Devon County Council

People with disabilities often find public transport difficult to use and can find the experience stressful and isolating. This can reduce their confidence to travel independently.

The Devon Access Wallet scheme has been developed to help make journeys by bus or train easier for anyone with communication difficulties, people with disabilities, deaf people and those whose first language is not English.

It will also give transport staff a better understanding of the requirements of all disabled passengers.

Devon County Council has worked in partnership with First Devon & Cornwall, First Great Western and Stagecoach Devon to devise the scheme.

The wallet has been carefully designed with a fluorescent orange cover to let transport staff know that people carrying it may need help with their journey. Inside there are plastic inserts containing information in a written or pictorial format in order to communicate with staff.