VAT and Taxation Advice Results

VAT and Taxation Advice

VAT & Taxation
Customer Satisfaction Survey 2008
Analysis of 8 responses received

Did you find the VAT & Taxation Section of this web site easy to navigate?

Yes

75.0%

25.0%

Were you able to find the answer to your query using the VAT Manuals?

Yes

75.0%

12.5%

How would you rate the quality of customer care exercised?

Poor

0.0%

Average

12.5%

Good

87.5%

Are there any training needs you require which we can provide?

Yes

25.0%

75.0%

Q5	If you have received any of the following, please indicate the level of satisfaction with the service provided
Q5		Poor	Average	Good
	a) Dealing with you VAT enquiry.	0.0%	0.0%	100.0%
	b) Dealing with your P11D Expenses and Benefits enquiry.	0.0%	12.5%	25.0%
	c) Promptness of response to your enquiries.	0.0%	12.5%	87.5%
	d) Processing of VAT journals and related adjustments requested.	0.0%	0.0%	62.5%
	e) User-friendliness of the VAT manuals.	12.5%	37.5%	37.5%
	f) Visits to establishments for compliance checking.	0.0%	12.5%	25.0%
	g) Advice on land and property transactions.	0.0%	25.0%	12.5%

Q6	Are there any other services which we don't currently offer which you would find of value?
	None

Were you happy with the manner in which you were consulted?

Yes

100.0%

0.0%

When requested to complete surveys which method do you prefer?

Telephone

37.5%

Online

62.5%

Paper

0.0%

In overall terms, how would you rate our service?

Poor

0.0%

Average

0.0%

Good

100.0%

Q10

Do you feel we have treated you with fairness and sensitivity?

Yes

100.0%

0.0%

Q11

Any other comments about the VAT & Taxation service would be appreciated

Home Page not easy to get to therefore could not navigate the rest of the site.
I have always found the accessible and helpful. My queries have been handled efficiently and sensitively, even when I probably should have known the answer already!
Very courteous and prompt replies to queries.
Sometimes I can't find the answer to a query in the manual but know that the Vat Team are always on hand to answer it
We don't use the service often but on the occasions that we have, the staff have always been happy to help and able to answer our queries.

The results of this survey will be published on our website in due course - If you would like to be informed when the information is available, please provide the following information

Q12 & Q13	Name	Email address
Q12 & Q13	Steve Cook Wendy Bowen Sue Whittaker Lynne Hearne Mrs Mary Brimacombe	srcook@colytongrammar.devon.sch.uk bowenw@clyst-vale.devon.sch.uk admin@kenn-primary.devon.sch.uk admin@olsp-rc.devon.sch.uk mbrimacombe@southdartmoor.devon.sch.uk