“Please provide any complaints filed against the following company:
Eeden4flowers.co.uk
The Flower Barn (Bay Tree Farm)
Claycastle
Haselbury Plucknett
TA18 7PE
Company Reg 04889733, this company went into insolvency on 29 May 18.
I do not seeks any personal information of the complainant, just the content of the complaint and conclusion reached by the Trading Standards officers. ”
Date | Complaint Content | Trading Standards Action Taken |
22.8.08 | Goods not as described – fruit hamper – no refund. | Advice to Trader re Distance Selling Regs and website descriptions. Refund offered. |
13.1.09 | Failure to deliver flowers outside UK. No refund. | Advice given to consumer |
25.2.09 | Poor Quality flowers delivered for Valentines’ day. | Advice given to consumer |
31.3.09 | Different flowers delivered from order. Did not last. | Advice given to consumer |
10.6.09 | Poor Quality flowers delivered. | Approach consumer for evidence re prospective Enterprise Act action – written advice to trader |
15.6.09 | Damaged flowers delivered, no refund provided. | Approach consumer for evidence re prospective Enterprise Act action – written advice to trader |
20.7.09 | Duplicate record for above dated 15.6.09 | |
22.7.09 | Ordered flowers which had sold out, alternative provided, poor quality, no refund | Approach Consumer for evidence re prospective Enterprise Act action – written advice to trader. |
16.10.09 | Non delivery of flowers. | Approach Consumer for evidence re prospective Enterprise Act action – written advice to trader. |
4.11.09 | Non delivery of flowers. | Monitor |
22.2.10 | Poor Quality flowers. | Monitor |
24.2.10 | Duplicate record for above dated 22.2.10 | |
24.2.10 | Duplicate record for above dated 22.2.10 | |
22.3.10 | Duplicate record for above dated 22.2.10 | |
27.5.10 | Late Delivery of flowers. | Monitor |
2.6.10 | Substitute package provided, not of equal value to that originally ordered | Written advice to trader |
8.10.10 | Poor quality of hamper – return of goods | Written advice to trader |
11.3.13 | Pictorial representation of flowers on website not matched by items delivered. | Notification from another TS |
26.11.14 | Labelling on hamper – foodstuffs durability. | Written advice provided |
26.5.15 | Pictorial representation on website did not match product delivered. | Verbal and written advice |
5.1.16 | Delay in delivery of Christmas hamper. | Monitor |
16.3.16 | Poor Quality of hamper. | Monitor |
22.5.18 | Non Delivery of flowers. | Monitor |
From June 2013 onwards, the above represent complaints held by Devon, Somerset and Torbay Trading Standards. Prior to May 2013 complaints were received by Somerset Council Trading Standards.