Complaints regarding The Flower Barn

“Please provide any complaints filed against the following company:

Eeden4flowers.co.uk
The Flower Barn (Bay Tree Farm)
Claycastle
Haselbury Plucknett
TA18 7PE

Company Reg 04889733, this company went into insolvency on 29 May 18.

I do not seeks any personal information of the complainant, just the content of the complaint and conclusion reached by the Trading Standards officers. ”

Date Complaint Content Trading Standards Action Taken
22.8.08 Goods not as described – fruit hamper – no refund. Advice to Trader re Distance Selling Regs and website descriptions. Refund offered.
13.1.09 Failure to deliver flowers outside UK. No refund. Advice given to consumer
25.2.09 Poor Quality flowers delivered for Valentines’ day. Advice given to consumer
31.3.09 Different flowers delivered from order. Did not last. Advice given to consumer
10.6.09 Poor Quality flowers delivered. Approach consumer for evidence re prospective Enterprise Act action – written advice to trader
15.6.09 Damaged flowers delivered, no refund provided. Approach consumer for evidence re prospective Enterprise Act action – written advice to trader
20.7.09 Duplicate record for above dated 15.6.09
22.7.09 Ordered flowers which had sold out, alternative provided, poor quality, no refund Approach Consumer for evidence re prospective Enterprise Act action – written advice to trader.
16.10.09 Non delivery of flowers. Approach Consumer for evidence re prospective Enterprise Act action – written advice to trader.
4.11.09 Non delivery of flowers. Monitor
22.2.10 Poor Quality flowers. Monitor
24.2.10 Duplicate record for above dated 22.2.10
24.2.10 Duplicate record for above dated 22.2.10
22.3.10 Duplicate record for above dated 22.2.10
27.5.10 Late Delivery of flowers. Monitor
2.6.10 Substitute package provided, not of equal value to that originally ordered Written advice to trader
8.10.10 Poor quality of hamper – return of goods Written advice to trader
11.3.13 Pictorial representation of flowers on website not matched by items delivered. Notification from another TS
26.11.14 Labelling on hamper – foodstuffs durability. Written advice provided
26.5.15 Pictorial representation on website did not match product delivered. Verbal and written advice
5.1.16 Delay in delivery of Christmas hamper. Monitor
16.3.16 Poor Quality of hamper. Monitor
22.5.18 Non Delivery of flowers. Monitor

From June 2013 onwards, the above represent complaints held by Devon, Somerset and Torbay Trading Standards.  Prior to May 2013 complaints were received by Somerset Council Trading Standards.