Software applications for various services

1. What key software applications does the Authority use for:

i. ERP and Finance

FINEST (Software AG UK Ltd)

ii. HR and Payroll

iTrent

iii. Social Care

CareFirst is used for Adults’ Social Care, and OLM is used or Children’s Social Care.

iv. Elections

Civica Modern Gov is used, which is an integrated .net application. WordPress is used for digital communications.

v. Planning

Civica Modern Gov is used, which is an integrated .net application. WordPress is used for digital communications.

vi. Waste Collection

Devon County Council is not responsible for waste collection, as this is the responsibility of District and Unitary authorities. By way of assistance, details for each of the district councils in Devon can be found on this Devon County Council webpage.

vii. Council Tax

Devon County Council is not a billing authority for council tax so does not use any specific software for this. The collection and enforcement of Council Tax is the responsibility of the district and unitary authorities. By way of assistance, details for each of the district councils in Devon can be found on Devon County Council webpage.

viii. Licensing and Compliance

Civica App – soon to be Civica CX.

ix. Parking

Chipside Ltd, a .net application, is used for taking payments for annual car parking tickets, residents’ permits and parking tickets. WordPress is used for digital communications.

x. Food Hygiene

Devon County Council is not responsible for food hygiene, as this is the responsibility of the District and Unitary authorities. By way of assistance, details for each of the district councils in Devon can be found on Devon County Council webpage.

2. Are there any other key software applications that the Authority uses and puts into escrow?

Yes.

3. Within the Authority is there a policy to move towards hosted solutions?

Although there is no written policy regarding this as such, Devon County Council intends to move towards hosted solutions.

4. Is there a generic contact e-mail enquiry address or contact person that deals with escrow at the Authority?

No.