{"id":28538,"date":"2023-04-13T11:19:19","date_gmt":"2023-04-13T10:19:19","guid":{"rendered":"https:\/\/beta.devon.gov.uk\/care-and-health\/?page_id=28538"},"modified":"2026-02-05T10:51:33","modified_gmt":"2026-02-05T10:51:33","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/www.devon.gov.uk\/adult-social-care\/devon-social-care\/contact-us\/","title":{"rendered":"Contact us"},"content":{"rendered":"\n<p>Devon County Council&#8217;s Adult Social Care teams are here to help individuals, carers and professionals.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>In an emergency* out of office hours (*where a concern or problem can&#8217;t be safely left until the next day) call  <a href=\"tel:03456000388\">0345 600 0388<\/a> (option 1)<\/p>\n<\/blockquote>\n\n\n\n<p><a href=\"https:\/\/www.devon.gov.uk\/adult-social-care\/devon-social-care\/feedback\/\">Your feedback<\/a> is crucial to us, helping improve our services, address any issues, and recognise our staff&#8217;s excellent work.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">If you already get support from us<\/h2>\n\n\n\n<p>If you need to give or receive an update, and you or your carer knows the name of the worker involved in your support, please call <a href=\"tel:01392383000\">01392 383000<\/a> and say their name when prompted.<\/p>\n\n\n\n<p>If you do not have an allocated worker, please contact Adult Social Care on <a href=\"tel:03451551007\">0345 155 1007<\/a>. Phone lines are available Monday to Thursday 9.00 am to 5.00 pm, Friday 9.00 am to 4:00 pm.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">General enquiries<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Speak to an advisor<\/h3>\n\n\n\n<p>If you\u2019d like to speak to someone please contact Adult Social Care on <a href=\"tel:03451551007\">0345 155 1007<\/a> (Monday to Thursday 9.00 am to 5.00 pm, Friday 9.00 am to 4:00 pm.<\/p>\n\n\n\n<p><strong>You&#8217;ll be asked to select your local team based on where you live.<\/strong><\/p>\n\n\n\n<p>If you live in the following areas please select the <strong>Care Direct Plus Northern team<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list is-style-dcc-2-columns\">\n<li>Barnstaple<\/li>\n\n\n\n<li>Bideford or Northam<\/li>\n\n\n\n<li>Braunton<\/li>\n\n\n\n<li>Great Torrington<\/li>\n\n\n\n<li>Holsworthy<\/li>\n\n\n\n<li>Ilfracombe<\/li>\n\n\n\n<li>Lynton or Lynmouth<\/li>\n\n\n\n<li>South Molton<\/li>\n<\/ul>\n\n\n\n<p>If you live in the following areas please select the <strong>Care Direct Plus Eastern team<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list is-style-dcc-2-columns\">\n<li>Axminster<\/li>\n\n\n\n<li>Crediton<\/li>\n\n\n\n<li>Cullompton<\/li>\n\n\n\n<li>Exeter<\/li>\n\n\n\n<li>Exmouth<\/li>\n\n\n\n<li>Honiton<\/li>\n\n\n\n<li>Moretonhampstead<\/li>\n\n\n\n<li>Okehampton<\/li>\n\n\n\n<li>Ottery St Mary<\/li>\n\n\n\n<li>Seaton <\/li>\n\n\n\n<li>Sidmouth<\/li>\n\n\n\n<li>Tiverton<\/li>\n<\/ul>\n\n\n\n<p>If you live in the following areas please select the <strong>Care Direct Plus Southern team<\/strong> <\/p>\n\n\n\n<ul class=\"wp-block-list is-style-dcc-2-columns\">\n<li>Ashburton or Buckfastleigh<\/li>\n\n\n\n<li>Dartmouth<\/li>\n\n\n\n<li>Dawlish<\/li>\n\n\n\n<li>Ivybridge<\/li>\n\n\n\n<li>Kingsbridge<\/li>\n\n\n\n<li>Newton Abbot<\/li>\n\n\n\n<li>Tavistock<\/li>\n\n\n\n<li>Teignmouth<\/li>\n\n\n\n<li>Totnes<\/li>\n<\/ul>\n\n\n\n<p><strong>You will then hear some further options to guide you to the relevant social care team.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Self-help tool<\/h3>\n\n\n\n<p>Our <a href=\"https:\/\/www.devon.gov.uk\/adult-social-care\/finding-help-information-and-support\/\">self-help tool<\/a> can also direct you to information, advice, and services that could help you to live independently and improve your life. It can also inform you if you need a self-assessment to get further support from adult social care teams.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Specific enquiries<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Paying for care &#8211; Client Financial Services<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>By email to&nbsp;<a href=\"mailto:fairer.charging@devon.gov.uk\">fairer.charging@devon.gov.uk<\/a><\/li>\n\n\n\n<li>By phone on&nbsp;<a href=\"tel:01392384391\">01392 384391<\/a>&nbsp;\u2013 phone lines are open 9 am to 1 pm Monday to Friday (excluding bank holidays).