselling signposting<\/p>\n<\/div><\/li><li id=\"item-6aba7414adc95-7\" class=\"accordion-item\" data-accordion-item=\"\"><a href=\"#\" class=\"accordion-title\"><span>Community-based support through local organisations<\/span><\/a><div class=\"accordion-content\" data-tab-content><\/div><\/li><li id=\"item-6aba7414adc95-8\" class=\"accordion-item\" data-accordion-item=\"\"><a href=\"#\" class=\"accordion-title\"><span>Technology-enabled support and digital resources<\/span><\/a><div class=\"accordion-content\" data-tab-content><p>The service offers access to digital resources including:<br \/>\n\u2022 Carers UK Digital Resources<br \/>\n\u2022 Bridgit Care, an AI-powered information and support platform commissioned by Devon County Council to complement existing services.<\/p>\n<p>These digital tools are <strong>not<\/strong> replacing human support, carers\u2019 assessments, reviews or the helpline. They are an additional tool to provide extra information and signposting.<\/p>\n<\/div><\/li><\/ul><\/div>\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/www.devon.gov.uk\/adult-social-care\/wp-content\/uploads\/sites\/157\/2026\/09\/Copy-of-hero-image-for-news-website-2026-09-01T142026.976-800x450.jpg\" alt=\"Carer reading a book with a man\" class=\"wp-image-52289\" srcset=\"https:\/\/www.devon.gov.uk\/adult-social-care\/wp-content\/uploads\/sites\/157\/2026\/09\/Copy-of-hero-image-for-news-website-2026-09-01T142026.976-800x450.jpg 800w, https:\/\/www.devon.gov.uk\/adult-social-care\/wp-content\/uploads\/sites\/157\/2026\/09\/Copy-of-hero-image-for-news-website-2026-09-01T142026.976-300x169.jpg 300w, https:\/\/www.devon.gov.uk\/adult-social-care\/wp-content\/uploads\/sites\/157\/2026\/09\/Copy-of-hero-image-for-news-website-2026-09-01T142026.976-768x432.jpg 768w, https:\/\/www.devon.gov.uk\/adult-social-care\/wp-content\/uploads\/sites\/157\/2026\/09\/Copy-of-hero-image-for-news-website-2026-09-01T142026.976-640x360.jpg 640w, https:\/\/www.devon.gov.uk\/adult-social-care\/wp-content\/uploads\/sites\/157\/2026\/09\/Copy-of-hero-image-for-news-website-2026-09-01T142026.976-1024x576.jpg 1024w, https:\/\/www.devon.gov.uk\/adult-social-care\/wp-content\/uploads\/sites\/157\/2026\/09\/Copy-of-hero-image-for-news-website-2026-09-01T142026.976.jpg 1200w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption class=\"wp-element-caption\">Photo by Kampus on Pexels<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">What is changing?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">As part of the new arrangements:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Carers assessments, reviews and the Carers Helpline will be delivered directly by Devon County Council.<\/li>\n\n\n\n<li>Many experienced staff currently supporting carers are expected to transfer to the Council, helping to maintain continuity of support.<\/li>\n\n\n\n<li>New contracts have been awarded for peer support, carer involvement and wellbeing services and these are beginning from the 1st of November 2026.<\/li>\n\n\n\n<li>A new Carer Wellbeing Alliance is being developed to bring together voluntary, community and social enterprise organisations across Devon.<\/li>\n\n\n\n<li>Existing support provided through Citizens Advice will continue.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Looking ahead<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">We are excited to launch Caring in Devon and begin the next chapter of support for unpaid carers across the county. By bringing services closer together and strengthening partnerships with local organisations, we aim to create a more connected, responsive and accessible offer for carers of all ages and circumstances.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">How can carers access support?<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Before 1 October carers can access support by:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Registering with <a href=\"https:\/\/devoncarers.org.uk\/register-for-support\/\" rel=\"noopener\">Devon Carers online<\/a>.<\/li>\n\n\n\n<li>Calling the helpline on Tel: 03456 434 435<\/li>\n\n\n\n<li>Emailing the service at: <a href=\"mailto:info@devoncarers.org.uk\">info@devoncarers.org.uk<\/a><\/li>\n\n\n\n<li>Being referred by a health, social care or community professional<\/li>\n\n\n\n<li>Visit the <a href=\"https:\/\/devoncarers.org.uk\/\" rel=\"noopener\">Devon Carers website<\/a> for information and support<\/li>\n\n\n\n<li>Visiting our <a href=\"https:\/\/www.devon.gov.uk\/adult-social-care\/carers-support\/\">carer\u2019s support section on this website<\/a>.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Once registered, carers can receive a welcome pack, information about available support, access to workshops and groups, and receive a Carers ID card.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions about the new carers service please email <a href=\"mailto:carersstrategy-mailbox@devon.gov.uk\" target=\"_blank\" rel=\"noreferrer noopener\">carersstrategy-mailbox@devon.gov.uk<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Supporting unpaid carers in Devon Devon County Council and NHS Devon are committed to ensuring unpaid carers can access the advice, information and support they need to maintain their own health and wellbeing while continuing in their caring role. From 1 October, new arrangements for carers support will be introduced across Devon. These changes build [&hellip;]<\/p>\n","protected":false},"author":2351,"featured_media":0,"parent":26658,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-52180","page","type-page","status-publish","hentry"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-10-26 05:55:55","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.devon.gov.uk\/adult-social-care\/wp-json\/wp\/v2\/pages\/52180","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.devon.gov.uk\/adult-social-care\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.devon.gov.uk\/adult-social-care\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/adult-social-care\/wp-json\/wp\/v2\/users\/2351"}],"replies":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/adult-social-care\/wp-json\/wp\/v2\/comments?post=52180"}],"version-history":[{"count":5,"href":"https:\/\/www.devon.gov.uk\/adult-social-care\/wp-json\/wp\/v2\/pages\/52180\/revisions"}],"predecessor-version":[{"id":52825,"href":"https:\/\/www.devon.gov.uk\/adult-social-care\/wp-json\/wp\/v2\/pages\/52180\/revisions\/52825"}],"up":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/adult-social-care\/wp-json\/wp\/v2\/pages\/26658"}],"wp:attachment":[{"href":"https:\/\/www.devon.gov.uk\/adult-social-care\/wp-json\/wp\/v2\/media?parent=52180"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}