This is a request for information under the Freedom of Information Act 2000 regarding complaints made to the council about adult social care services.
The total number of adult social care service users in the council’s jurisdiction. Please break this number down per year from 2018 – 2021.
There are a total of 19,371 unique clients between 2018/19 and 2020/21. Of these 41.2% are in all financial years.
The number of formal complaints received by the council between 2018 and 2021 regarding adult social care. For each complaint please provide a breakdown of the following:
Year (2018-2021)
For this information, please see the Devon County Council Annual Complaints Reports for the years
Reason for the complaint (for example, whether it was regarding standards of care, staff member actions/behaviour, financial assessment, delays in service etc)
For this information, please see the Devon County Council Annual Complaints Reports for the years
specifically, Section 6 “What Was Complained About”.
Whether the complaint was upheld, partially upheld, or not upheld by the council.
For this information, please see the Devon County Council Annual Complaints Reports for the years
specifically Section 6 “Complaint Outcomes”.
Service area (for example, older people, physical disabilities, complex care etc)
For this information, please see the Devon County Council Annual Complaints Reports for the years
Source of the complaint (e.g. a carer, relative, service user themselves)
Devon County Council does not hold this information.
Who responded to or investigated the complaint (e.g. assigned social worker, team manager, external council officer, independent investigator).
Most complaints are responded to by a Service Manager.