Have Your Say

Social Care & Health

Have Your Say

We are committed to giving the people who receive support from Adult & Community Services opportunities to comment on the performance and development of our services. We have a range of ways in which we consult, engage and involve people who use our services and their carers.

These webpages show how our Joint Engagement Strategy is being implemented by our Joint Engagement Board, spanning Devon County Council's adults and children's social care commissioning and that of the Primary Care Trust, NHS Devon.

The Joint Engagement Board (JEB) meets four times a year to ensure that consultations on health and care issues are shared with as many stakeholders as possible.

Between the meetings we send out a newsletter to all the JEB partners, keeping them up to date on current engagement activity.

There are 3 levels of engagement:

Strategic - The Joint Engagement Board (JEB) ensures service users and carers have an overview of engagement. Strategies from Devon County Council and NHS Devon are presented to the JEB, either at the Board itself or via the JEB newsletter between meetings. Strategies are then cascaded to the organisations who sit on the JEB for feedback.
Change - the Fusion consortium faciltates an Experts Panel which is a cross-section of service users and carers who give feedback on items presented to them by project managers implementing the adult social care Putting People First programme and relevant NHS Devon change managers.
Operational monitoring - the Service Delivery Monitoring Group gives service users and carers a say on how we involve them in monitoring our services and contracts.

In this way we ensure that the issues we are engaging service users and carers on match the priority activities for Devon County Council and NHS Devon.

Current Engagement Issues

	HealthWatch We are consulting on the formation of this consumer organisation which will replace to lLocal Involvement Network in April 2013 . We are conducting a public survey and holding 4 local public meetings and a stakeholder event
	JSNA The purpose of the JSNA is to underpin objective commissioning processes. Data relates to health outcomes and is collated to provide overviews of local needs. A new website has been created and is being populated with data on an ongoing basis We are involving a wide range of users, carers and local people the validity of the data is enhanced.
	Tiverton Patient Centred Care Project This project is to engage with the people of Tiverton and catchment area to helps describe how the hospital building can be better used to meet local health needs into the future. The Project (Tiverton PCCP) is to maximise the benefit of Tiverton hospital for the communities it serves This project includes a questionnaire and events
	Community Life Choices Strategy Our review of Day Opportunities and related services involving a questionnaire, focus groups and discussions by our Experts Panel
	e Market Place Our Expert Panel are advising on this new development
	Personal Budget Survey We are encouraging people who have personal bu dgets to respond to this national survey
	Market Position Statement Our service user and carer networks are providing us with case studies to improve this important document for providers
	Blue Badge Reforms Our Experts Panel are discussing how Devon County Council deals with national changes to the Blue Badges Parking Scheme
	Personal Budgets Audit Our Experts Panel advised the auditor the best way of approaching people
	Safeguarding Adults Board Our service user and carers networks are advising this Board on strategic priorities to inform the Business Plan for the service and on how best to involve people in safeguarding developments.
	Framework contracts Our Experts Panel are helping ensure changes to a new way of contracting are carried out in a most customer-sensitive way.
	NHS Podiatry Services A Service users and carer focus group will look at the development of this service across Devon, Plymouth and Torbay.
	Ageing Well Ilfracombe project This project is exploring how personal budgets may be pooled to enable people to collectively buy new services, with Senior Council representation on the project board and focus groups.
	Learning Disability Partnership Board - locating a number of family carers to join the board
	Previous Engagement issues
	Consultation Finder Devon County Council’s consultation surveys on the full range of Council business can be found on the Consultation Finder online system.
	Compliments, Comments & Complaints We welcome feedback on all of our services and this information explains how to send a compliment, comment on our work or make a complaint.