<\/li>\n\n\n\n<li>Or call <a href=\"tel:01392383000\">01392 383000<\/a> &#8211; and say &#8220;Client Financial Services&#8221; or &#8220;Charging for Care&#8221; <\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Deprivation of Liberty Safeguards Team<\/h3>\n\n\n\n<p>If you are concerned that somebody is being deprived of their liberty you can contact the Deprivation of Liberty Safeguards Team for information and advice on&nbsp;<a href=\"tel:0345381676\">01392 381676<\/a>&nbsp;or email&nbsp;<a href=\"mailto:dols@devon.gov.uk\">dols@devon.gov.uk<\/a><\/p>\n\n\n\n<p>If you want to refer someone for a social care assessment contact Adult Social Care on\u00a0<a href=\"tel:03451551007\">0345 155 1007<\/a><\/p>\n\n\n\n<p>For professionals working in Torbay, you can contact the Mental Capacity Act Facilitator for Torbay on&nbsp;<a href=\"tel:01803655860\">01803 655860<\/a>&nbsp;or email&nbsp;<a href=\"mailto:DoLSTorbay@NHS.net\">dolstorbay@nhs.net<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Professionals<\/h2>\n\n\n\n<p>Get the <a href=\"https:\/\/www.devon.gov.uk\/adult-social-care\/devon-social-care\/information-for-professionals\/\" data-type=\"page\" data-id=\"34209\">latest guidance on how you should contact Adult Social Care<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Interpreters<\/h2>\n\n\n\n<p>If you do not speak English, ask for an interpreter. We can access a&nbsp;<a href=\"https:\/\/www.devon.gov.uk\/help\/contact-us\/telephone-interpreters\/\" data-type=\"link\" data-id=\"https:\/\/www.devon.gov.uk\/help\/contact-us\/telephone-interpreters\/\">telephone interpreter.<\/a><\/p>\n\n\n\n<p>British Sign Language users can&nbsp;<a href=\"https:\/\/www.devon.gov.uk\/help\/contact-us\/british-sign-language\/\">contact us<\/a>&nbsp;using an online interpreter who will relay your conversation with an appropriate member of Devon County Council staff, and then sign back to you their response to your questions.<\/p>\n\n\n\n<p><img decoding=\"async\" width=\"108\" height=\"127\" src=\"https:\/\/www.devon.gov.uk\/wp-content\/uploads\/2017\/08\/2000px-Video_interpreter.svg_-255x300.png\" alt=\"Contact us through a sign language interpreter\"><br><a href=\"https:\/\/www.devon.gov.uk\/help\/contact-us\/british-sign-language\/\">Contact us through a sign language interpreter<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Devon County Council&#8217;s Adult Social Care teams are here to help individuals, carers and professionals. In an emergency* out of office hours (*where a concern or problem can&#8217;t be safely left until the next day) call 0345 600 0388 (option 1) Your feedback is crucial to us, helping improve our services, address any issues, and [&hellip;]<\/p>\n","protected":false},"author":2476,"featured_media":0,"parent":46566,"menu_order":13,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-28538","page","type-page","status-publish","hentry"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-05-16 14:41:36","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.devon.gov.uk\/adult-social-care\/wp-json\/wp\/v2\/pages\/28538","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.devon.gov.uk\/adult-social-care\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.devon.gov.uk\/adult-social-care\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/adult-social-care\/wp-json\/wp\/v2\/users\/2476"}],"replies":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/adult-social-care\/wp-json\/wp\/v2\/comments?post=28538"}],"version-history":[{"count":4,"href":"https:\/\/www.devon.gov.uk\/adult-social-care\/wp-json\/wp\/v2\/pages\/28538\/revisions"}],"predecessor-version":[{"id":48604,"href":"https:\/\/www.devon.gov.uk\/adult-social-care\/wp-json\/wp\/v2\/pages\/28538\/revisions\/48604"}],"up":[{"embeddable":true,"href":"https:\/\/www.devon.gov.uk\/adult-social-care\/wp-json\/wp\/v2\/pages\/46566"}],"wp:attachment":[{"href":"https:\/\/www.devon.gov.uk\/adult-social-care\/wp-json\/wp\/v2\/media?parent=28538"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}