Postal Process and Procurement

1. Which postal supplier do you use to pick up your physical post?

Royal Mail

2. Do you use franking machines or PPI envelopes in your post room?


If yes:
a. Who is the manufacturer of your franking machines? 

It varies across Devon County Council locations.  The manufacturers include Neopost, Francotyp-Postalia (FP Mailing), Pitney Bowes and Quadient.

3. Do you use a hybrid mail solution for some or all of your outbound post requirements? 

We do not use a hybrid mail solution for most of Devon County Council services.  However, at the Customer Services Centre the majority of mail (Letters, SMS, Email) relating to the Blue Badge Service is distributed via Gov.Notify.

a. What procurement framework was used?

Government Distribution Services (GDS)

b. When was the contract awarded?

February 2019.

c. Who is the supplier?

The Cabinet Office – Government Distribution Services (GDS)

d. How long is the contract for?

It is a rolling contract

e. What percentage of your total outbound post is currently submitted via your hybrid mail supplier?

We do not hold this information, but we can estimate that it is 85% of the Blue Badge correspondence.

4. Who is responsible for Digital Transformation in your organisation?

Rob Parkhouse