Telephone maintenance contract

The contract information sent by the organisation previously has now expired please can you provide me with a new update of the telephone maintenance contract:

Provide contract information with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and software maintenance and support if all the information is still the same besides the contracts dates just provide the new contract dates. 

1. Contract Type: Maintenance, Managed, Shared (If so state orgs) 

Internal with 3rd line support contracted out 

2. Existing Supplier: If there is more than one supplier split each contract individually. 

Delivered internally 

3. Annual Average Spend: The annual average spend for this contract and the average spend over the past 3 years for each provider    

Estimated for the last year at £160,000 – Call Centre services.  Technical Support estimated annual value £70,000 estimated spend                       

4. Hardware Brand: The primary hardware brand of the organisation’s telephone system. 

None, Microsoft Skype / Teams 

5. Number of telephone users 

4000+ 

6. Contract Duration: include any extension periods 

Nexus support 11.3.18 with 2 x 1-year optional extensions.

Netcall Call Centre Services 1.9.17 maximum term 10 years 

7. Contract Expiry Date: Provide the day/month/year 

Refer to question 6 

8. Contract Review Date: Provide the day/month/year. 

Refer to question 6 

9. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager. 

Netcall Liberty Contact Center Solution 

10. Telephone System Type: PBX, VOIP, Lync etc 

Skype for Business Enterprise Voice 

11. Contract Description: Provide a brief description of the overall service provided under this contract. 

Call Centre Services – The contract is for an integrated and highly configurable Contact Centre and telephony management solution

Technical Support – Ad hoc Technical support 

12. Go to Market: How where these services procured? Provide either the tender notice or the framework reference number. Specify if procured through other routes. 

Open procurement exercises to form a contract Call Centre Services CP1436-17 and Technical Support – CP936-13 

13. Contact Detail: Of the person from with the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address. 

Gavin Punchard MCIPS, Procurement Category Manager, Technology & communications, Digital Transformation and Business Support, Devon County Council, Room 120, County Hall, Topsham Road, Exeter, EX2 4QD, Telephone: (01392) 383000, Mobile (07920) 534330, Email: gavin.punchard@devon.gov.uk 

If the service support area has more than one provider for telephone maintenance, then split each contract individually for each provider.   

Not applicable 

If the contract is a managed service or is a contract that provides more than just telephone maintenance, provide all of the information specified above including the person from with the organisation responsible for that particular contract.

Not applicable 

If the maintenance for telephone systems is maintained in-house, provide: 

1. Number of telephone Users: 

4000+ 

2. Hardware Brand: The primary hardware brand of the organisation’s telephone system. 

None, Microsoft Skype / Teams 

3. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager. 

Netcall Liberty Contact Center Solution 

4. Contact Detail: Of the person from with the organisation responsible for telephone maintenance full Contact details including full name, job title, direct contact number and direct email address. 

Gavin Punchard MCIPS, Procurement Category Manager, Technology & communications, Digital Transformation and Business Support, Devon County Council, Room 120, County Hall, Topsham Road, Exeter, EX2 4QD    Telephone: (01392) 383000, Mobile (07920) 534330, Email: gavin.punchard@devon.gov.uk 

Also, if the contract is due to expire provide the likely outcome of the expiring contract. 

Not applicable 

If this is a new contract or a new supplier provide a short list of suppliers that bid on this service/support contract.

Not applicable